1st line support engineer Work, Jobs in Kingston Upon Thames, Gtl (with Salaries)

IT Support Engineer (1st Line)
eMed —London
- £32,000 - £36,000 a year
- Full-time
- No degree
- In-person
- Internship
- Employee assistance programme
- Life insurance
Quick apply
5d
2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
8d
1st Line IT Support Engineer
Cleshar Contract Services —London
- £12.71 an hour
- Full-time
- Windows
- IT
- In-person
Quick apply
13d
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
1st Line IT Support Engineer
Cardonet —London
- Customer service
- SharePoint
- Communication skills
- Referral programme
End User Support Engineer
CMC Markets —London
- Full-time
- Windows
- IT
- Computer skills
1st Line Technical Support
D P SYSTEMS —Loughton
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Employee discount
Quick apply
Infrastructure Support Engineer
Waterstons Ltd —London
- £30,000 - £36,000 a year
- Full-time
- Windows
- AWS
- Communication skills
- Employee assistance programme
- Sick pay
12d
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
1st Line Engineer - Yateley
Arc —Yateley
- Azure
- Customer service
- Windows
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- 12 hour shift
- Salesforce
- Microsoft Office
- Analysis skills
3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
13d
Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Organisational skills
- IT
8h
Workplace IT Support Engineer
CUBE —London
- Full-time
- Hybrid work
- Salesforce
- Windows
- SharePoint
IT Service Desk Engineer
Charles Tyrwhitt —London
- Hybrid work
- Customer service
- Windows
- Communication skills
- Employee discount
13d
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Azure
- Computer networking
- Organisational skills
2nd Line Engineer
ME+EM —London
- Full-time
- Management
- Customer service
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Infrastructure Support Engineer
Waterstons —London
- £30,000 - £36,000 a year
- Hybrid work
- Windows
- AWS
- Communication skills
- Employee assistance programme
- Sick pay
12d
Network Engineer
Veritas Workspace Solutions —London
- £55,000 - £70,000 a year
- Hybrid work
- Azure
- Driving
- SharePoint
2h

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1st line support engineer jobs near kingston upon thames, gtl

IT Support Engineer (1st Line)

eMed -
London

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Job details

Full-time | Internship
£32,000 - £36,000 a year
5 days ago

Benefits

Company pension
Employee assistance programme
Life insurance

Qualifications

IT support
Mac OS
Communication skills
CompTIA A+

Full job description

We are a cutting-edge digital health company revolutionising weight management by integrating GLP-1 medications with personalized, tech-driven support. Our mission is to empower individuals to achieve sustainable health outcomes through evidence-based interventions and a seamless digital experience.

We are seeking for a IT Support Engineer (1st Line) to provide front-line technical support for UK-based employees and clinicians, acting as the first point of contact for IT incidents and service requests. The role ensures a positive day-to-day technology experience while following established procedures, security standards, and escalation paths defined by the UK IT team and global IT leadership.

This position supports day-to-day operational continuity within the UK region, working under the guidance of the Manager, IT Support - UK and senior team members.

Please note: The role is office based. We are based in Euston, London. You are required to work on a rotating shift pattern within the hours of Monday to Friday 8am to 8pm, 40 hours per week.

WHAT YOU'LL WORK ON

Provide Tier 1 technical support to onsite and remote colleagues and clinicians, acting as the first point of contact for IT queries.
Log, triage, and resolve incidents and service requests via the IT service desk, escalating complex issues to Tier 2/3 colleagues as needed.
Carry out basic device setup, including provisioning, imaging, and configuration of laptops and desktops under guidance from senior engineers.
Assist with software installation, updates, and routine patching tasks.
Perform first-line checks on endpoint security alerts and escalate as required.
Provide day-to-day support to all users, escalating executive and business-critical issues to senior team members.
Carry out basic checks and troubleshooting on meeting room and collaboration technologies, escalating unresolved issues.
Respond to Priority 3 and Priority 4 incidents in line with SLAs, and assist with triage of Priority 1 and Priority 2 incidents prior to escalation.
Support technical checks across UK clinical sites under the direction of senior engineers.
Participate in rotational coverage to support remote clinicians and clinics when required.
Maintain accurate records of incidents, resolutions, and basic configurations.
Flag recurring technical issues to senior engineers and the IT Support Manager for further investigation.

WHAT WE'RE LOOKING FOR

0-2 years experience or a strong interest in supporting end users, ideally in an office or regulated environment (internship, placement, or junior role considered). No degree required.
Basic working knowledge of Microsoft 365, Windows 11, and general desktop troubleshooting.
Basic working knowledge of Google Workspace.
Willingness to learn device imaging and endpoint lifecycle processes.
Good communication skills and a customer-focused approach to supporting users of all levels.
Basic familiarity with meeting room and video conferencing platforms such as Zoom and Google Meet.

Desirable:

Entry-level IT certifications (e.g. CompTIA A+) or equivalent coursework.
Awareness of ITIL principles.
Experience with macOS.
Internal applicants are welcome and encouraged to apply.

WHAT WE OFFER

Salary: £32,000 to £36,000 pro rata
eMed flex-leave
5% employer pension contribution for 5% employee contribution
Life Insurance 4x annual base salary
Health cash plan
Employee Assistance Program
Enhanced Maternity, Paternity and Adoption pay.
Health & Wellbeing resources
Eye care voucher reimbursement (up to £20)
Up to £80 towards noise cancelling headphones

Please note that offers of employment are subject to receipt of satisfactory references and a enhanced DBS check.

WORKING AT EMED

Whether you work in one of our amazing offices, clinics or part of our remote clinician workforce, eMed is highly collaborative and fun! You'll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.

WHO WE ARE

At eMed our people aren't just part of a team, they're part of something bigger. We're a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We're only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…

DIVERSITY

We believe that difference inspires a better, healthier world. That's why it's at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all employees can progress their careers. We're committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.

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1st line support engineer jobs in kingston upon thames, gtl

IT Support Engineer (1st Line)

2nd Line Support Technician

1st Line IT Support Engineer

IT 1st Line Support Engineer

First Response Engineer - Service Desk - MSP

1st Line IT Support Engineer

End User Support Engineer

1st Line Technical Support

Infrastructure Support Engineer

First Line Support / Helpdesk Engineer - Hybrid

1st Line Engineer - Yateley

Technical Support Center Engineer

3rd Line Service Desk Technician

Customer Service Engineer

Workplace IT Support Engineer

IT Service Desk Engineer

Desktop Support Engineer

2nd Line Engineer

Infrastructure Support Engineer

Network Engineer

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