Technical support associate Work, Jobs in Kirklees, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Analysis skills
- Communication skills
Quick apply
Timetable Support Specialist
Tes Global —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
Quick apply
3d
Complex Product Support Associate
Tes Global —Sheffield
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
IT Support Engineer
ITWiser LLP —Guiseley
- £26,000 - £32,000 a year
- Full-time
- Customer service
- Travel
- Mentoring
- Free parking
- Life insurance
Quick apply
10d
Associate Technical Support Specialist - Residential Energy - Fixed Term Contract
Tesla —Manchester
- CRM software
- English
Serious Injury Associate
Minster Law —Wakefield
- £48,000 - £75,000 a year
- Remote
- Business development
- Supervising experience
- Mentoring
Trusts Associate
Irwin Mitchell —Leeds
- Analysis skills
Sound Technician
Factory International —Manchester
- £30,596.36 a year
- Weekend availability
- Supervising experience
- Bachelor's degree
- Mentoring
6d
Research Technician
University of Sheffield —Sheffield
- £27,319 a year
- Part-time
- Hybrid work
- Doctoral degree
- University
- Organisational skills
- Annual leave
- Employee discount
12d
Business Development Associate (Aero, Defence & Energy)
Element Materials Technology —Rotherham
- Hybrid work
- Microsoft Word
- CRM software
- Business development
- Employee discount
- Referral programme
Docucare Associate
Xerox —Sheffield
- Full-time
- Computer literacy
- Maintenance
- In-person
Research Associate
The University of Manchester —Manchester
- £37,694 - £41,064 a year
- Part-time
- Hybrid work
- Doctoral degree
- University
- Psychology
- Annual leave
13d
Associate SOC Analyst
NCC Group —Manchester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Annual leave
Quick apply
3d
Associate Climate Change Risks
WTW —Leeds
- Full-time
- Hybrid work
- Data analysis skills
- Business development
- Analysis skills
- Annual leave
- Employee assistance programme
11d
Apprentice Electrical Engineer
HDR —Manchester
- Full-time
- Civil engineering
- Communication skills
Technical Services Scientist, WO
Arxada —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Laboratory experience
Counter - Associate Tech Lead
Counter —Leeds
- £50,000 - £54,000 a year
- Full-time
- Hybrid work
- Travel
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
3d
Associate - Employment
Mills & Reeve —Manchester
- Business development
14d
Service Technician
Crane NXT —Sheffield
- Full-time
- Customer service
- Travel
- Communication skills
- Paid training
- Annual leave
Commercial Litigation - Associate
Pinsent Masons —Leeds
- Full-time
- Business development
- Organisational skills

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technical support associate jobs near kirklees, wyk

Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Live chat
Technical troubleshooting
Computer Science
Incident queue management
Ticket management
Microsoft Office Suite
Analysis skills
Computer hardware
Remote access software
Ticket management systems
Technical support incident logging
Network support
Technical writing
Customer interaction
IT incident logging
Application support
Communication skills
Time management
Analytics
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

technical support associate jobs in kirklees, wyk

Service Desk Analyst - Tier I

Timetable Support Specialist

Complex Product Support Associate

IT Support Engineer

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

Serious Injury Associate

Trusts Associate

Sound Technician

Research Technician

Business Development Associate (Aero, Defence & Energy)

Docucare Associate

Research Associate

Associate SOC Analyst

Associate Climate Change Risks

Apprentice Electrical Engineer

Technical Services Scientist, WO

Counter - Associate Tech Lead

Associate - Employment

Service Technician

Commercial Litigation - Associate

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