It apprentice Work, Jobs in Laindon, Ess (with Salaries)

Apprentice IT Service Desk Analyst 1st Line
Restore PLC —Rainham
- £25,000 a year
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
1d
IT Infrastructure Apprentice
LSEC —London
- £19,078 - £19,710 a year
- University
- IT
- Annual leave
- Employee assistance programme
13d
IT Apprentice
QA Apprenticeships —Sevenoaks
- £16,000 a year
- Full-time
- Azure
- IT
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Azure
- Employee discount
1h
IT Field Engineer
Excelcare Holdings —Bromley
- £30,000 - £37,500 a year
- Full-time
- Nursing home
- Customer service
- Driving
- Employee discount
- Referral programme
Quick apply

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IT Infrastructure Apprentice
LSEC —London
Access to our on-site gym at Bromley Campus and discount at other local gyms. Discounts in our in-house restaurants and on hair and beauty treatments.
£19,078 - £19,710 a year
13d
Data Centre Infrastructure Apprentice
Mastercard —Dunstable
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected…
1d

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Apprentice IT Service Desk Analyst 1st Line

Restore PLC -
Rainham

Apply Now

Job details

Apprenticeship
£25,000 a year
1 day ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Incident management
BMC Remedy
Customer service
Microsoft Office
Computer networking
SharePoint
ServiceNow
IT
Communication skills
Active Directory

Full job description

About The Role

Role: Apprentice IT Service Desk Analyst 1st Line

Location: Swinton - Manchester (M27 8JU)

Contract Type: Apprenticeship

Hours: 9am - 5pm

Salary: £25,000 per annum

Are you proactive, enjoy solving problems, and want to work in a fast-paced IT environment, we’d love to hear from you!

We are looking for an IT Service Desk Analyst to join our team! If you enjoy helping people and solving IT problems, this could be the perfect role for you.

As an IT Service Desk Analyst, you will be the main contact for all IT-related questions and issues from both internal and external customers. You will provide advice and technical support, troubleshoot problems, and log all customer interactions. You’ll also escalate issues when necessary to make sure everything runs smoothly.

Responsibilities:

Act as the first point of contact for all IT-related queries and issues.
Log and manage IT tickets, keeping customers informed.
Provide IT support for Microsoft-based environments, Office 365, and mobile devices.
Help set up and troubleshoot workstations and network issues.
Manage user accounts and mailboxes in Office 365 and Active Directory.
Support remote users and resolve issues using tools like GoToAssist and Microsoft Teams.
Maintain the asset database and manage SharePoint for staff and customers.
Escalate unresolved issues to the appropriate team

Essential Critera:

Previous Incident Management experience including the management of raised tickets, managing customer expectations, and keeping the customer informed.
Experience of using IT Service Management tools such as ServiceNow, Remedy, ServiceDesk Plus etc.
Experience of using Office 365 within a support environment.
Strong knowledge of Active Directory and Exchange.
Experience with troubleshooting network issues like Wi-Fi disruptions.
Able to follow procedures and create clear, helpful documentation.
Excellent customer service and communication skills.

What We Can Offer You:

Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)
Contributory pension scheme
Share save scheme
Paid volunteer day
Long service recognition
Eyecare voucher
Retail discounts
Family leave
Employee assistance programme

About Us

Restore Commitment to Disability Confidence

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

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it apprentice jobs in laindon, ess

Apprentice IT Service Desk Analyst 1st Line

IT Infrastructure Apprentice

IT Apprentice

1st Line IT Engineer

IT Field Engineer

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