Job description
Chelsom is a dynamic and market leading designer, manufacturer, and supplier of decorative lighting to the global hospitality sector. With over 75 years’ experience, Chelsom’s reputation stands firm as one of the longest standing and well-established vendors in this specialist field. By having proven relationships for many years with major hotel groups, cruise ship operators, interior designers, architects, shipyards, contractors, and hospitality procurement groups, Chelsom has secured large scale projects with the biggest names in the industry from all around the world. Amongst our clients are Hilton, Disney Cruise Lines, Four Seasons, Mandarin Oriental, Center Parcs and Virgin Voyages.
Chelsom are dedicated to exceptional customer service and project management, which is where this role focuses. Being within the hub of the business you will be continuously interacting with colleagues and customers, making the role fast paced and incredibly rewarding. The role of Sales/Project Coordinator is continually supported by managers and leaders from across the business. Due to the highly collaborative nature of our work this role is office based. Our office is located at the end of the M55 on the outskirts of Blackpool, so easily commutable from Preston, Chorley, Blackburn and Lancaster.
All new employees enjoy a detailed induction programme and will be supported with training and manager guidance whilst their confidence grows. We strongly support promotion from within the company and with a tier structure in place there is plenty of opportunity to develop as an individual. The company focuses on maintaining a positive family business culture whilst still operating a multi-million pound business.
Purpose:
To provide project management, sales, and administrative support to ensure that all customers receive a timely response to all enquiries and orders, in a professional manner and in keeping with the Company’s corporate image.
If you are hard working, a team player and enjoy a fast paced environment then we’d love to hear from you.
Duties & Tasks:
· Prepare quotations for supply to UK and Export delivery points around the world, in an accurate and timely manner to meet the deadline specified by the customer.
· Prepare sales orders in an accurate and timely manner in order to meet the deadline specified by the customer.
· Maintain sales orders to ensure that the products are available to meet the delivery date promised.
· Keep customers advised of progress in supplying their orders and ensure that product is despatched on time or agree new dates where we are unable to meet the required delivery date.
· Keep Consultant’s advised of communication with customers and production.
· Prepare export documentation as required to ensure problem-free delivery to destination.
· Answer the telephone in a professional manner, ensuring that any information given on prices, product availability, despatch date etc., is accurate.
· Requisition replacement stock with Purchasing to cover the requirements of the customer’s order and liaise with production to agree despatch dates.
· Take card payment details from the customer, keep safe whilst in your possession and dispose of appropriately.
· Provide an excellent after-sales service to the customer.
· Provide general administrative support as necessary to assist the Sales Team.
· Arrange and run project meetings, inviting the relevant departments, recording the outcome of the meeting, and driving the necessary actions.
· Ensure all project files are up to date, stored and maintained, digitally.
Essential
· GCSE Maths and English Language at Grade C or above
· An excellent working knowledge of Microsoft Office products, particularly Word, Excel, Outlook, and Teams.
· Highly organised
· Problem solver
Desirable
· Processing of sales orders
· Preparation and quote conversion
· Project Management
· Experience/knowledge of lighting products
· Exporting/Export Documentation
· Experience of contract market and/or manufacturing environment
Benefits
· 25 Days holiday plus all bank holidays – increases to 30 days holiday plus bank holidays with service
· Company Pension Scheme
· Life Assurance Scheme
· Staff Discount on Products
· Health and Well Being Scheme
· Cycle to Work scheme
· Technical & Electronic Scheme
· Full training plan will be provided
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Ability to commute/relocate:
- Blackpool FY4 4QA: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
