ABOUT ASEL
ASEL design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling — which has revolutionised the industry — our business is underpinned by a risk advisory practice that utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.
We believe authenticity and transparency are vital to success. Our main objective is to always act with sincerity and integrity, providing a genuinely collaborative service that customers can trust. ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia, with a heritage in security services across the USA and Europe.
ROLE OVERVIEW
The Security Support Team Manager is a leadership role responsible for the day-to-day management, performance, and operational delivery of the SST across the Scotmid Cooperative estate in Scotland. You will lead a team of mobile Security Support Officers operating across early, mid, and late shifts, ensuring consistent service delivery, strong client relationships, and a safe and compliant working environment.
This is a hands-on management role requiring both strategic oversight and operational involvement. You will be the primary point of escalation for your team, the go-to contact for client queries, and a key link between field operations and internal stakeholders. Flexibility beyond core Monday to Friday hours is expected to support rota management, shift cover, and operational continuity.
WORKING HOURS & SHIFT FLEXIBILITY
Core hours for this role are Monday to Friday, 0700 to 1500, based at Hillwood House, Newbridge. However, the nature of the SST operation means flexibility is an essential part of the role. The manager will be expected to adapt their hours to support rota gaps, provide on-call assistance during evenings or weekends, and attend operational deployments or client meetings outside of core hours where required.
The SST operates across the contracted shift patterns which the manager will be responsible for staffing and overseeing:
MAIN RESPONSIBILITIES
Team Leadership & People Management
- Lead, support, and motivate Security Support Officers across all shifts to ensure consistent high performance
- Deliver regular 1:1 performance reviews, coaching sessions, and development feedback
- Manage rota planning, ensuring adequate staffing levels, shift coverage, and fair distribution of working hours
- Process holiday requests and sickness notifications, and support planned preventative maintenance (PPM) with appropriate cover arrangements
- Provide on-call support to assist team members with urgent operational issues outside of core hours
- Issue ongoing team communications including operational updates, performance expectations, and incident notifications
- Lead recruitment activity including interviews, onboarding, and initial training for new team members
Operational Oversight & Service Delivery
- Manage guarding requests and ensure all deployments meet contractual and operational requirements
- Coordinate police patrols, external partner responses, and joint security initiatives across the estate
- Monitor and action alarm logs, escalating issues and ensuring timely resolutions
- Oversee PPM support and ensure continuity of service during planned and unplanned absences
- Provide hands-on operational support to field teams, including shift cover when operationally necessary
- Maintain and oversee the upkeep of pool vehicles, ensuring they are roadworthy, clean, and fit for purpose
Systems, Technology & Data Management
- Administer and maintain Paxton, People Safe, Timegate, and Power BI systems
- Assist with People Safe device setup, user onboarding, and tracking configuration
- Support stores with Body-Worn Camera issues, troubleshooting, and operational guidance
- Manage CCTV tasks including adding and removing cameras, and providing CCTV training to relevant staff
- Maintain operational competence in Hik Central Client, including user administration and day-to-day use of the platform
- Review and analyse alarm, incident, and performance data, producing clear reports for internal stakeholders and clients
Client Relationship & Internal Collaboration
- Respond to client requests professionally and promptly, with a focus on solution delivery and relationship management
- Liaise with internal departments to ensure efficient handling of security issues, risks, and escalations
- Conduct risk assessments and security audits across the estate, documenting findings and following up on remedial actions
- Maintain and update the asset register, ensuring all equipment and resources are accurately recorded
- Attend Teams calls with Police (CAP, DYNOS, and similar forums), maintaining strong external partnerships
- Represent ASEL in external meetings, promoting best practice and a collaborative approach to security delivery
Compliance, Audits & Administration
- Process and oversee expenses including petty cash management and reconciliation
- Conduct account reviews ensuring compliance with contractual obligations and internal standards
- Ensure ongoing compliance with SIA licensing standards, first aid requirements, and UK GDPR obligations
- Organise and support security campaigns, action days, and estate-wide initiatives
- Produce and validate operational statistics and reports as required by senior management and clients
- Manage the out-of-hours inbox, ensuring timely responses and appropriate escalation of urgent matters
ESSENTIAL REQUIREMENTS
- Valid SIA Licence (Door Supervisor or Security Guard)
- Full UK Manual Driving Licence
- Proven experience in a security supervisory or management role
- Strong people management skills with experience of leading shift-based teams
- Demonstrable experience of rota management and workforce planning
- Confident communicator with the ability to liaise effectively with clients, Police, and internal stakeholders
- Competent with digital systems and technology platforms — including Microsoft Office and operational management tools
- Strong written communication skills with experience producing reports and incident documentation
- Ability to provide a full 5-year checkable work history
- Right to work documentation must be produced at interview
DESIRABLE EXPERIENCE
- Experience working within a retail or mobile security environment
- Familiarity with Paxton, Timegate, People Safe, Hik Central, or Power BI platforms
- Experience conducting risk assessments and security audits
- Knowledge of CCTV system administration and Body-Worn Camera management
- Experience managing compliance against SIA standards and GDPR requirements
- Previous involvement in joint Police partnerships or community safety initiatives
TRAINING & DEVELOPMENT
ASEL supports ongoing professional development at all levels. As SST Manager you will have access to management development resources, mentoring, and advanced qualifications relevant to your role. ASEL also encourages participation in external forums, Police partnership programmes, and industry working groups to develop leadership capability and keep knowledge current.
All managers are expected to maintain their SIA licence, first aid certification, and GDPR awareness in line with ASEL compliance standards.
You must have a current SIA Guarding or SIA Door Supervisor licence to apply for this role
Due to the large number of applicants that we receive if you have not been contacted within 14 days of your application please assume that you have been unsuccessful
Mission, core values & competencies:
Embracing the company’s core values and principles in order to achieve the overall mission of the organisation. Take personal responsibility for own career development by continually assessing and adjusting personal performance and behaviour against the objectives agreed in your ASEL Group Development Plan.
Equality & Diversity
ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.
ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.
Responsibilities & Requirements
Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager.
The above information is not exhaustive, and you are required to undertake such duties as may reasonably be required within the scope of the position and your capabilities.
All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.
Benefits:
- Perkbox recognition - rewards and discount platform
- Apprenticeship
- Employee of the month scheme £50
- 110% Club of outstanding performers who can receive large prizes and monetary rewards
- WageStream - a flexible wage application whereby you can pull your wages out sooner than payday
- EAP - Employee Assistance Programme
- Progression opportunities within the company
- Ongoing training
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