Support analyst Work, Jobs in Lancaster (with Salaries)

Service Desk Analyst
Lancaster University —Lancaster
- £26,707 - £30,378 a year
- Full-time
- Remote
2d
Laboratory Sampling Section Technician (Trainee Nuclear Material Accountant)
Westinghouse Electric Company —Preston
- Quality control
- Employee assistance programme
- Life insurance
ICT Support Analyst
Lancashire County Council —Preston
- £25,949 - £25,989 a year
- Full-time
- Hybrid work
- Communication skills
3h
Data Scientist / BI Analyst
JamesFisher —Barrow-In-Furness
- Remote
- Analysis skills
- Continuous improvement
Data Analyst
Emcor —Barrow-In-Furness
- Up to £50,000 a year
- Full-time
- Software troubleshooting
- Employee assistance programme
- Referral programme
Quick apply
Market Analyst
Inspired —Kirkham
- Full-time
- Hybrid work
- Writing skills
- Data analysis skills
- Communication skills
- Life insurance
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Travel
- Conflict management
Weekend Customer Service Advisor
Places for People —Preston
- £9,726 a month
- Overtime
- Hybrid work
- Free parking
- Annual leave
13d
PMO Project Controls Analyst - Defence
Mace —Preston
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Annual leave
- Life insurance
Labour Analyst
Fox's Burton's Companies —Blackpool
- Full-time
- Bakery
- Continuous improvement
- Time management
Acoustic Logging Technician - United Utilities
Tetra Tech —Lancaster
- Overtime
- Schematics
- Communication skills
Database Specialist
Sustainable Energy First —Fulwood
- £25,353 a year
- Full-time
- Hybrid work
- Computer literacy
- Continuous improvement
- Data entry
Quick apply
10h
ServiceNow Business Analyst
BAE Systems —Preston
- £40,000 a year
- Product management
- Agile
12d
Trainee Asbestos Consultant / Surveyor - Blackpool
Vadella —Blackpool
- £25,646 - £28,255 a year
- Weekend availability
- Customer service
- Computer skills
- Construction experience
- Annual leave
- Referral programme
Quick apply
Customer Transformation Business Analyst
ENWL —Preston
- £51,752.75 - £54,500.00 a year
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
8d
Data Engineer
Victrex —Thornton Cleveleys
- £34,000 - £49,500 a year
- Azure
- Agile
9d
Qualified Asbestos Surveyor / Asbestos Analyst / Asbestos Consultant
Bradley Environment —Blackpool
- £32,000 - £45,000 a year
- Overtime
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
2d
Associate Data Architect
RSM UK —Preston
- Full-time
- Hybrid work
- Analysis skills
- Analytics
Senior Analyst, EMEA Total Rewards
Westinghouse Electric Company —Preston
- Microsoft Powerpoint
- Project management
- Bachelor's degree
- Employee assistance programme
- Life insurance
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Travel
- Communication skills
- Employee assistance programme

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support analyst jobs near lancaster

Service Desk Analyst

Lancaster University -
Lancaster

Apply Now

Job details

Full-time | Fixed term contract
£26,707 - £30,378 a year
2 days ago

Qualifications

Live chat
Technical troubleshooting
Inbound customer enquiry call handling
Incident management
Incident queue management
Computer hardware
Post-secondary education experience
Customer interaction
Help desk

Full job description

Lancaster University is an established thriving UK university with a world-class reputation for excellence in research, teaching and engagement. Lancaster is consistently ranked in the top universities in all three major UK league tables and continues to build a growing reputation both nationally and internationally. Our Lancaster University values believe in respecting each other by being open and fair and promoting diversity, we build strong communities by working effectively together in a supportive way and we create positive change by being ambitious in our learning, expertise and action.

Join our dynamic frontline IT support team as a Service Desk Analyst, providing exceptional support to students and staff. You’ll be the first point of contact for technical queries, delivering solutions via phone, chat, face-to-face interactions, and our help centre system. This is a full time, fixed term role for 6 months, with some flexibility to work some of your time remotely, but it is primarily a campus-based role.

Responsibilities include troubleshooting IT incidents, managing service requests, and ensuring continuous service improvement with a strong focus on customer service excellence. You will work with a diverse range of customers, technologies and devices, with responsibility for triaging incoming inquiries and work to provide a first-time fix for straightforward incidents and requests, while referring more complex issues to other support teams across the IT Service.

Required experience, skills & abilities:
In depth experience of working with Microsoft applications as well as PC and Mac hardware and software. (Essential)
Experience of providing excellent customer service whilst working in a customer service environment. (Essential)
Logical and systematic problem solving skills. (Essential)
Ability to communicate effectively and appropriately with people at all levels of seniority and technical ability. (Essential)
Ability to work in a team towards clearly defined aims and objectives. (Essential)
Ability to plan ahead, manage tasks, prioritise workloads and meet competing deadlines. (Essential)
Experience of ISS Service Desk systems & processes (Desirable)
Experience of working in an IT or AV service environment. (Desirable)
Experience of working within an academic environment. (Desirable)
Microsoft Office Specialist certification. (Desirable)

For Internal University staff a secondment opportunity maybe considered for this role. Please ensure you have agreement from your current line manager before you apply for the opportunity.

If interested, apply now and submit your CV alongside a coversheet, up to a maximum of three A4 pages.

The University strives to be diverse and inclusive, a place where we can all be ourselves. We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff.

Apply Now

Refine Your Search

support analyst jobs in lancaster

Service Desk Analyst

Laboratory Sampling Section Technician (Trainee Nuclear Material Accountant)

ICT Support Analyst

Data Scientist / BI Analyst

Data Analyst

Market Analyst

IT Support Analyst

Weekend Customer Service Advisor

PMO Project Controls Analyst - Defence

Labour Analyst

Acoustic Logging Technician - United Utilities

Database Specialist

ServiceNow Business Analyst

Trainee Asbestos Consultant / Surveyor - Blackpool

Customer Transformation Business Analyst

Data Engineer

Qualified Asbestos Surveyor / Asbestos Analyst / Asbestos Consultant

Associate Data Architect

Senior Analyst, EMEA Total Rewards

Service Desk Analyst (2nd Line)

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