3rd line network support Work, Jobs in Lamesley, Twr (with Salaries)

2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
Infrastructure and Network Engineer
Waterstons —Durham
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- SQL
- AWS
- Employee assistance programme
- Sick pay
Risk Assessor
Churchill Group —Newcastle upon Tyne
- Computer literacy
- Microsoft Office
- Communication skills
- Health & wellbeing programme
- Employee discount
Test Analyst
Greggs —Newcastle upon Tyne
- £40,000 a year
- Full-time
- Azure
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Cloud Infrastructure Engineer - AWS
Giacom —Prudhoe
- £45,000 - £49,000 a year
- DevOps
- AWS
- Scripting
- Annual leave
Quick apply
Senior Strategic Finance Advisor
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Bar
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
3d
Senior Climate Scientist
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Doctoral degree
- Master's degree
- Presentation skills
8d
Short-term Temporary Team Member
NEXT —North Shields
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
2d
Care Support
Durham County Council —Durham
- £25,583 - £26,824 a year
- Monday to Friday
- Hybrid work
- Annual leave
22h
Social Worker
Durham County Council —Durham
- £35,412 a year
- Full-time
- Hybrid work
- Annual leave
3d

Other jobs to consider

Find your next job by exploring related positions.

2nd Line Support Technician
Vertu Motors —Gateshead
Feedback the solution of escalated calls to the team and management. Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
£29,252 a year
Quick apply
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
Working closely with customers and colleagues to plan changes, manage risk and deliver work that meets our standards first time.
From £40,000 a year
Quick apply

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2nd Line Support Technician

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£29,252 a year

Benefits

Company pension

Qualifications

Organisational skills
IT
Communication skills

Full job description

Vertu Head Office Gateshead

2nd Line Support Technician

Vertu House, Team Valley, Gateshead
Full-Time | Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Salary: £29,252

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

As Vertu continues to grow, we're looking for a talented and customer-focused 2nd Line Support Technician to join our IT Support Team based at Vertu House in Team Valley, Gateshead.

At Vertu, technology plays a vital role in delivering exceptional experiences to both our customers and colleagues. Our IT team's mission is simple:

"To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience."

If you're passionate about technology, enjoy solving problems, and want to develop your career within a supportive and ambitious organisation, we'd love to hear from you.

About the Role

As a 2nd Line Support Technician you will play a critical role in our IT support delivery organisation, providing support across a range of Vertu Motors IT systems and services. You will collaborate closely with the 1st line, field engineers and 3rd line support teams ensuring efficient resolution of end-user help requests and maintaining the performance and integrity of the IT infrastructure.

We expect dedication to the culture of learning and knowledge sharing within the team to facilitate the development of skills and provide opportunities to upskill and cross skill. An important element of the role of 2nd line is to support and help develop the skills of our 1st line support team.

What You'll Bring

We're looking for someone with a positive attitude, strong technical knowledge, and a genuine passion for delivering excellent service.

Key Responsibilities:

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

Requirements:

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Why Join Vertu?

We're proud to invest more in our colleagues' development than any other motor retailer. You'll be joining a business that genuinely supports career progression, continuous learning, and long-term career success.

Alongside a competitive salary, you'll benefit from:

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Ready to Take the Next Step?

If you're looking for a role where you can develop your technical skills, work alongside a supportive team, and build a long-term career with a successful and growing organisation, we'd love to hear from you.

Apply today and discover where a career with Vertu could take you.

#LI-JC1

Quick apply

Refine Your Search

3rd line network support jobs in lamesley, twr

2nd Line Support Technician

3rd Line Network Support Engineer

Infrastructure and Network Engineer

Risk Assessor

Test Analyst

Cloud Infrastructure Engineer - AWS

Senior Strategic Finance Advisor

Senior Climate Scientist

Short-term Temporary Team Member

Care Support

Social Worker

Other jobs to consider

I want to receive the latest job alerts for 3rd line network support in lamesley, twr

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Vertu Head Office Gateshead

2nd Line Support Technician

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

What You'll Bring

Requirements:

Why Join Vertu?

Ready to Take the Next Step?

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