Network operations technician Work, Jobs in Knockin, Shr (with Salaries)

IT Helpdesk Technician
Interior Products Group (Morland) —Welshpool
- £35,000 a year
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- Azure
- Customer service
- Windows
- Free parking
Quick apply
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Network Operations Centre (NOC) Director
Specialist Network Operations LLC —Oswestry
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IT Helpdesk Technician

Interior Products Group (Morland)
Welshpool

Quick apply

Job details

Permanent | Full-time
£35,000 a year
12 hours ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

TCP
Azure
Customer service
Windows
DHCP
Continuous improvement
CompTIA Network+
IT support
Computer networking
DNS
Organisational skills
IT
IP networking
TCP/IP
Communication skills
Active Directory
CompTIA A+
Intune
Help desk
VPN

Full job description

Role Overview

We are seeking an experienced and proactive IT Helpdesk Technician to provide first and second-line support across a growing manufacturing and distribution business. The successful candidate will be responsible for supporting users, maintaining IT infrastructure, troubleshooting technical issues, deploying hardware, and assisting with the administration of Microsoft cloud technologies and business applications.

The role requires excellent communication skills, strong technical troubleshooting abilities and a customer-focused approach. The position offers exposure to a wide range of technologies including Microsoft 365, Azure, networking, security, wireless infrastructure, ERP systems and e-Commerce platforms.

Key Responsibilities:

End User Support

Provide 1st and 2nd line IT support to users across multiple sites.
Troubleshoot hardware, software, networking and connectivity issues.
Manage helpdesk tickets and ensure timely resolution of incidents and service requests.
Escalate issues to third-party vendors where appropriate.
Provide remote and onsite support to users.

Microsoft 365 & Cloud Administration

Administer Microsoft Entra ID (Azure AD).
Manage user accounts, passwords, security groups and permissions.
Support Microsoft Intune device management.
Troubleshoot Conditional Access policies and authentication issues.
Assist with Microsoft 365 administration and licensing.

Infrastructure & Networking

Troubleshoot DNS, DHCP, TCP/IP and general network connectivity issues.
Support wired and wireless networks.
Diagnose VPN and site-to-site connectivity problems.
Assist with firewall administration and security configuration.
Maintain infrastructure documentation.

Device Management

Build, configure and deploy Windows laptops and desktop PCs.
Install and configure software and business applications.
Maintain hardware inventory and asset records.
Support printers, scanners and peripheral devices.

Security & Compliance

Support endpoint security solutions.
Assist with device encryption management.
Monitor security alerts and vulnerabilities.
Follow company cybersecurity policies and best practices.

Business Systems Support

Provide user support for:
D365 Finance & Operations
D365 Commerce
BarTender
Docentric
Access HR, Payroll and Learning Management Systems (LMS)

Project Work

Assist with Windows upgrades and device deployments.
Support infrastructure projects.
Contribute to IT continuous improvement initiatives.

Essential Skills & Experience:

Technical Skills

Strong knowledge of:
Microsoft Windows 11
Active Directory
DNS
DHCP
TCP/IP Networking
Microsoft Azure
Microsoft Entra ID
Microsoft Intune
VPN technologies
Wi-Fi and Wireless Networks

Experience

Minimum 3-5 years' experience in an IT Support or Helpdesk role.
Experience deploying and configuring PCs and laptops.
Experience troubleshooting networking and connectivity issues.
Experience supporting Microsoft 365 environments.
Experience supporting multiple business locations.

Soft Skills

Excellent communication skills.
Strong customer service approach.
Methodical troubleshooting abilities.
Ability to prioritise workload and manage multiple tasks.
Ability to work independently with minimal supervision.
Strong documentation and organisational skills.

Infrastructure

WatchGuard Firewalls
MikroTik RouterBoards
Ubiquiti Wireless Equipment
ESET Endpoint Security

Business Applications

D365 Finance & Operations
D365 Commerce
BarTender
Docentric
Access HR, Payroll and LMS Systems

Certifications (Desirable)

Microsoft Fundamentals (MS-900/AZ-900)
CompTIA Network+
CompTIA A+
Microsoft Endpoint Administrator

Salary dependant on experience.

Hours:

8am - 5pm Mon - Thurs

8am - 2.30pm - Friday (from home)

Pay: £35,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

network operations technician jobs in knockin, shr

IT Helpdesk Technician

Network Operations Centre (NOC) Director

Highways Engineers

Mechanical Maintenance Fitter

Senior Building Structures Engineer

Lead Senior Building Structures Engineer

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