Engagement specialist Work, Jobs in Knockin, Shr (with Salaries)

Service Delivery Manager
Specialist Network Operations —Oswestry
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Computer networking
Quick apply
2d
Digital Marketing Specialist
Carrier —Telford
- £34,500 - £69,500 a year
- Full-time
- CRM software
- Marketing
- Analysis skills
- Life insurance
Managing Partner (Performance & Search-Led Portfolio)
Croud —Shrewsbury
- £67,000 - £82,000 a year
- Hybrid work
- Business development
- Analysis skills
- Leadership
- Life insurance
Quick apply
Specialist, Project Execution
Schneider Electric —Telford
- Full-time
- Hybrid work
- Engineering
- English
- Project management
- Annual leave
- Life insurance
Teaching Assistant
OneSchool Global United Kingdom —Oswestry
- Full-time
- Childcare
- Working with children
- Classroom experience
- Referral programme
Science Customer Engagement Manager
Commercial Services Group —Shrewsbury
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
Quick apply
Wellbeing & Resilience Coach (Housing)
Civic Recruitment Limited —Efenechtyd
- £21.94 an hour
- Weekend availability
- Hybrid work
- Childcare
- First Aid Certification
- Travel
Quick apply
10d
Human Resources and Payroll Specialist
Epson —Telford
- £46,826 - £52,678 a year
- Full-time
- Management
- Human resources
- Leadership
Quick apply
Site Implanted Technical Service
FLSmidth, Inc. —Welshpool
- Full-time
- Sales
- Marketing
- Engineering
- Employee assistance programme
- Flexible schedule
New Car Sales Executive
Hatfields —Shrewsbury
- £25,000 - £54,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
Practice Director
IVC —Shrewsbury
- £50,000 - £65,000 a year
- Full-time
- Leadership
- Communication skills
- Employee discount
Specialist Support Worker
c2r —Shrewsbury
- £13 - £15 an hour
- Temporary
- Working with children
- Mentoring
- In-person
- Paid training
Quick apply
4d
Children’s Team Manager – Family Safeguarding
Telford and Wrekin Council —Telford
- £56,460 - £59,724 a year
- Hybrid work
- School
- Free parking
- Employee discount
10d
Health Safety & Environment Manager
Mondelēz International —Chirk
- Full-time
- Management
- English
- Project management
Group Performance Marketing Executive
Komplex Group —Telford
- £30,000 - £32,000 a year
- Life insurance
Quick apply
Sales Trainee
UK Plumbing Supplies Limited —Shrewsbury
- £30,500 a year
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
Bedding & Feeding Sales Specialist
KUHN —Telford
- Monday to Friday
- Sales
- Marketing
- Employee assistance programme
Senior Youth Support Worker
Kudos Support —Oswestry
- Full-time
- Childcare
- Cooking
- IT
- Employee discount
- Life insurance
Quick apply
Hospital Account Manager
IQVIA —Denbighshire
- Communication skills
E Sports/ICT Teacher
Outcomes First Group —Shrewsbury
- Up to £42,000 a year
- Monday to Friday
- Communication skills
- School
- Teaching
- Employee discount

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Service Delivery Manager

Specialist Network Operations
Oswestry

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
2 days ago

Qualifications

Jira
ITIL Certification
Operations management
Performance management
Analysis skills
Presentation skills
ITIL
Computer networking
Telecommunication
ServiceNow
Leadership
Communication skills

Full job description

Reports to: Head of Service Management

As a Service Delivery Manager (SDM), you will be responsible for the day-to-day delivery and operational performance of services provided to assigned customers or service areas. You will act as the primary operational point of contact, ensuring services are delivered in line with contractual commitments, Service Level Agreements (SLAs), and customer expectations.

The Service Delivery Manager will work closely with Operations, Service Management, Engineering, Project Delivery, and Customer stakeholders to ensure service quality, customer satisfaction, continual improvement, and effective management of operational risks and escalations. This role requires strong stakeholder management skills, operational leadership, and a proactive approach to service excellence.

