Salary: Scale 3 £25,242 to £26,703
Location: Durham City
Hours/Contract: 37 hours per week, Monday to Friday (9 to 5) full time, permanent.
Closing Date: 5pm, Friday 31st July 2026
Job Ref: 126/26
- Please note that as a Floating Front Counter Clerk you may be required to provide support to other stations across County Durham and Darlington as part of arrangements to provide resilience and cover during absences or demand’.
**A full UK driving licence is essential due to regular travel between sites at short notice.
The Role
To be responsible for the provision of an effective,
efficient and helpful service to members of the public and visitors attending the Police Office, as well as performing a range of administrative tasks.
What You’ll Do
- To deal with enquiries from members of the public and visitors, both in person and over the telephone.
- To record relevant details from persons reporting accidents, crimes and other incidents in accordance with Force policy, utilising various IT systems as required
- To check the validity of documents presented and produce reports/statements, ensuring statutory requirements are met. Caution/report offenders if required
- To deal with persons answering court and police bail, or reporting to a police station for other purposes, ensuring records are accurately maintained
- To deal with reports of lost and found property, returning property to owners, and providing clerical support for processes associated with Evidence Related Property where required.
What You’ll Bring
- 4 G.C.S.E. levels (Grade 9 to 4/A to C) including English Language or Literature and Maths or an approved equivalent
- At least 3 months’ clerical experience, e.g. photocopying, filing, preparing letters and documents from templates, incoming and outgoing postal duties, updating records and systems is expected
- At least one year’s previous customer service experience is expected
If you hold a higher qualification than those required above or minimum 5 years relevant experience, please evidence this on your application and it will be reviewed by our recruitment team.
For further information, please view the Job Description and Person Specification attached.
How to apply
If you’d like to apply, please forward a copy of the attached Application form, by the closing date.
External Applicants - please use the external application form
Internal applicants - please use the Internal Application form
Please also complete and return the equal opportunity form and return this with your Application form.
We are committed to equal opportunities, we therefore encourage you to complete and return the equality monitoring form. This form is optional, and your responses will be kept confidential and for statistical purposes only.
The above 2 (relevant application + equal opportunity) forms should be returned by email to our Recruitment department – [email protected]
Candidates must have indefinite leave to work and live in the UK and be free from any restriction. Any successful candidate will be asked to provide evidence of this.
Candidates will be contacted via email in relation to the recruitment process and are advised to also check junk and spam folders for email updates.
Further information
Any offer of employment will be subject to appropriate vetting checks which will be maintained/updated throughout the period of service.
Applicants must have been a UK resident for at least three years prior to the date of application.
If applicants have not been a resident in the UK for at least three years and can provide a VERIFIABLE certificate from the police of any country where they have taken temporary residence. The certificate must indicate that they have not been convicted of any offence whilst in that country or involved in any investigation by a Law Enforcement Agency.
Any tattoos deemed to be obscene, or advocates sexual, racial, ethnic, or religious discrimination, by written word or design is prohibited and the presence of such a tattoo would preclude an applicant from passing the recruitment process for employment with the Constabulary.
For any queries, please contact [email protected]
Please return the relevant application form and the equal opportunity form to [email protected]
