Desk analyst Work, Jobs in Knutsford, Chs (with Salaries)

IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Service Desk Analyst - 12mth FTC
B&M Retail —Liverpool
- Full-time
- Software troubleshooting
- IT
- Communication skills
- Free parking
- Employee discount
11d
IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
2d
Apprentice IT Service Desk Analyst 1st Line
Restore PLC —Manchester
- £25,000 a year
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
3d
Compliance Analyst
Open —Manchester
- Full-time
- Hybrid work
- English
- Organisational skills
- AI
Quick apply
1d
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Azure
- Continuous improvement
- Organisational skills
Service Desk Specialist
wavenet —Stretford
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
1st Line Analyst - 12 Month FTC
Pets at Home —Cheadle
- £25,875.00 - £28,374.97 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Microsoft Office
- IT
IT Support Analyst
SFG20 —Manchester
- Full-time
- Remote
- CRM software
- Sales
- Software development
- Employee assistance programme
- Employee discount
2d
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
6d
1st Line Maintenance Analyst
Betfred —Warrington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
IT Service Management Senior Business Analyst
Freshfields —Manchester
- Full-time
- Presentation skills
- IT
- Communication skills
Project Management Officer - Administrator
Softcat —Manchester
- Hybrid work
- Project management
- Organisational skills
- School
- Flexible schedule
16h
Service Centre Team Manager
EXL Service —Manchester
- Full-time
- Management
- Customer service
- Supervising experience
- Employee stock purchase plan

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Service Desk Analyst - 12mth FTC
B&M Retail —Liverpool
Experience providing 1st line technical support to a large user base, ideally within a fast-paced retail environment.
11d

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IT Support Analyst

Specialist Holidays Group
Chester

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Casual dress
Health & wellbeing programme
Financial planning services
Company pension
Canteen
Company events
Employee assistance programme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

ITIL Certification
Azure
Microsoft Outlook
Windows
CompTIA Network+
IT support
SharePoint
IT
Communication skills
Active Directory
CompTIA A+
Intune
Information Technology

Full job description

Who we are looking for:

The IT Support Analyst is responsible for providing first- and second-line technical support to the business, ensuring that end-users are able to work effectively and securely.The role supports day-to-day IT operations, user onboarding/offboarding, hardware and software support, and contributes to ongoing IT improvements and change initiatives.

This position plays a key role in maintaining a reliable, responsive IT service across the organisation.

Key Responsibilities:

End User Support

Provide 1st and 2nd line technical support for desktops, laptops, mobile devices, and peripherals across the business
Diagnose and resolve hardware, software, and connectivity issues efficiently while maintaining a high standard of customer service
Log, prioritise, and manage incidents and service requests via the IT service desk

User & Access Management

Manage user onboarding and offboarding processes
Administer user accounts, permissions, and group memberships across core systems
Ensure access controls and user permissions comply with company security and compliance policies

Hardware & Asset Management

Provision, configure, and deploy laptops, desktops, and mobile devices for new and existing users
Maintain accurate records of IT assets, licences, and equipment allocation
Coordinate hardware repairs, replacements, and warranty returns with suppliers

Systems & Applications Support

Support Microsoft 365 services including Outlook, Teams, SharePoint, and OneDrive
Assist with business applications and liaise with third-party suppliers as required
Support routine system updates, patching, and maintenance activities

IT Operations & Security

Assist with IT projects, system upgrades, and process improvements
Create and maintain user guides, FAQs, and internal IT documentation
Support IT security best practices, device security, and escalation of potential security incidents

Key Performance Indicators:

Incident resolution within SLA, with a strong first-time fix rate
User satisfaction score based on service desk feedback
Accuracy and timeliness of onboarding/offboarding and access changes

Experience:

Essential

Proven experience in an IT support or service desk role
Strong knowledge of Windows operating systems and Microsoft 365
Experience supporting end-user hardware and software in a business environment
Excellent problem-solving and communication skills
Ability to manage multiple requests and prioritise effectively

Desirable

Experience with Active Directory / Entra ID user administration
Familiarity with IT service management tools (e.g. ticketing systems)
Exposure to device management tools (e.g. Intune or similar)
Experience supporting users during IT change or migration activities

The Person

The successful candidate will be able to demonstrate the following attributes:

Customer-focused with a helpful, professional approach
Organised and detail-oriented
Comfortable working independently as well as part of a small IT team
Willing to learn and adapt as systems and business needs evolve

Skills and Knowledge:

Relevant IT certifications (e.g. CompTIA A+, Network+, Microsoft 365 or Azure Fundamentals, ITIL Foundation)
Formal IT qualification such as an HNC/HND or degree in IT, Computing, or a related discipline
Vendor or platform training in areas such as endpoint management, Microsoft 365 administration, or IT service management tools

This is a Full-Time position where you will be required to work 37.5 hours per week, Monday – Friday.

Company Benefits:

In return for your hard work and commitment we will offer:

Core Benefits*

Competitive salary
Company Pension Scheme
30 days holiday including Bank Holidays, rising 1 day per year (up to 33)
Enhanced Pension
Enhanced Maternity & Paternity
Learning & Development Funding
Life Insurance

Additional Benefits*

Health & Wellbeing Hub (including EAP)
Long Service Awards
Staff Travel Discounts
Company social events
Employee Discounts Platform
Eye Care eVouchers
Friendly working atmosphere
On-site parking
Casual dress code

*Benefits may be subject change.

Destination2 Ltd, HolidayGems Ltd, Citalia, Sovereign and American Holidays are part of the Specialist Holidays Group and are the most innovative and progressive Online Tour Operators in the UK selling holidays nationwide to a variety of long and short haul destinations.

Apply by sending a CV and covering letter to [email protected]

Benefits:

Canteen
Casual dress
Company events
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Financial planning services
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Application question(s):

Are you able to reliably commute to Chester for a full-time, Monday-Friday office based role?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

desk analyst jobs in knutsford, chs

IT Support Analyst

Service Desk Analyst - 12mth FTC

IT Support Analyst (On Site)

Apprentice IT Service Desk Analyst 1st Line

Compliance Analyst

IT Service Desk Analyst Apprentice

Service Desk Specialist

1st Line Analyst - 12 Month FTC

IT Support Analyst

Technical Support Supervisor

1st Line Maintenance Analyst

Service Inbound Analyst

IT Service Management Senior Business Analyst

Project Management Officer - Administrator

Service Centre Team Manager

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