Financial planning and analysis manager Work, Jobs in Kingston Bagpuize, Oxf (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
10d
Commercial Finance Manager
Oak Furnitureland —Swindon
- £62,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
- Free parking
- Employee assistance programme
Financial Controller
Garden Trends Limited —Watlington
- £55,000 - £65,000 a year
- Full-time
- Microsoft Excel
- Management
- Analysis skills
- Free parking
Quick apply
6d
Program Manager - UK
MDA Space —Didcot
- Hybrid work
- Engineering
- Bachelor's degree
- Travel
- Employee assistance programme
- Life insurance
Finance Business Partner and FP&A Manager
Node4 —Newbury
- Microsoft Excel
- Analysis skills
- IT
- Employee assistance programme
11d
Program Manager - UK
MDA —Didcot
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Travel
- Employee assistance programme
- Life insurance
Management Accountant - 12 month FTC
UK Atomic Energy Authority —Culham
- £40.40 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Accounting
- Annual leave
Quick apply
Senior Health, Safety and Environment Advisor/Manager
Tokamak Energy —Abingdon
- £50,000 - £65,000 a year
- Full-time
- Travel
- Communication skills
Quick apply
Planning Manager
OrganOx —Oxford
- Full-time
- Management
- Analysis skills
- Presentation skills
Quick apply
VodafoneThree - Commercial Finance Manager - VOXI and Talkmobile
Vodafone —Newbury
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Leadership
- Employee discount
Local Operations Manager
Network Rail —Didcot
- £43,588 - £69,839 a year
- Full-time
- IT
- Leadership
- Annual leave
- Employee discount
7d
Head of Service Delivery
UK Research and Innovation —Swindon
- £70,752 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
10d
Product Manager
Quantum Design Oxford —Abingdon
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Doctoral degree
- ERP systems
- Free parking
- Annual leave
Quick apply
Finance Business Partner
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- Microsoft Excel
- ERP systems
- IT
Quick apply
VodafoneThree - Commercial Finance Manager - Opex
Vodafone —Newbury
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Organisational skills
- Employee discount
1d
FP&A Senior Manager
OrganOx —Oxford
- Full-time
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
Quick apply
Senior Construction Manager
Conrad Energy —Abingdon
- Full-time
- Hybrid work
- AutoCAD
- CAD
- Computer literacy
Quick apply
Marketing Planning Consultant
Nationwide Building Society —Swindon
- From £33,000 a year
- Part-time
- Continuous improvement
- Organisational skills
- Financial services
CRM Delivery Manager
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Work from home
Quick apply
12h
VodafoneThree - Commercial Finance Manager - Smarty
Vodafone —Newbury
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Communication skills
- Employee discount

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Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year
10 days ago

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

financial planning and analysis manager jobs in kingston bagpuize, oxf

Service Business Operations Manager

Commercial Finance Manager

Financial Controller

Program Manager - UK

Finance Business Partner and FP&A Manager

Program Manager - UK

Management Accountant - 12 month FTC

Senior Health, Safety and Environment Advisor/Manager

Planning Manager

VodafoneThree - Commercial Finance Manager - VOXI and Talkmobile

Local Operations Manager

Head of Service Delivery

Product Manager

Finance Business Partner

VodafoneThree - Commercial Finance Manager - Opex

FP&A Senior Manager

Senior Construction Manager

Marketing Planning Consultant

CRM Delivery Manager

VodafoneThree - Commercial Finance Manager - Smarty

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