Key ResponsibilitiesService Delivery Management

Own the operational delivery of services for assigned customers or service portfolios.
Ensure services are delivered in accordance with contractual obligations, SLAs, OLAs, and agreed KPIs.
Monitor service performance and proactively identify service risks, issues, and opportunities for improvement.
Coordinate internal teams to ensure consistent and effective service delivery.
Maintain overall accountability for customer service health and operational stability.

Customer Relationship Management

Act as the primary operational contact for assigned customers.
Build and maintain strong working relationships with customer stakeholders.
Manage customer expectations and ensure effective communication of service performance and ongoing activities.
Drive customer satisfaction through professional engagement and proactive service management.
Represent the customer perspective within operational and service review forums.

Service Reviews & Reporting

Lead regular service review meetings with customers and internal stakeholders.
Produce and present service reports demonstrating SLA performance, KPI achievement, trends, risks, and improvement activities.
Provide performance insights and recommendations to support continual service improvement.
Ensure service reporting remains accurate, timely, and aligned to contractual requirements.

Incident, Problem & Escalation Management

Coordinate operational response to significant service-impacting incidents.
Manage customer communications during major incidents and high-priority service disruptions.
Track incident resolution activities and ensure agreed actions are completed.
Participate in root cause reviews and drive follow-up actions arising from Problem Management activities.
Manage escalations through to satisfactory resolution, ensuring appropriate stakeholder engagement throughout.

Continual Service Improvement

Identify opportunities to improve service quality, efficiency, customer experience, and operational effectiveness.
Maintain a service improvement register and track progress against agreed improvement plans.
Work collaboratively with operational and engineering teams to implement service enhancements.
Support initiatives designed to improve SLA achievement and customer outcomes.

Governance & Risk Management

Ensure service delivery activities comply with defined service management processes and governance standards.
Maintain visibility of operational risks and coordinate mitigation activities.
Support audit, compliance, and reporting activities as required.
Ensure service documentation remains accurate, current, and fit for purpose.

Commercial & Contractual Awareness

Maintain an understanding of customer contractual obligations and service commitments.
Support management of contract deliverables and identify potential service-related risks or opportunities.
Assist with service change requests, contract reviews, and onboarding of new service requirements.
Support achievement of customer retention and growth objectives through excellent service delivery.

Qualifications & Experience

Minimum 3 years' experience in Service Delivery, Service Management, Operations Management, or a related role.
Demonstrable experience managing customer-facing service relationships.
Experience working within ITIL-based service management environments.
Strong understanding of SLA, KPI, and service performance management.
Experience managing operational escalations and major incidents.
Excellent communication and stakeholder management skills.
Strong analytical, organisational, and problem-solving abilities.

Desirable Skills

ITIL Foundation certification.
Experience within Managed Services, Telecommunications, Network Operations, or Technology Services.
Experience with service management tools such as Jira, ServiceNow, Halo, or similar platforms.
Experience leading service reviews and presenting performance information to customers.
Understanding of Continual Service Improvement methodologies.

Why Join Us?

Play a key role in delivering exceptional customer outcomes.
Work closely with operational, engineering, and leadership teams.
Influence service quality, customer satisfaction, and operational excellence.
Be part of a culture focused on continual improvement and customer success.

Job Type: Full-time, Permanent
Work Location: Office Based

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

engagement specialist jobs in knockin, shr

Service Delivery Manager

Digital Marketing Specialist

Managing Partner (Performance & Search-Led Portfolio)

Specialist, Project Execution

Teaching Assistant

Science Customer Engagement Manager

Wellbeing & Resilience Coach (Housing)

Human Resources and Payroll Specialist

Site Implanted Technical Service

New Car Sales Executive

Practice Director

Specialist Support Worker

Children’s Team Manager – Family Safeguarding

Health Safety & Environment Manager

Group Performance Marketing Executive

Sales Trainee

Bedding & Feeding Sales Specialist

Senior Youth Support Worker

Hospital Account Manager

E Sports/ICT Teacher

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