Could you inspire hope for people who are struggling with their mental health?
Second Step is a leading mental health charity supporting people across Bristol and the Southwest. We provide innovative, trauma-informed support to people experiencing complex needs, including mental health difficulties, homelessness, substance misuse and contact with the criminal justice system. Our services are built around recovery, choice and co-production, putting people at the heart of everything we do.
We are recruiting a Senior Recovery Navigator to join our Access Community Mental Health Team in Swindon to manage Recovery Navigators to enable them to work collaboratively with the client, GP, and other health and care professionals to ensure people with moderate-serious mental health needs are supported to connect to their community, to build resilience and to improve their wellbeing. To hold a caseload of clients, helping them set and achieve personal recovery goals and connect to meaningful support within their community.
As part of the Mental Health and Wellbeing Partnership in Bath and Northeast Somerset, Swindon and Wiltshire (BSW), Second Step delivers community mental health support in collaboration with Alabaré, Missing Link and Nilaari. Together, we’re transforming mental health services by focusing on trauma-informed, person-centered, and culturally inclusive approaches.
About the role
We are committed to working with a recovery-based approach and supporting people to meet their individual needs. Why not join our team to support our clients on their recovery journey. The Senior Recovery Navigator role offers either a traditional or peer-based approach, where individuals with lived experience of mental health can provide powerful, hope-inspiring support as part of their role.
Full details of this exciting opportunity can be found in the role profile.
About you
You will:
- Manage a team of Recovery Navigators, providing 1:1s, supervisions, and developing Personal Development Plans in line with Second Step’s policies and procedures.
- Screen referrals and carry out support conversations (if appropriate) to ascertain the best support route/service for the client; completing relevant paperwork on electronic systems and carrying out follow up calls.
- Attend and contribute in a positive and proactive way to daily handovers and Multi-Disciplinary Discussions, as well as building collaborative relationships with external stakeholders.
- Case manage and co-ordinate support, referring and liaising effectively with all professionals, agencies and other parties involved in a client’s support.
- Supporting Recovery Navigators in the effective management of risk by providing guidance and oversight on escalated concerns, including safeguarding matters and incident management.
- Promote recovery, inclusion, and equity in everything you do.
You’ll need:
- At least two years recent experience of working with people with moderate to severe mental health needs.
- Strong communication and interpersonal skills.
- Effective liaison skills through experience of working in a team and with a range of Mental Health support providers.
- Ability to manage caseloads, work flexibly, and build effective multi-agency partnerships.
- Confidence in IT systems and record-keeping.
- A deep understanding of recovery and trauma-informed practice.
What we offer
- To be part of a friendly team, with direct support from the Locality Team Manager.
- In-depth induction to Second Step and all the relevant training and support you need to do your job well.
- Blended working – a combination of home, office and community-based working
- Monthly one-to-one sessions with your line manager
- Monthly group reflective practice with your wider team
If you are interested in this role but are concerned that you may not have the experience or knowledge please contact us for an informal conversation, we would very much like to hear from you. Please contact: Louise Trueman, Locality Team Manager on 07353 099603 or email [email protected]
About us
We are taking positive action to increase diversity throughout our organisation, and to nurture a culture of inclusion for all our people and the clients that we support.
We welcome applications from everyone who meets the criteria and strongly encourage individuals who identify as being of Black, African, Caribbean or Asian descent to apply as these groups are currently under-represented at Second Step.
To ensure fairness and consistency, all applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s skills and qualities.
Closing date: Sunday 13th September 2026
Interview dates: Thursday 24th September 2026
For more detailed information about these roles and to apply, please see our website www.second-step.co.uk. Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.
