Team leader Work, Jobs in Lanark, Slk (with Salaries)

Customer Feedback Team Leader
RecruitmentiQ —South Lanarkshire
- Microsoft Word
- Microsoft Excel
- Customer service
Restaurant Team Leader
Goulding's Garden Centre —Carluke
- From £14.42 an hour
- Full-time
- Hospitality
- Customer service
- Driving
- Store discount
- Employee discount
Quick apply
Client Services Team Leader (Internal Only)
Fleet Alliance —Glasgow
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Management
- Gym membership
- Flexible schedule
Quick apply
12d
Customer Services Lead Agent (KLM/AF)
Swissport International AG —Edinburgh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
6d
Team Leader - Vaccination Service
NHS Scotland —Lanarkshire
- £52,845 - £61,466 a year
- Call to connect
- Annual leave
- Sick pay
6d
Customer Service Team Leader - Fraud
Huntswood —Glasgow
- From £31,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Management
- Store discount
- Health & wellbeing programme
Quick apply
6d
Team Leader
Home Bargains —Glasgow
- £32,032 a year
- Part-time
- Supervising experience
- Store discount
- Annual leave
Quick apply
1d
Child Maintenance Service - Team Leader (Falkirk)
Department for Work and Pensions —Falkirk
- £32,137 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
12d
Health and Wellbeing Team Leader
The Wheatley Group —Glasgow
- £34,420 - £36,632 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
9d
Team Leader
Barrhead Travel —Livingston
- Full-time
248074-Unit Health Improvement Team Leader - Weight Management
NHS Scotland —Hamilton
- £52,845 - £61,466 a year
- Call to connect
- Master's degree
- Annual leave
- Sick pay
12d
Online Team Leader
Morrisons —Livingston
- Annual leave
- Employee discount
Quick apply
10d
248337-Unit Health Improvement Team Leader-
NHS Scotland —Hamilton
- £52,845 - £61,466 a year
- Master's degree
- Annual leave
- Sick pay
6d
Roller Disco Team Manager
Rollerstop —Glasgow
- £15.50 an hour
- Part-time
- Hospitality
- Management
- Supervising experience
- Free parking
- Store discount
Quick apply
People & Service Team Leader
River Island —Glasgow
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d
Team Manager
Fox's Burton's Companies —Livingston
- Night shift
- Bakery
- Leadership
2d
Quality Team Lead
DFYNE —Uddingston
- Full-time
- Organisational skills
- Leadership
- Communication skills
Team Leader- Glasgow Fort
Barrhead Travel —Glasgow
- Full-time
Payments Verification Lead
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Microsoft Office
5d
Retail Team Manager M&S Food
HM Stanley LTD —Glasgow
- £14.53 an hour
- Part-time
- IT
- Leadership
- Communication skills

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Customer Feedback Team Leader

RecruitmentiQ
South Lanarkshire

Apply Now

Job details

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Analysis skills
Supervising experience
Continuous improvement
Root cause analysis
Leadership

Full job description

RECRUITMENTiQ is working in partnership with a well known manufacturing business, who are looking for a proactive and driven Customer Feedback Team Leader to champion the voice of the customer across our business.

This is a hands-on leadership role where you will oversee the collection, analysis, and response to customer feedback, ensuring insights translate into meaningful improvements across our products, services, and customer experience.

You will lead and develop a dedicated team, drive performance against KPIs, and work closely with cross-functional departments to ensure customer feedback shapes business decisions.

Key Responsibilities

Customer Feedback & Insights

Collect, categorise, and analyse customer feedback to identify trends, pain points, and opportunities

Produce and present regular reports on customer sentiment and satisfaction metrics

Respond to customer feedback where appropriate, ensuring concerns are acknowledged and resolved professionally

Track progress of feedback initiatives and ensure timely resolution of issues

Drive root cause analysis to support continuous improvement and cost control

Collaboration & Communication

Act as a key liaison between customers and internal teams including Sales, Operations, Transport, Quality, and Customer Service

Clearly communicate insights and recommendations to stakeholders

Escalate key risks, trends, and issues to senior leadership

Team Leadership

Lead, coach, and develop the Customer Feedback team

Conduct regular 1-2-1s and performance reviews

Set objectives aligned with business KPIs and monitor progress

Manage team workflow to ensure feedback is handled within SLA targets

Oversee absence management, engagement, and performance

Continuous Improvement

Identify and prioritise improvement opportunities based on customer insights

Recommend and implement strategies to enhance the customer experience

Support business-wide continuous improvement initiatives

Stay up to date with customer feedback tools and best practices

Requirements

About You

Essential:

Proven experience leading or supervising a team

Minimum 2 years’ experience in a customer service, support, or feedback-focused role

Strong analytical and problem-solving skills

Excellent communication and stakeholder management abilities

Highly organised with strong attention to detail

Proficient in Microsoft Office, particularly Excel and Word

Self-motivated with the ability to work both independently and collaboratively

Desirable:

Experience dealing with customers and members of the public

Please apply by sending your up to date CV.

Apply Now

Refine Your Search

team leader jobs in lanark, slk

Customer Feedback Team Leader

Restaurant Team Leader

Client Services Team Leader (Internal Only)

Customer Services Lead Agent (KLM/AF)

Team Leader - Vaccination Service

Customer Service Team Leader - Fraud

Team Leader

Child Maintenance Service - Team Leader (Falkirk)

Health and Wellbeing Team Leader

Team Leader

248074-Unit Health Improvement Team Leader - Weight Management

Online Team Leader

248337-Unit Health Improvement Team Leader-

Roller Disco Team Manager

People & Service Team Leader

Team Manager

Quality Team Lead

Team Leader- Glasgow Fort

Payments Verification Lead

Retail Team Manager M&S Food

I want to receive the latest job alerts for team leader in lanark, slk

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