Desktop services Work, Jobs in Kingston Upon Hull, Ery (with Salaries)

Desktop Services Analyst
Wescot Credit Services —Kingston upon Hull
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
2d
IS Technical Support
Tate Europe —Kingston upon Hull
- Full-time
- SharePoint
- Communication skills
Quick apply
IT Service Desk Engineer
Wilkin Chapman Solicitor —Kingston upon Hull
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Travel
IT Service Desk Engineer
Wilkin Chapman Rollits —Kingston upon Hull
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
2nd/3rd Line IT Support Engineer
Genesis Business Systems Ltd —Kingston upon Hull
- Up to £39,995 a year
- Full-time
- Windows
- Travel
- In-person
- Free parking
Quick apply
IT Support
DakarTech UK —Kingston upon Hull
- £25,420.00 - £48,223.03 a year
- Part-time
- Maintenance
- In-person
- Communication skills
Quick apply
14d
Principal ICT Officer - Operational Lead
Hull City Council —Kingston upon Hull
- £39,862 - £42,839 a year
- Full-time
- Annual leave
2d
Senior Technical Support Engineer (Level 3)
Stonemere IT —Kingston upon Hull
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
IT/OT System Administrator
Guardian Glass —Goole
- Maintenance
- Continuous improvement
- Communication skills

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IS Technical Support
Tate Europe —Kingston upon Hull
Strong understanding of Active Directory user administration. Advanced Windows Server administration experience. Knowledge of Microsoft SQL (DBA and/or T-SQL).
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cottingham
No sales experience required - we provide one of the best sales training programmes. One of the best sales training programmes!
£3,800 a month
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desktop services jobs near kingston upon hull, ery

Desktop Services Analyst

Wescot Credit Services -
Kingston upon Hull

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Job details

Permanent | Full-time
2 days ago

Qualifications

Technical troubleshooting
Desktop support
ITIL Certification
SCCM
Software deployment
Incident queue management
Ticket management
Analysis skills
Continuous improvement
Organisational skills
Technical writing
ServiceNow
Customer support
Customer interaction
Root cause analysis
Communication skills
Intune

Full job description

Exciting opportunity!

Desktop Service Analyst, Wescot Credit Services, Hull – HU1

Permanent role working 35 hours per week

We are looking for a customer-focused and technically skilled Second Line Technician to join our Desktop Services Team based in Hull. This is a predominantly on-site role, providing a blend of face-to-face and remote support to colleagues across the organisation. You will act as a key escalation point for technical issues, troubleshooting and resolving hardware, software, Microsoft 365, networking and endpoint support incidents while ensuring a high standard of customer service and user satisfaction.

This role is ideal for an experienced IT professional or an ambitious First Line Technician looking to take the next step in their career, combining technical problem-solving with both face-to-face and remote user support. As a visible member of the IT team, you will build strong relationships with users, communicate technical information clearly, and take ownership of issues through to resolution. Alongside day-to-day support activities, you will contribute to IT projects, device deployments and continual service improvements, helping to deliver a professional and responsive IT service across the organisation.

Key Accountabilities & Responsibilities

Provide second-line support for incidents and service requests, resolving technical issues in line with agreed service levels.
Act as an escalation point for complex issues, performing detailed troubleshooting and root cause analysis.
Manage and prioritise support tickets, project tasks and service requests, ensuring users are kept informed throughout.
Support the deployment, configuration and maintenance of hardware, software, Microsoft 365 services and endpoint devices.
Collaborate with IT colleagues and business stakeholders to ensure technical priorities align with operational requirements.
Identify and contribute to service improvements, helping to enhance efficiency, user experience and service delivery.
Support the implementation of system changes, upgrades and technology projects in accordance with established processes.
Maintain technical documentation, knowledge articles and support procedures to promote knowledge sharing and service consistency.
Provide technical guidance and knowledge sharing to first-line colleagues and other IT team members.
Work within ITIL best practices for Incident, Request, Problem and Change Management, ensuring accurate documentation and process compliance.
Maintain compliance with Information Security policies and escalate significant risks, recurring issues and major incidents where appropriate.
Deliver excellent customer service through both face-to-face and remote support.
Support the management of IT assets throughout their life-cycle, ensuring inventory records remain accurate and devices are deployed, recovered and disposed of in line with company policies.

Knowledge, Skills & Experience

Essential
- Experience in a First or Second-Line IT support role.
- Strong troubleshooting and problem-solving skills across hardware, software and end-user technologies.
- Experience supporting Microsoft Windows, Microsoft 365 and endpoint devices.
- Understanding of Active Directory, networking, endpoint management and device deployment.
- Strong analytical, organisational and prioritisation skills, with the ability to manage multiple tasks effectively.
- Excellent communication and customer service skills, with the ability to support both technical and non-technical users.
- Self-motivated, proactive and able to work independently using initiative.
- Understanding of IT service management processes, documentation and best practice.
- Commitment to continuous improvement and delivering high-quality IT services.
Desirable
- ITIL Foundation certification or knowledge of ITIL best practices.
- Microsoft certifications (Microsoft 365, Azure Fundamentals or equivalent).
- Relevant IT qualification, apprenticeship or equivalent practical experience.
- Experience with Intune, Entra ID (Azure AD), MECM/SCCM or similar endpoint management tools.
- Experience using ServiceNow or other IT Service Management platforms.
- Experience of IT asset management and device lifecycle processes.
- Exposure to IT projects, system upgrades and technology deployments.
- Additional industry-recognised IT certifications.

We are passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt.

If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond, please apply and start your next chapter with us!

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf(opens in new window)

Diversity and inclusion are very important to us at Wescot, and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

**At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

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desktop services jobs in kingston upon hull, ery

Desktop Services Analyst

IS Technical Support

IT Service Desk Engineer

IT Service Desk Engineer

2nd/3rd Line IT Support Engineer

IT Support

Principal ICT Officer - Operational Lead

Senior Technical Support Engineer (Level 3)

IT/OT System Administrator

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