After_Sales_Coordinator
Villeroy & Boch —Kingston upon Hull
- Full-time
- Microsoft Outlook
- Customer service
- Communication skills
Maintenance Supervisor
INEOS Group —Kingston upon Hull
- Full-time
- Maintenance
- IT
- Leadership
13d
Maintenance Supervisor
INEOS —Kingston upon Hull
- £0.01 a year
- Maintenance
- IT
- Leadership
Quick apply
14d
ARRS GP
Last Minute Locum —Kingston upon Hull
- Up to £700 a day
- Part-time
- Anatomy knowledge
- Medication administration
- Bachelor's degree
Quick apply
7d

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case coordinator jobs near kingston upon hull, ery

After_Sales_Coordinator

Villeroy & Boch -
Kingston upon Hull

Apply Now

Job details

Full-time

Qualifications

Microsoft Outlook
Customer service
Supply chain
Communication skills

Full job description

Shape & Create - And make it happen!

The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.

Want to become part of us? #shapeandcreate

Job Overview

Reporting to the Customer Care Team Leader, you are responsible for delivering an after-sales service which supersedes any within our industry, supporting our reputation as a global market leader. You will have a positive and enthusiastic attitude and be an integral member of a high-performing customer-centric Customer Care team. You will assist and support the Sales and Quality Teams to ensure that customers receive an exceptional experience from initial enquiry and diagnostics through to case resolution. You will have a challenger mindset and share case findings and technical data which help reduce quality issues, ensuring that you provide a streamlined and cost effective process for after sales. You will be an excellent communicator / mediator who will resolve disputes and issues in a professional manner to achieve the best outcome for the customer and Ideal Standard.

Responsibilities, Accountabilities and Duties

Provide a professional and efficient service to register and rectify product issues as a member of a high performing, customer-centric driven team
Deliver technical and diagnostic advice to assist customers pre, during and post product installation
Advise customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction
Provide enhanced support during the period of warranty and/or facilities management site activity which enhances the relationships and opportunities created by the Sales teams
Work in accordance with standards / procedures / KPI measurements to ensure optimal customer experience as defined by the customer charter
Provide professional and descriptive post issue reports which support issue resolution and contributes to the ongoing analysis of product and quality issues by the Product and Quality teams

Skills

Previous experience in a customer service / after sales role
Ability to deal with difficult, challenging and complex technical situations
Knowledge of the Tender / Supply Chain / Order Fulfilment process
Driven, with a customer-focused mind set
Ability to build and maintain strong relationships to support the department strategy
Excellent communication skills (including verbal and written)
A dynamic and flexible approach as well as the ability to work under pressure
Organised, with the ability to prioritise and take ownership of work
Ability to deal with difficult and challenging situations
CRM / SAP / Sales force
Outlook / Excel / Word

Think outside the box with us! #shapeandcreate

Apply Now

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case coordinator jobs in kingston upon hull, ery

After_Sales_Coordinator

Maintenance Supervisor

Maintenance Supervisor

ARRS GP

I want to receive the latest job alerts for case coordinator in kingston upon hull, ery

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Shape & Create - And make it happen!

Want to become part of us? #shapeandcreate

Job Overview

Responsibilities, Accountabilities and Duties

Skills

Think outside the box with us! #shapeandcreate

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