Information technology manager Work, Jobs in Knutsford (with Salaries)

IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Travel
11d
Lead Buyer - Information Technology
MBDA —Bolton
- £45,000 - £55,000 a year
- Overtime
- Hybrid work
- Travel
- Communication skills
- Free parking
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
IT Technical Architect - AI and Automation Lead
Amentum —Risley
- Full-time
- Azure
- Project management
- AI
- Employee assistance programme
- Flexible schedule
Head of Technology
Individual Restaurants —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hospitality
- Bar
- Azure
Quick apply
9d
IT Manager
Ummah Welfare Trust —Bolton
- £40,000 - £50,000 a year
- Full-time
- Computer Science
- Salesforce
- English
- Free parking
- Store discount
Quick apply
Senior IT Service Manager
Department for Work and Pensions —Manchester
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Project management
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
8d
Senior Manager, Data Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- Mentoring
- IT
- AI
Senior Manager, AI Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- Azure
- Computer Science
- DevOps
Major Incident Manager Lead
Capgemini —Manchester
- Hybrid work
- AWS
- Communication skills
IT Project Manager
SunbeltRentals —Birchwood
- Hybrid work
- Azure
- PMP
- Salesforce
- Employee assistance programme
Quick apply
12d
Senior Technology Operations Manager
Direction Technology & Digital Solutions Ltd —Manchester Central
- £26,935.25 - £60,983.67 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
4d
IT Business Applications (ERP) Manager
INEOS Group —Runcorn
- Full-time
- Management
- Project management
- IT
Senior IT Project Manager
Government Property Agency —Manchester
- £56,500 - £62,554 a year
- Full-time
- Presentation skills
- Computer networking
- IT
10d
3rd Line/Team Leader - Service Desk
Cirrus Technology Solutions —Ellesmere Port
- £30,000 - £40,000 a year
- 8 hour shift
- Azure
- Management
- English
- Free parking
Quick apply
1d
Incident Manager - Relaunch@Capgemini
Capgemini Sogeti —Manchester
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
5d
Service Design Transition Manager
mydentist —Radcliffe
- Full-time
- Hybrid work
- ERP systems
- Contracts
- Free parking
- Annual leave
Quick apply
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply

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IT Service Delivery Manager

Custodia -
Knutsford

Apply Now

Job details

£40,000 a year

Benefits

Free parking
On-site gym
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

ITIL
IT
Communication skills

Full job description

IT Service Delivery Manager

Reporting to: Ops Manager
Location: Knutsford - Office based

Salary: £40k per annum

Role Summary

The Service Delivery Manager is responsible for overseeing the delivery, performance, and continuous improvement of Custodias internal IT systems, tools, and outsourced technology services. This role ensures that internal technology infrastructure supports operational efficiency, scalability, and compliance across the business. Acting as the primary point of accountability for internal IT service management and vendor oversight, the individual will work closely with department heads, outsourced partners, and executive leadership to ensure technology services meet business needs and compliance requirements.

Key Responsibilities

Internal IT Systems Oversight
- Own the performance and lifecycle management of Custodias internal IT systems, platforms, and productivity tools.
- Ensure systems are reliable, secure, and aligned with business priorities and compliance mandates (e.g., ISO 27001, SOC 2 Type 2).
Outsourced Technology Vendor Management
- Manage relationships with third-party vendors and MSPs responsible for supporting Custodia's internal IT services and infrastructure.
- Oversee and actively manage all aspects of contracts with internal IT outsourcing partners, including negotiation of terms, diligent monitoring of compliance, and proactive resolution of any contractual issues or disputes.
- Ensure service levels are met and support contracts are actively monitored, evaluated, and renewed or adjusted as needed.
- Lead vendor performance reviews and enforce service delivery and escalation protocols.
Service Delivery & Operational Excellence
- Define, implement, and monitor SLAs and KPIs for internal IT services.
- Ensure efficient incident, change, and problem management processes are followed by internal and outsourced teams.
- Act as the escalation point for internal IT issues impacting productivity or business operations.
- Manage an internal ServiceDesk ensuring all tickets are monitored and completed with a Custodia SLA.
- Manage the Onboarding & Offboarding process, make improvements to ensure all new starters have the best possible chance to succeed.
Governance & Compliance
- Maintain alignment with Custodias compliance frameworks (ISO 27001, SOC 2 Type 2) for internal IT systems and tools.
- Ensure proper controls are in place around access management, data handling, and system availability.
- PIM management, ensuring correct permissions are being reviewed and assigned correctly.
Project Management
- Support internal teams implementing new tools, managing the project and ensuring all project go through the correct security measures.
- Work closely with the security and operations team to implement CyberArk, replacing our VDI Infrastructure.
Budgeting and Procurement
- Manage the internal IT operational budget and oversee procurement of IT tools, licenses, and services.
- Evaluate new tools and solutions to support operational goals, ensuring cost-effectiveness and strategic fit.
Continuous Improvement
- Drive continuous improvement initiatives to enhance the efficiency and effectiveness of partner services and user experience.
- Proactively identify and implement opportunities for automation, standardization, and modernization.
- Promote innovation and value addition through process optimization and excellence.
Stakeholder Engagement
- Collaborate closely with department leaders to understand internal technology needs and improve service responsiveness.
- Provide regular reporting to the COO and executive team on internal IT service performance, risks, and improvement plans.

Qualifications & Experience

5+ years of experience in IT service delivery or internal IT operations.
Proven track record in managing IT vendors, systems, and infrastructure in a modern, cloud-centric environment.
Familiarity with ITIL practices, service desk operations, and modern enterprise IT tools.
Strong knowledge of compliance standards such as ISO 27001 and SOC 2 Type 2.
Exceptional communication and stakeholder management skills.
Experience in regulated industries is a plus.

Benefits:

25 days holiday plus Bank Holidays

Free onsite Gym

BUPA healthcare & Dental care

Sick Pay

Pension 4%

Free onsite parking

Apply Now

Refine Your Search

information technology manager jobs in knutsford

IT Service Delivery Manager

Major Incident Management Lead

Senior Manager - IT Shared Service (Major Incident)

Lead Buyer - Information Technology

Service Delivery Manager

IT Technical Architect - AI and Automation Lead

Head of Technology

IT Manager

Senior IT Service Manager

Senior Manager, Data Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation

Senior Manager, AI Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation

Major Incident Manager Lead

IT Project Manager

Senior Technology Operations Manager

IT Business Applications (ERP) Manager

Senior IT Project Manager

3rd Line/Team Leader - Service Desk

Incident Manager - Relaunch@Capgemini

Service Design Transition Manager

Service Desk Manager

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