Helpdesk support Work, Jobs in Kirkham, Lan (with Salaries)

Senior Helpdesk Analyst
Smart Information Technologies Ltd —Preston
- From £28,000 a year
- Full-time
- Customer service
- ERP systems
- Mentoring
- Free parking
- Employee discount
Quick apply
1d
IT Desktop Support
Axiom Technologies —Clitheroe
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Support Technician
The Networking People Limited —Lancaster
- £27,000 - £30,000 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
Quick apply
11d
IT Helpdesk Coordinator
The Config Team —Skelmersdale
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Life insurance
Quick apply
IT Applications Analyst
Forbes Solicitors —Preston
- Full-time
- Continuous improvement
- Annual leave
- Employee discount
12d
Customer Service Administrator – Reactive, Planned & Compliance
Eric Wright Group Limited —Preston
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
IT Technician
NRG Riverside —Skelmersdale
- £33,475 a year
- Monday to Friday
- Azure
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Cleaner x2
Lancaster University —Lancaster
- £23,580 a year
- Overtime
- Customer service
- University
6d
Building Services Officer (BSO)
Hugh Baird College —Liverpool
- £23,194.48 a year
- 8 hour shift
- Maintenance
- University
- Organisational skills
- Free parking
- Employee discount
Quick apply
Fire & Security Engineer
Guide Security Services Ltd —Darwen
- £34,000 - £40,000 a year
- Full-time
- Microsoft Office
- IT
- Employee discount
- Referral programme
Quick apply
Technical Administrator
ISS Facility Services —Bolton
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply

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Senior Helpdesk Analyst

Smart Information Technologies Ltd
Preston

Quick apply

Job details

Full-time
From £28,000 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Customer service
ERP systems
IT support
Mentoring
Communication skills
Help desk

Full job description

Smart IT is a UK-based Odoo Gold Partner, helping SME clients implement and get the most out of Odoo ERP. Our Helpdesk team is the front line of that relationship — the people our clients turn to when something needs fixing, explaining, or improving. We're looking for a Senior Helpdesk Analyst to take on a senior, deputy-level role within that team.

About the RoleYou'll handle your own queue of customer tickets, but this isn't just a senior support role — you'll act as the Helpdesk Manager's right hand. When they're out, you're the one keeping the team's workload on track, handling urgent tickets, and speaking for Helpdesk in meetings with other departments. You'll also be a go-to person for newer team members, helping them build their Odoo knowledge and talking them through how you reached a solution — not just handing them the answer.

What You'll Be Doing

Working through customer tickets and queries, delivering solutions within our SLAs.
Acting as the first point of escalation for high-priority tickets referred up by other Helpdesk Analysts.
Stepping in for the Helpdesk Manager during absence — managing urgent tickets and the team's workload, and representing Helpdesk in cross-department discussions.
Keeping an eye on SLA performance and flagging risks early, before they become breaches.
Coaching newer starters and PACE program staff — building their Odoo knowledge, business process understanding, and customer service skills.
Helping maintain and improve our Helpdesk processes and procedures.

What We're Looking For

Confident dealing with customers on calls and in person, with a track record of finding solutions under pressure.
Comfortable leading day-to-day — assigning and monitoring workload, and stepping up at short notice.
Experience training or mentoring newer team members.
Background in a fast-paced support helpdesk environment with high customer expectations.
Strong communicator — this role represents the team, including when the manager isn't in the room.

Nice to Have

Experience with Odoo ERP.
Experience on an IT support helpdesk specifically.
Experience helping implement standard operating procedures within a team.

Pay: From £28,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in kirkham, lan

Senior Helpdesk Analyst

IT Desktop Support

IT Support Technician

IT Helpdesk Coordinator

IT Applications Analyst

Customer Service Administrator – Reactive, Planned & Compliance

IT Technician

Cleaner x2

Building Services Officer (BSO)

Fire & Security Engineer

Technical Administrator

I want to receive the latest job alerts for helpdesk support in kirkham, lan

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