Change manager Work, Jobs in Laleham, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
1d
Programme Manager (Contract)
Linear Executive Search —London
- £800 - £925 a day
- Temporary
- Hybrid work
- Human resources
- Software development
- IT
- Work from home
Quick apply
8d
Operations Manager
Encon Insulation —Feltham
- Full-time
- In-person
- Annual leave
Quick apply
1d
Senior Delivery Manager
Scrumconnect Consulting —Staines-upon-Thames
- Agile
- IT
- Leadership
Change Manager (fixed term contract)
Blick Rothenberg —London
- Full-time
- Project management
- Communication skills
Quick apply
6d
Senior Schools Engagement Manager
WWF —Woking
- £45,167 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Teaching
- Annual leave
7d
Manager, Change Management - London
Gate One —King's Cross
- Hybrid work
- Communication skills
Project and Change Manager
Bupa —London
- From £70,000 a year
- Full-time
- Azure
- Project management
- Agile
- Annual leave
- Work from home
Quick apply
22h
Neighbourhood Team Manager
PA Housing —Walton-on-Thames
- £50,426 - £52,569 a year
- Call to connect
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
3d
HR MANAGER
Qureos Inc —Chertsey
- £38,000 - £68,000 a year
- Full-time
- Microsoft Office
- Human resources
- Business
Team Manager
Via Community Ltd —Hillingdon
- £40,807 - £41,586 a year
- Full-time
- Leadership
- Communication skills
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Climate Change and Sustainability Manager
Thames Water Utilites —Reading
- Up to £90,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- No degree
- Annual leave
Exams Change Manager
British Council —London
- £38,820 - £46,100 a year
- Remote
- English
- Project management
- Computer networking
Programme Manager
The Confederation, Hillingdon CIC —Hillingdon
- £70,000 - £80,000 a year
- Management
- Project management
- No degree
Quick apply
4d
Product Change Manager
British Airways —Heathrow
- Full-time
- Master's degree
- Analysis skills
- Communication skills
4d
Care Home Deputy Manager
Sisters Hospitallers CIO —Addlestone
- £44,000 - £45,750 a year
- Weekend availability
- Management
- Mentoring
- IT
- Free parking
- Employee discount
Quick apply
14d
Change Manager - QSCP
Haleon —London
- Full-time
- Communication skills
Project Manager (South)
ISS Facility Services —Weybridge
- Analysis skills
- Project management
- Agile
Quick apply
11d
Change Manager
FDM Group —London
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Banking
- Annual leave

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
1 day ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

change manager jobs in laleham, sry

Customer Service Manager

Programme Manager (Contract)

Operations Manager

Senior Delivery Manager

Change Manager (fixed term contract)

Senior Schools Engagement Manager

Manager, Change Management - London

Project and Change Manager

Neighbourhood Team Manager

HR MANAGER

Team Manager

Client Engagement Manager

Climate Change and Sustainability Manager

Exams Change Manager

Programme Manager

Product Change Manager

Care Home Deputy Manager

Change Manager - QSCP

Project Manager (South)

Change Manager

I want to receive the latest job alerts for change manager in laleham, sry

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