Incident lead Work, Jobs in Lancaster (with Salaries)

Incident Lead
Places for People —Preston
- Analysis skills
- IT
- Employee discount
- Flexible schedule
8d
Problem Lead
Places for People —Preston
- Analysis skills
- IT
- Employee discount
- Flexible schedule
8d
Change Lead
Places for People —Preston
- IT
- Employee discount
- Flexible schedule
8d
Head of Park Experience and Leisure Operations
Haven —Grange-over-Sands
- Full-time
- Hospitality
- Continuous improvement
- Leadership
- Employee discount
Quick apply
1d
Service Delivery Lead - Wales - Our Future Health Programme
Xyla Services —Talbot
- £31 - £40 an hour
- Part-time
- Customer service
- BLS Certification
- Travel
Quick apply
12d
SHE Advisor
M Group —Preston
- £40,000 - £45,000 a year
- Overtime
- Contracts
- Annual leave
- Employee assistance programme
Service Support Manager (Lancashire)
Believe Care —Preston
- £34,000 a year
- Weekend availability
- Management
- Organisational skills
- In-person
- Work from home
- Flexible schedule
Quick apply
11d
Community Lead
WeWork —Dalton in Furness
- Full-time
- Hospitality
- Bachelor's degree
- No degree
4d
Health and Safety Lead
Baxi Heating UK Limited —Preston
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Employee discount
- Sick pay
11d
Community Engagement Officer
First Kick Foundation —Preston
- £24,420 - £28,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- School
- Annual leave
- Work from home
Quick apply
1d
Sprint Master & Team Lead
Citrus-Lime —Ulverston
- From £55,000 a year
- Full-time
- APIs
Environmental, Health & Safety (EHS) Manager
Thermo Fisher Scientific —Heysham
- Full-time
- Management
- Project management
- Presentation skills
Security - Security Manager - SE1
Parkdean Resorts —Morecambe
- £33,426 a year
- Customer service
- Team management
- Resort
- Store discount
- Employee assistance programme
Quick apply
5d
Lead Nurse - Virtual Ward/Hospital at Home
Lancashire Teaching Hospitals NHS Foundation Trust —Leyland
- £49,387 - £56,515 a year
- Full-time
- Remote
- Hospital
- Patient care
- Care plans
10d
Environmental Advisor
M Group —Preston
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
EHS Advisor
Flex LTD —Kendal
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
10d
Cleaning Supervisor
OCS Group —Lancaster
- £14.05 an hour
- Weekend availability
- Organisational skills
- Communication skills
Quick apply
Senior Social Worker
Change Grow Live —Preston
- £46,725.36 - £54,663.24 a year
- Remote
- Leadership
- Communication skills
- Employee discount
7d
Technical Lead – Enterprise Data Platforms
RSM UK —Preston
- Full-time
- Hybrid work
- SQL
- APIs
- Python
Senior Administrative Officer - Blackpool
HM Prison & Probation Service —Blackpool
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
11d

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Incident Lead

Places for People -
Preston

Apply Now

Job details

Permanent
8 days ago

Benefits

Free flu jabs
Company pension
Employee discount
Flexible schedule

Qualifications

Incident management
Analysis skills
ITIL
IT

Full job description

Location:

Preston (PR5)
Salary:

Competitive
Employment Type:

Permanent
Hours per Week:

36.25
Grade:

4
Closing Date:

31 July 2026

Reporting Group:

Group Support Services

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

So, what are you waiting for? Join a community that cares about you!

More about your role

As our Incident Lead, you will take ownership of the end-to-end management of IT incidents, ensuring services are restored quickly and disruption to the business is minimised. You'll lead and coordinate Major Incidents, acting as the key escalation point for high-priority issues and driving a consistent, controlled response across IT teams and third-party suppliers.

You'll maintain strong operational control throughout the incident lifecycle, ensuring incidents are logged, prioritised and managed in line with agreed standards and ITIL-aligned processes. You'll also facilitate post-incident reviews, providing insight into root causes, identifying trends, and feeding improvements into Problem Management. Alongside this, you'll deliver clear reporting on incident performance and continuously enhance processes, tooling and governance.

For more information, download a copy of the job description.

Essential criteria

Proven experience in Incident Management, IT Operations or Service Management
Strong working knowledge of ITIL Incident and Major Incident Management practices
Experience leading and coordinating Major Incidents in a live environment
Experience using IT service management (ITSM) tools
Demonstrable ability to manage cross-functional teams and suppliers to restore services against SLAs

More about you

You'll be confident working in high-pressure environments, able to take control of critical incidents and drive them through to resolution with urgency and clarity. You're experienced in coordinating multiple teams and stakeholders, ensuring communication is clear, timely and tailored to your audience.

You'll bring strong analytical and problem-solving skills, with the ability to identify trends and opportunities for improvement. You're committed to governance and continuous improvement, and you take ownership of driving better outcomes across incident processes, performance and service delivery.

At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

Competitive salary with regular annual review
Pension with matched contributions up to 7%
Bonus scheme for colleagues at 2%
35 days holiday (including bank holiday) with option to buy or sell days
Healthcare cashback plan for everyday medical costs - up to £500 savings per year
Access to wellbeing support such as counselling and flu jabs
Private GP and health support services available
Access to a rewards platform with retail and lifestyle discounts
Savings on groceries, travel, shopping and home products
Ongoing training and development opportunities
Access to professional qualifications and career progression
Internal development programmes and learning support
Recognition schemes such as Star Awards and Colleagues Awards
Strong focus on inclusion, wellbeing and colleague engagement
Free membership to Places Gyms

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team [email protected]

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [email protected].

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Apply Now

Refine Your Search

incident lead jobs in lancaster

Incident Lead

Problem Lead

Change Lead

Head of Park Experience and Leisure Operations

Service Delivery Lead - Wales - Our Future Health Programme

SHE Advisor

Service Support Manager (Lancashire)

Community Lead

Health and Safety Lead

Community Engagement Officer

Sprint Master & Team Lead

Environmental, Health & Safety (EHS) Manager

Security - Security Manager - SE1

Lead Nurse - Virtual Ward/Hospital at Home

Environmental Advisor

EHS Advisor

Cleaning Supervisor

Senior Social Worker

Technical Lead – Enterprise Data Platforms

Senior Administrative Officer - Blackpool

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