Retail operations analyst Work, Jobs in Kingstanding, Wmd (with Salaries)

Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
2d
Associate Product Manager - Accounting, Taxation & Payments
Pinewood.AI —Solihull
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Accounting
- Annual leave
- Employee assistance programme
Quick apply
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Data analysis skills
- Training & development
- Banking
- Employee assistance programme
Ranging Analyst
OurCoop —Warwick
- £32,833 a year
- Full-time
- Analytics
- Annual leave
- Employee discount
Quick apply
10d
Manager - Procurement Transformation
KPMG —Birmingham
- Part-time
- Master's degree
- Business development
- Team management
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
Senior Data Analyst
Halfords —Redditch
- Up to £57,846 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
ServiceNow User Experience Lead
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Senior Finance Analyst RtR
DHL Supply Chain —Coleshill
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Presentation skills
- Communication skills
- Banking
- Employee assistance programme
Service Request & Asset Mgmt. Analyst
Cadent Gas —Coventry
- £39,687 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Analytics
- Employee discount
3d
Finance Analyst
LKQ Corporation —Tamworth
- Full-time
- Data analysis skills
- Analysis skills
- Accounting
- Annual leave
- Employee assistance programme
11d
Portfolio Benefits Lead
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- PMP
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
Product Lifecycle Analyst (12 month FTC)
Sainsbury's —Coventry
- Merchandising
- Data analysis skills
- Analysis skills
- Employee assistance programme
- Employee discount
1d
Design Analyst
Cadent Gas —Coventry
- £40,872 - £48,087 a year
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- Employee discount
9d
Asbestos Analyst
SOCOTEC UK & Ireland —Burton-On-Trent
- Overtime
- Remote
- Travel
- Annual leave
Quick apply
Senior Credit Strategy Analyst
Secure Trust Bank —Solihull
- £62,000 a year
- Hybrid work
- No degree
- Annual leave
17h

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retail operations analyst jobs near kingstanding, wmd

Senior Customer Service Advisor

Barclays -
Birmingham

Apply Now

Job details

Permanent
£27,700 a year
2 days ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Live chat
Stakeholder collaboration
Stakeholder liaison
Process improvement
Risk management
Customer interaction
Banking

Full job description

Date live: 19/08/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000096754

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

retail operations analyst jobs in kingstanding, wmd

Senior Customer Service Advisor

Associate Product Manager - Accounting, Taxation & Payments

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

Ranging Analyst

Manager - Procurement Transformation

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

Senior Data Analyst

ServiceNow User Experience Lead

Senior Finance Analyst RtR

Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham

Service Request & Asset Mgmt. Analyst

Finance Analyst

Portfolio Benefits Lead

Product Lifecycle Analyst (12 month FTC)

Design Analyst

Asbestos Analyst

Senior Credit Strategy Analyst

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