Head of product Work, Jobs in Kirkby, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Head of Digital Activation
Dechra Pharmaceuticals PLC —Northwich
- £85,000 - £92,000 a year
- Analysis skills
- Travel
- Employee assistance programme
12d
Head of Transformation
Matalan —Liverpool
- Full-time
- Employee discount
Quick apply
Head of Sourcing
REPRESENT —Bolton
- Travel
- Leadership
- Annual leave
- Work from home
Travel Consultant
Trailfinders —Liverpool
- £44,000 - £49,000 a year
- Sales
Head of Brand and Product Marketing
The Protein Works™ —Liverpool
- Full-time
- Sales
- Analysis skills
- Marketing
- Work from home
- Employee discount
Quick apply
11d
Head of Maintenance
ATG Entertainment Limited —Liverpool
- £36,000 a year
- Full-time
- Carpentry
- Hospitality
- Microsoft Outlook
8d
Head of Content
Arne Clo Ltd —Warrington
- Management
- Employee assistance programme
- Employee discount
Quick apply
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
2d
Head of OCC System Operability - South
Scottish Power —Birkenhead
- From £70,800 a year
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
8d
Head of Sustainable Compliance
Sustainable Energy First —Fulwood
- £65,000 - £75,000 a year
- Full-time
- Remote
- Travel
Quick apply
2d
Senior Buyer - Gardening
Home Bargains —Liverpool
- Merchandising
- Travel
- Organisational skills
- Store discount
- Employee assistance programme
Quick apply
Senior Data Scientist
Forge Holiday Group Ltd —Chester
- Up to £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Azure
- SQL
Quick apply
11d
Trainee Buyer
Home Bargains —Liverpool
- £26,780 a year
- Full-time
- Merchandising
- Analysis skills
- Negotiation
- Store discount
- Annual leave
Quick apply
Head of Solutions Development
Stobart —Appleton
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Head of CRM & Loyalty
Specialist Holidays Group —Chester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Head of Strategic Business Development
Holiferm —Trafford
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Business development
- Presentation skills
- Travel
Quick apply
8d
Deputy Manager | Willow Space Hub | Skelmersdale
Lancashire County Council —Skelmersdale
- £40,777 - £46,142 a year
- Full-time
- Care plans
- Free parking
- Annual leave
9d
P2P & Data Lead
The Walton Centre NHS Foundation Trust —Liverpool
- £49,387 - £56,515 a year
- Full-time
- Presentation skills
11d
Supply Planner
pladis —Aintree
- Full-time
- Sales
- Analysis skills
- IT
- Employee assistance programme
- Employee discount

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

head of product jobs in kirkby, msy

Head of Customer Experience

Head of Digital Activation

Head of Transformation

Head of Sourcing

Travel Consultant

Head of Brand and Product Marketing

Head of Maintenance

Head of Content

Key Account Manager

Head of OCC System Operability - South

Head of Sustainable Compliance

Senior Buyer - Gardening

Senior Data Scientist

Trainee Buyer

Head of Solutions Development

Head of CRM & Loyalty

Head of Strategic Business Development

Deputy Manager | Willow Space Hub | Skelmersdale

P2P & Data Lead

Supply Planner

I want to receive the latest job alerts for head of product in kirkby, msy

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