Customer success manager Work, Jobs in Lancaster (with Salaries)

Customer Service Coordinator
Chiptech International —Lancaster
- £32,100 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
6d
Business Development Manager
Ascentis —Lancaster
- From £36,849 a year
- Full-time
- Hybrid work
- Sales
- English
- Analysis skills
- Free parking
- Annual leave
Customer Relations Team Manager
Davies —Preston
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
3d
Business Development Manager (BDM) - Blackpool - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Blackpool
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Success & Membership Administration Manager
First Kick Mini Kickers —Walton le Dale
- £25,000 - £32,000 a year
- Full-time
- CRM software
- Computer skills
- In-person
- Free parking
- Flexitime
Quick apply
5d
Sales Executive (Client Relationship Executive) Fixed-term 12 months
Ascentis —Lancaster
- £29,930 a year
- Full-time
- Sales
- English
- Travel
- Free parking
- Annual leave
Showroom Sales Manager
Bathroom Showroom —Morecambe
- Full-time
- Sales
- CAD
- Annual leave
- Employee assistance programme
Business Development Manager (BDM) - Kendal - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Kendal
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Liz Earle - Counter Manager
Boots —Lancaster
- £27,121 - £30,506 a year
- Part-time
- Sales
- Customer service
- IT
- Store discount
- Employee discount
14d
Store Manager
Aldi —Barrow-In-Furness
- £52,910 - £69,000 a year
- Annual leave
South East Asia Sales Manager
JamesFisher —Barrow-In-Furness
- Sales
- English
- Travel
Nordics Sales Manager
JamesFisher —Barrow-In-Furness
- Sales
- English
- Travel
Customer and Trading Manager - Convenience(Windermere)
Sainsbury's —Windermere
- From £32,000 a year
- Management
- Customer service
- Leadership
- Employee discount
Assistant Branch Manager
Travis Perkins —Kirkham
- Full-time
- Customer service
- Negotiation
13h
Branch Manager
Travis Perkins —Kirkham
- Weekend availability
- Customer service
- Training & development
- Communication skills
- Employee discount
13h
Store Manager
Jollyes Pets —Blackpool
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Training & development
- Retail management
Quick apply
Key Holder (16 hours) - Morecambe
Poundstretcher —Morecambe
- Overtime
- Communication skills
4d
European Sales Manager - France
JamesFisher —Barrow-In-Furness
- Business development
- Communication skills
12d
Commercial Manager
AFC Fylde —Tarleton
- Weekend availability
- Business development
- Communication skills
- Negotiation
11d
European Sales Manager - Germany
JamesFisher —Barrow-In-Furness
- Sales
- English
- Travel
14d

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customer success manager jobs near lancaster

Customer Service Coordinator

Chiptech International
Lancaster

Apply Now

Job details

Full-time
£32,100 a year
6 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Enhanced maternity leave

Qualifications

Data quality analysis
Ticket management
Filing
Quality assurance
Data management
Continuous improvement
Organisational skills
Customer support
HubSpot
Communication skills
Internal quality assurance

Full job description

The Role

We are looking for a proactive and detail‑driven Customer Support Coordinator to take ownership of core operational processes that keep our Account Management team running smoothly.

This role is essential to ensuring data quality, operational consistency, and high‑quality customer experience. You will be responsible for maintaining accurate systems, supporting Account Managers, coordinating handovers, and ensuring our internal processes are reliable, auditable, and scalable.

You will be expected to take initiative, identify gaps, improve workflows, and ensure our teams can focus on proactive customer support rather than operating in a reactive manner.

You will work closely with Account Management, Technical Support and Operational teams to strengthen our systems, processes, and customer‑facing documentation.

The hours of work for this position are 37.5 hours per week, working Monday to Friday in our Lancaster office.

Responsibilities

This role involves owning key operational processes, ensuring data quality, and supporting teams with structured, reliable, and consistent coordination. You will help create clarity, improve operational flow, and enable Account Managers to dedicate more time to customer relationships and proactive support.

