& alarm monitoring operator Work, Jobs in Kingswood, Bst (with Salaries)

CCTV Control Room Operator (Days)
iFacility —Shepton Mallet
- £25,500 a year
- Overtime
- Customer service
- IT
- Computer skills
- Free parking
- Paid training
Quick apply
6d
CCTV Control Room Operator (Nights)
Camera Security Services —Chippenham
- £30,073.68 a year
- Overtime
- Customer service
- Microsoft Office
- In-person
- Annual leave
Quick apply
3d
CCTV Control Room Operator (Nights)
iFacility —Shepton Mallet
- £26,500 a year
- Overtime
- Customer service
- IT
- Computer skills
- Free parking
- Paid training
Quick apply
2d
Control Room Team Leader - Day Shift
Arc Monitoring —Filton
- £32,477.70 a year
- Full-time
- Customer service
- Mentoring
- Leadership
- Employee discount
Quick apply
Brunel: Fire and Security Engineer - London Area
Obsequio Group —Bristol
- Up to £45,000 a year
- Full-time
- Customer service
- Time management
Quick apply

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CCTV Control Room Operator (Days)
iFacility —Shepton Mallet
*Call Handling* -Management and correct handling of inbound and outbound calls, including calls to the emergency services and clients. A few things to note*.
£25,500 a year
Quick apply
6d

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CCTV Control Room Operator (Days)

iFacility -
Shepton Mallet

Quick apply

Job details

Permanent | Full-time
£25,500 a year
6 days ago

Benefits

Free parking
Paid training
Employee assistance programme
Referral programme
On-site parking

Qualifications

Customer service
Information security
SIA
IT
Computer skills
Communication skills

Full job description

Job Description: CCTV Control Room Operator

Attention, self-motivated Control Room Operators! We have an exciting opportunity in our Alarm Receiving Centre (ARC) team and we want to hear from YOU. If you have an interest in working in this environment and would like to build on your IT Security knowledge and experience, keep reading to find out what we’re looking for and how you could fit into our team here at iFacility.

This role is a 4-on 4-off rolling shift pattern working from 07:30 to 19:30 with a 60 minute break.

Who are we?

We manage security for some of the world’s biggest brands (Burger King, Greggs, The Gym Group). Our tech keeps people and property safe up and down the country, doing things like helping businesses tackle the scourge of shoplifting and making sure food production lines are getting it right. We’re growing fast, so if you’re self-motivated and care about providing the highest level of customer service, this is an exciting time to come on board.

What you’d be doing in this role

Customer Service- Interacting with customers, service providers and third parties.
Responding to Alerts- from our clients' security systems, panic alarms, intruder alarms, access control alerts
Technical Support- first level technical support for CCTV systems, Alarm Systems, Access Control systems
Conduct System Maintenance - tests with our clients
Administration – Carry out clear and concise written communication via email.
Call Handling -Management and correct handling of inbound and outbound calls, including calls to the emergency services and clients
Case Management System: raising and working client cases
Monitoring - our client security systems and carrying out surveillance patrols
Remote Access Control - support of network security systems
Responding to incidents - securing footage, writing incident reports
Footage Request Handling- providing documentation for our customers
Training - you’ll undertake in-house and external training, applying standards in accordance with the NSI Gold Standards
Any Other Duties - required to carry out the role of control room operator

At a glance: the qualifications we’ll be looking for

Great computer skills
Willing to learn our inhouse IT systems
Confident to deliver great customer service
Excellent written and verbal communication

What you’ll be like as a person

Positive, can-do attitude – self-motivated and able to respond to our customers quickly and professionally
Great communication skills – able to build strong working relationships and rapport with our customers and other members of your team
Great problem-solving skills – using your initiative to find suitable solutions or quickly report issues which need escalating
Honest, reliable, trustworthy, friendly and a good time-keeper
Willing to learn and take on responsibility for your own personal development
Have a passion for providing the highest levels of customer service
Motivated to learn new skills and knowledge in your role and beyond

The benefits you’ll enjoy

A competitive salary, plus paid overtime
Comprehensive training package
Career development support
Great working environment
Free parking
Employee referral bonus
Employee Assistance Programme

A few things to note

We’re an Equal Opportunities Employer and abide by the Equalities Act 2010. As a security company, it’s really important that we carry out background checks before you come and work with us. If your job application is successful, we’ll carry out a basic DBS, 5-year employment reference history, credit search, social media check, ID Verification, Right to Work check and 5-year address verification.

Find out more and apply today!

To learn more about us and what we do, visit our website at www.ifacility.co.uk.

If this sounds like it could be the role for you, please send your CV to [email protected] – we’re looking forward to hearing from you!

Job Types: Full-time, Permanent

Pay: £25,500.00 per year

Benefits:

Free parking
On-site parking

Ability to commute/relocate:

Shepton Mallet BA4 4RN: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

& alarm monitoring operator jobs in kingswood, bst

CCTV Control Room Operator (Days)

CCTV Control Room Operator (Nights)

CCTV Control Room Operator (Nights)

Control Room Team Leader - Day Shift

Brunel: Fire and Security Engineer - London Area

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