JOIN OUR TEAM IN KIRKWALL
Supervisor - Team Leader
Salary - £27,000 Pro Rata plus benefits
Full Time - Permanent
We're looking for a Supervisor to join our team in our bustling Kirkwall Store.
This is your chance to take your career to the next level, or to transfer your customer service skills and experience to our dynamic modern retail environment. Retail experience is not essential.
As our Supervisor, you will play a pivotal role in the day-to-day operations of the store. You'll develop valuable management skills and lead by example in delivering an exceptional customer experience for our loyal customer following.
About us
Begg Shoes is a long-established family-run, independent footwear retailer with a loyal customer base throughout Scotland and beyond, with online sales shipped directly from the store.
Begg Shoes was founded in 1866 but is successfully adapting to modern retail, with a fantastic in-store customer experience working alongside a leading footwear e-commerce website - supporting the long term success of the business.
Required Skills & Experience
Successful candidates will share our passion top quality products and excellent customer experiences. They will be positive and pro-active and be comfortable working with computers for everyday work tasks - we provide full training on our own systems.
Valuable work experience includes customer-facing roles, including retail, or work experience in a responsible team role.
The role is fast moving and rewarding and this role will suit an individual seeking a varied and challenging new opportunity with potential for career growth.
Begg Shoes in a very friendly and forward-thinking family business environment, with a loyal and growing customer base both in store and online.
Support from Begg Shoes
Candidates will undertake training internally and externally, using a variety of high quality resources including Begg Shoes online training and training from the Society of Shoe fitters. Day to day, the Supervisor will report to the local dual-site manager and be mentored by the area manager as well as working very closely with the Begg family directors.
Detailed Responsibilities
Excellent Customer Experiences – Leading from the front, the Supervisor will set the standard for customer service alongside the store manager. The role will be supported by training, including both formal and on the job, with a major focus on customer experiences.
Share Product Knowledge – Become the trusted expert, know your product. Will demonstrate a high level of product knowledge, gained through training and experience. Both internal and external training will support development in this area.
Champion Store Performance - Help to motivate the team to regularly achieve or beat sales targets, setting and achieving a high standard personally.
Problem Solving – take a proactive role in shaping future success. As the business continues to evolve, the Supervisor will assist the Manager and Directors in developing the best possible systems and processes.
Support Store Operations
Stock Handling - Handle stock arrivals, transfers, sales and refunds accurately and efficiently to maximise stock accuracy.
Websales Fulfilment - Fulfil websales quickly and accurately, taking pro-active actions to ensure the best possible customer experience where there any issues arise.
Customer feedback – support the store manager in handling any issues reported by customers, seeking to achieve the best possible outcomes for both the business and its loyal customers.
Stock Control - Maintain a very high standard of storage and stock checking on key supplies including stock, marketing materials, stationery items and other key store supplies to ensure smooth operation of the store all year round.
Keyholder – opening and closing of store, count up and banking, recording working hours etc. For limited periods you may run the store single-handed and change your approach to tasks accordingly to ensure customer experience is maintained.
Maintain Security – remain vigilant and alert to risks of theft from the store
HSE Management – working with Management to ensure full compliance with current HSE requirements.
Payroll – working with Office to finalise monthly payroll in absence of Manager.
Marketing The Store
Visual Merchandising – help to create a positive and lasting impression with customers, showcasing the best of our seasonal ranges and marketing materials. Assist and develop to leading the layout and presentation of product and key marketing messages throughout the store interior – with maximum impact on customer experience and sales.
Business development – relationships with other local organisations, influencers, businesses and charities are critical to the success of our business. Explore new ideas in this area with the support of the managers and directors.
Social Media Content – assist with photography and other social media content creation, to help maintain regular updates for local customers and followers
Events – support organisation and delivery of events both in the store or at outside venues
Store Housekeeping – set and maintain a very high standard of cleanliness in all customer facing areas as well as staff areas.
Assist in any other areas to the best of your abilities for the benefit of the business.
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Benefits:
- Employee discount
- Referral programme
- Store discount
Ability to commute/relocate:
- Kirkwall KW15 1HL: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What attracts you most to this role with Begg Shoes?
- Are you available to work regularly on Saturdays? This is one of the busiest days in our store.
Experience:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