Operational Ownership & Quality

Maintain and manage HubSpot data quality, including cleansing, audits, and structured checks
Ensure contacts, companies, and assignments are accurate and aligned with AM ownership
Conduct regular internal audits to ensure systems and documentation remain up to date
Maintain customer folders, documentation, and structured filing systems
Support the creation, review, and updating of QMS documents, workflows, and policies

Customer Support & Account Management Coordination

Work closely with Account Managers to ensure smooth, accurate processes
Support AMs in progressing and closing active tickets through coordination and follow‑up
Process Sales‑to‑Support handover documents and ensure all information is complete
Track compliments and complaints, ensuring accurate logging and follow‑up
Provide administrative support to the Account Management team where required

Systems & Data Management

Manage administration on our SmartCare Cloud, Locate and Web portals including user set up, user checks and removal of leavers.
Ensure customers have regular check-ins and system data remains accurate.
Support configuration testing, SCAIP mapping, and technical validation tasks as the role develops
Help maintain consistent, high‑quality data across systems used by Customer Support

Documentation & Continuous Improvement

Create and maintain clear, accessible documentation and workflows
Identify gaps in processes and propose improvements
Support the development of scalable operational frameworks as the business grows
Step in where needed to keep processes moving and unblock team

Experience We’re Looking For

Experience in a coordination, operations, or support‑focused role
Strong organisational skills and ability to manage multiple priorities
Experience maintaining data quality in CRM or operational systems (e.g. HubSpot)
Ability to conduct structured checks, audits, and quality assurance
Clear written and verbal communication
Experience producing documentation, workflows, or process guidance
A proactive approach to problem‑solving and ownership

Accessibility and Inclusion

Chiptech is committed to creating an inclusive environment where everyone can thrive. If you need adjustments at any stage, such as alternative interview formats, extra processing time, written questions in advance, or a quiet space, we are happy to provide.

Benefits and Perks

We want everyone at Chiptech to feel supported, valued, and able to thrive. Our benefits include:

25 days annual leave plus bank holidays and an extra day off for your birthday
Company pension scheme
Additional support for growing families through enhanced maternity and paternity pay
Employee wellbeing support, including access to counselling sessions, a dedicated Wellbeing contact, weekly wellbeing activities such as yoga and walking groups, and campaigns that promote connection, learning and personal wellbeing.
Culture of continuous learning.
Regular team check-ins, weekly staff briefings, and a supportive culture focused on kindness, clarity and collaboration, with opportunities to connect, learn and engage through a range of wellbeing activities and initiatives.
Bike 2 Work Scheme
Discounts in selected local businesses

We review our benefits regularly to ensure they remain fair, supportive, and aligned with our values.

Location: Lancaster | Reporting to: Head of Customer Support Services | Salary: £32,100

Why Chiptech?

Chiptech offers a vibrant and supportive workplace where your contribution truly matters. Our people-first culture means you will be part of a forward-thinking company that values continuous improvement and innovation.

Your insights and ideas will shape our future!

Our core values of Imagination, Teamwork, Integrity, Quality, Commitment and Learning are at the heart of everything we do.

Success at Chiptech is built on the talent and dedication of our entire team. We proudly invest in our employees with comprehensive training and development opportunities.

In addition to a competitive salary, we offer a range of comprehensive benefits, including a generous annual leave package, health and wellbeing programme, pension, and enhanced maternity leave.

Equality and Diversity Statement

Chiptech are committed to equality of opportunity for everyone. We encourage all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Apply Now

Refine Your Search

customer success manager jobs in lancaster

Customer Service Coordinator

Business Development Manager

Customer Relations Team Manager

Business Development Manager (BDM) - Blackpool - Circa 41k Package- 53k OTE Uncapped

Customer Success & Membership Administration Manager

Sales Executive (Client Relationship Executive) Fixed-term 12 months

Showroom Sales Manager

Business Development Manager (BDM) - Kendal - Circa 41k Package - 53k OTE Uncapped

Liz Earle - Counter Manager

Store Manager

South East Asia Sales Manager

Nordics Sales Manager

Customer and Trading Manager - Convenience(Windermere)

Assistant Branch Manager

Branch Manager

Store Manager

Key Holder (16 hours) - Morecambe

European Sales Manager - France

Commercial Manager

European Sales Manager - Germany

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Experience We’re Looking For

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Why Chiptech?

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