Customer care coordinator Work, Jobs in Kingswood, Bst (with Salaries)

WCA Site Coordinator
Serco Group —Bristol
- £28,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
5d
Customer Service Coordinator
DS Smith —Devizes
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Employee assistance programme
- Employee discount
12d
Customer Care Co-ordinator
BarrattDevelopments —Bristol
- Customer service
- Microsoft Office
- Programmable logic controllers
Internal Sales Coordinator
Limbs & Things Ltd —Bristol
- £27,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Work from home
- Employee assistance programme
Quick apply
1d
Dual-Site Patient Coordinator/Receptionist
Aurora Dental and Implant Clinic —Chippenham
- £29,068 - £30,186 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
11d
Sales Co-ordinator
TC Group —Bristol
- Up to £26,300 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Annual leave
Quick apply
4d
Customer Technical Data Coordinator
Encirc —Bristol
- £32,000 - £35,000 a year
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Customer Service Coordinator
MJ Church —Chippenham
- £28,089.10 a year
- Full-time
- Customer service
- Administrative experience
- IT
Quick apply
Transport Coordinator
First Fence —Bristol
- £15 an hour
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
11d
Receptionist & Facilities Coordinator
Novuna —Trowbridge
- £18,000 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
12d
Hire & Sales Coordinator
GAP Group —Avonmouth
- Full-time
Wedding & Events Sales Coordinator
Clevedon Hall —Clevedon
- From £26,000 a year
- Weekend availability
- Hospitality
- Sales
- Microsoft Office
- Free parking
- Employee discount
Quick apply
16h
Swimming Academy Programme Coordinator
Westonbirt Schools —Tetbury
- Up to £30,000 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
Events & Courses Co‑ordinator (DDSL)
Millfield School —Street
- £27,250 a year
- Weekend availability
- Hospitality
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
Transient Co-ordinator (Front Desk) Full Time
Delta Hotels by Marriott St Pierre Country Club —Chepstow
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
12d
Sales Coordinator
AB Dynamics —Bradford-on-Avon
- Microsoft Word
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
Quick apply

More jobs to discover

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Customer Service Coordinator
DS Smith —Devizes
As a natural ‘people-person’, you will thrive on networking daily with existing and potential customers to support the administrative process for our Devizes…
12d
Customer Technical Data Coordinator
Encirc —Bristol
The Customer Technical Data Coordinator will maintain accurate, retailer product specifications and manage all related technical workflows, documentation, and…
£32,000 - £35,000 a year
Quick apply

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WCA Site Coordinator

Serco Group -
Bristol

Apply Now

Job details

Full-time
£28,000 a year
5 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Pension
Microsoft Office
Communication skills

Full job description

Job title: Site Coordinator

Salary: £28,000pa

Location: Bristol

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

In this role you will act as the first point of contact for customers who attend the AC to undergo their Assessment with the Functional Assessor (FA). You will be responsible for the preparation and daily running of functional assessments ensuring the assessment centre meets daily demand, avoids cancellations, and maintains waiting time within 30 minutes. You will be responsible for meeting, greeting, and supporting our customers and claimants who visit the AC along with our FAs who work from assessment centres and remotely.

Key accountabilities

Act as the front face of Serco managing the customer experience for all visitors and staff attending the Assessment Centre (AC), always working to maintain the highest levels of customer service.
Prepare daily sessions for telephone assessments, video assessments and face to face assessments at least one week in advance, ensuring all customer records are accurate, number of appointments meets capacity, and any customer requirements such as interpreters can be met.
Manage the daily appointment session for telephone assessments, video assessments and/or face to face assessments by maintaining regular contact with customers and functional assessors to manage capacity and avoid cancellation of assessments and maintain waiting times below 30 minutes.
Working with the scheduling back-office team to ensure the Health Professionals’ diaries are fully managed with no empty appointments.
Provide support to customers across a variety of activities e.g., answering questions about the assessment, assisting with enquiries on expenses claims from customers who have incurred costs to attend the AC.
Ensure the AC is fully prepared for the start of each day, in terms of equipment/supplies and general appearance – ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times.
General administration duties, e.g., answering the telephone, copying documents etc.
Provide widespread support to Functional Assessors.
Act as the site first aider (appropriate training with be given).
Act as the local Health and Safety contact e.g., responsible for ensuring DSE assessments are completed for any Serco staff based at the site.
Dependant on AC location take responsibility for opening and securely closing and making sure the site is safe.

Essential technical and professional skills, knowledge, and qualifications

You will be required to undergo and successfully gain a BPSS security clearance check to undertake this position.
Understanding of claimants needs and appropriately responding in a caring manner when required.
Excellent communication and interpersonal skills.
Excellent planning and organization skills.
Proficient in the use of Microsoft office packages.
Demonstrable influencing skills to support the delivery of an excellent customer experience.
Ability to maintain and develop working relationships.
Experience of working effectively in a customer facing environment.
Resilience and ability to deal with setbacks constructively and work to resolution of issues.
Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct.
Work cohesively as part of a medical and non-medical team of individuals.
Willingness to travel as required by the business to cover at alternate ACs (Assessment Centre) for absence.

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

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