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Payments & Queries Clerk (6-month maternity cover)

Vizion Network Limited -
Kingston upon Hull

Apply Now

Job details

£26,234 a year
9 days ago

Benefits

Free parking
Annual leave
Discounted or free food
Discounted gym membership
Company events

Qualifications

Microsoft Excel
Analysis skills
Organisational skills
IT
Communication skills

Full job description

Site: Hull

Salary: £26,234

Hours: 38.5 hours per week

What we offer

Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme

21 days annual leave

Additional birthday holiday

Holiday purchase scheme

Performance based salary increments

Fun Company events and functions

Free parking

Monthly free food days

Close to shops and amenities

Reward and recognition

Purpose

Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success.

To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to.

Role Profile

Create supplier payments on an agreed frequency, and to set timelines, ensuring that the payments made to the repairers are timely and correct.

Maintain and reconcile allocated client money accounts on a frequent basis.

Handle a large volume of both, phone and email queries from internal and external sources. These queries will include but are not limited to;

Payment enquiries

Policy excess enquiries

Remittance requests

Invoice submission questions

Monthly preparation of any non-fault insurer rebates for the allocated client money accounts ready for review by the team leader/supervisor.

To ensure that the systems of internal control relating to all aspects of the team's work are robust and operating effectively. his responsibility will extend to ensuring all processes are adequately recorded via Ninetex Promapp or otherwise. Note: this work will be undertaken in conjunction with the rest of the Financial Management team.

Completion of system driven tasks on a regular basis, and carried out in a timely fashion, for example invoice validation.

Performance of supplier statement reconciliations, along with clear and concise updates on any discrepancies or delayed payments.

Assistance in processing invoices manually where automated options are unavailable.

Accomplishment of reports for the team leader/supervisor to chase for incomplete data or assist in ensuring repairers have invoiced for work in a timely and correct fashion.

Ensure that robust financial solutions are implemented and monitored to optimise profit and minimise associated risk.

To liaise with other departments to discuss issues, revise processes, etc., as and when required.

Building and maintaining strong relationships with internal and external stakeholders.

To assist with any internal or external audit requirements.

To undertake other ad hoc Finance duties as required from time to time.

To support and work with other Vizion departments / employees as required from time to time.

Person Specification

Moderate standard of analytical skills.

Possess a numerate & IT systems background.

Excellent communication skills, written and verbal, with both internal and external stakeholders.

Good planning and organisational skills.

Good problem-solving skills.

Good knowledge of Microsoft Excel.

Closing date for applications is Friday 24th July 2026.

One Team, One Vizion

Industry Recognised, Award Winning - a true team contribution

Vizion continues to be awarded as an industry leader and innovator by both bodyshop magazine and ABP, two of the industry's media giants and voted by repairers and industry gurus. We strive to maintain this achievement through employee engagement and collaboration.

Want to join a growing team? We look forward to meeting you!

Why work for Vizion

An inclusive and supportive culture

Diversity and inclusion are the cornerstone of our culture and a fundamental part of our overall growth strategy.

We create healthy work environments for our employees, regardless of their gender, sexual orientation, disability, age, or ethnicity.

Employee benefits and rewards

Vizion offers a competitive benefits package which includes 24/7 GP access, reimbursement of health costs and shopping rewards.

Vizion also offers Employee Recognition rewards, weekly dress down days, monthly free lunches and health initiatives such as free fruit days.

Great leadership to help you thrive

Vizion is recognised as an industry leader across the automotive sector for innovation, solutions and our reputation within and across the industries in which we operate. Our leadership is often acknowledged by leading publications and professional organisations.

Apply Now

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