Senior customer support engineer Work, Jobs in Kington, Wor (with Salaries)

Senior Customer Support Engineer
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK —Dudley
- £30,000 - £40,000 a year
- Full-time
- Computer Science
- Programmable logic controllers
- Bachelor's degree
Quick apply
14d
Senior DevSecOps Engineer
Target Integration —Gloucester
- £65,000 - £75,000 a year
- Hybrid work
- Flexible schedule
Quick apply
7d
IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Planner
McDermott Building & Civil Eng Ltd —Coleshill
- Full-time
- Civil engineering
- Contracts
- Construction experience
Quick apply
14d
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Team management
- SharePoint
- Training & development
- Work from home
- Employee assistance programme
Quick apply
Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
14d
Senior Advanced Development Engineer
Techtronic Industries GmbH (TTI) —Droitwich
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Resource and Workflow Manager
West Midlands Combined Authority —Birmingham
- £59,417 - £66,614 a year
- Part-time
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee discount
8d
Senior Engineer
ZF —Solihull
- English
- Bachelor's degree
- Budgeting
12d
Janitor
BAM UK & Ireland —Bromsgrove
- £13.05 an hour
- Temporary
- Computer literacy
- Maths
- Cleaning
- Annual leave
Senior Support Engineer
Northrop Grumman —Cheltenham
- £42,000 - £64,000 a year
- DevOps
- Maintenance
- Travel
- Relocation assistance
Scheduler
Arcus FM —Redditch
- £27,312 a year
- Full-time
- Customer service
- Administrative experience
- Continuous improvement
- Annual leave
Quick apply
Senior Chemical Process Engineer
Omnia Resourcing —Redditch
- £30,000 - £40,000 a year
- Analysis skills
- Continuous improvement
- Team management
Senior Network Engineer
M Group —Warwick
- Computer literacy
- Engineering
- Analysis skills
- Annual leave
- Employee discount
Senior Quality Assurance Engineer
Energym —Shirley
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
6d
Senior Systems Engineer
AECOM —Birmingham
- Full-time
- Hybrid work
- Engineering
- Leadership
- Communication skills
Senior Network Engineer
wavenet —Solihull
- Full-time
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
5d
Senior Industrial Design Engineer
Techtronic Industries GmbH (TTI) —Droitwich
- Full-time
- Master's degree
- Bachelor's degree
Senior DevOps Engineer
Northrop Grumman —Cheltenham
- £50,700 - £76,100 a year
- Hybrid work
- Computer Science
- DevOps
- Bachelor's degree
- Relocation assistance

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Senior Customer Support Engineer

MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK
Dudley

Quick apply

Job details

Full-time
£30,000 - £40,000 a year
14 days ago

Benefits

Cycle to work scheme
Company pension
Car scheme

Qualifications

Process automation systems
Computer Science
Internet of things
Incident queue management
Ticket management
Microsoft Office Suite
Programmable logic controllers
Bachelor's degree
Continuous improvement
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mitsubishi Electric Iconics Digital Solutions considers all of these variables when extending an offer of employment.

Position Overview

The Senior Customer Support Engineer is a vital role in overseeing one of the key customer-facing elements within our business. The engineer will embrace the “customer first” ethos of the Customer Care division and share this with their colleagues.

The role will need to focus on providing exemplary and continuously improving support to our customers in whatever form this may take, from product technical support through to on-site assistance. This is measured in terms of speed of picking up new support tickets and speed at which support tickets are closed. Taking proactive measures to ensure that the same question does not come up over and over again is key to ensuring the role remains varied and interesting – it will be up to the engineer to determine the best way for this information to be disseminated to customers.

Customer Support engineers will also not take a reactive stance on our customers but, where appropriate, suggest additional customer touch points such as site visits, trainings or QPS time to ensure that the experience of the customer with the products and services offered by the company continue to be highly thought of.

Ensuring that in interactions with other parts of the business, the customer’s voice is heard is also a key part of the engineer role. When triaging issues for the development team, ensure that the requests are clear, concise and will bring tangible benefits to all customers.

Customer Support engineers will be expected to provide 24x7 customer support for those paying customers, which will be provided by a rotation of on-call engineers.

Key Responsibilities

Pick up unassigned support tickets from anywhere in the world as quickly as possible.

Create new tickets based on queries received via phone calls/E-mails.

Manage time based on ticket priorities and customers.

Resolve support tickets as quickly as possible, ensuring high quality customer service.

Identify common queries raised by customers and prepare material to share with colleagues and customers to prevent restating the same thing.

Identify where our processes can be improved or altered to provide a better experience for both customers and support engineers.

Provide clear, concise, reproducible steps for any product issues reported to engineering via the triage process.

Develop solid knowledge of MEIDS’ product roadmap and clarity for what legacy products are to be supported and process to move older product installations towards latest technology.

Continuously learn about how the products work and look for and suggest ways to share knowledge amongst the team.

Utilize Salesforce to accurately track and report support cases.

Performs other duties as assigned.

Required Qualifications/Certifications

Requires a bachelor’s degree. Preferred: Computer Science, Electrical or Electronics Engineering, Information Technology, or related field

Candidates must have competency in Industrial Automation applications, including at least two years of experience with SCADA, MES, large automation systems, or DCS, ideally should be well versed with PLC programing (LD/FBD).

Experience in database design and SQL queries and procedures

Understanding of IoT and edge computing technologies

Understanding of on-premises, cloud, and hybrid software architecture and deployments

Comfortable with customer-facing activities

Excellent written and verbal communication skills

Exceptional customer service skills with proven negotiation skills.

Attention to detail

Must be proficient with Microsoft Office or related software

Location & Travel

Based in Dudley, UK

Travel required (some international, up to 10% of time)

Benefits

Commencement: ASAP
Full Time Position, 37.5 hours/week, Mon-Fri
Location: Dudley, West Midlands
Travel: Some occasional international travel may be required
Annual bonus up to 4%
Vacation: 33 days (includes bank holidays and end of year closure)
Excellent working conditions
Team Building
7% company pension contribution
Cycle to work and EV car schemes

About Mitsubishi Electric Iconics Digital Solutions, Inc.

Mitsubishi Electric Iconics Digital Solutions, Inc., headquartered in Foxborough, Massachusetts, is a global leader in industrial automation, smart and sustainable buildings, and digital transformation software. Our innovative HMI, SCADA, and Smart Building solutions help organizations around the world visualize, monitor, and optimize their most critical assets and environments.

With a presence in over 100 countries and trusted by more than 70% of Global 500 companies, we’re proud to play a key role in shaping the future of manufacturing, infrastructure, and the built environment sectors. Backed by more than 40 years of technological innovation and deep industry expertise, we deliver flexible, scalable, and high-performance solutions that drive operational efficiency and continuous improvement.

What makes us different is our people. We are a global, collaborative community of innovators, problem-solvers, and forward-thinkers who are passionate about making a meaningful impact. Whether you’re working alongside colleagues across Europe, the Americas, or Asia, you’ll be part of a team that values knowledge sharing, diverse perspectives, and continuous learning.

We are committed to creating an environment where employees can grow, contribute, and thrive—offering opportunities to work on cutting-edge technology, tackle real-world challenges, and help build smarter, more sustainable communities.

As a testament to our excellence and strong partnership with Microsoft, Mitsubishi Electric Iconics Digital Solutions has been recognized as a seven-time Microsoft Partner of the Year award winner.

Join us and be part of a global organization where your ideas matter, your growth is supported, and your work helps shape the future.

Quick apply

Refine Your Search

senior customer support engineer jobs in kington, wor

Senior Customer Support Engineer

Senior DevSecOps Engineer

IT Support Administrator - Second Tier

3rd Line Support Engineer

Planner

1st Line Team Leader

Service Desk Engineer

Senior Advanced Development Engineer

Resource and Workflow Manager

Senior Engineer

Janitor

Senior Support Engineer

Scheduler

Senior Chemical Process Engineer

Senior Network Engineer

Senior Quality Assurance Engineer

Senior Systems Engineer

Senior Network Engineer

Senior Industrial Design Engineer

Senior DevOps Engineer

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