implementation specialist Work, Jobs in lanchester, dur (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Senior Change Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- University
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
14d
Head of Business Intelligence
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Microsoft Excel
- Analysis skills
- University
- Annual leave
- Employee assistance programme
2d
Research Systems and Information Officer
Durham University —Durham
- £31,236 - £37,694 a year
- Full-time
- Hybrid work
- University
- Communication skills
- Annual leave
- Employee assistance programme
Lead Technical Specialist x3
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Azure
- AWS
- Presentation skills
- Employee assistance programme
- Employee discount
17h
Bowel Cancer Screening Programme Hub Quality and Training Coordinator
Gateshead Health NHS Foundation Trust —Gateshead
- £32,073 - £39,043 a year
- Full-time
9d
ITSM Problem Manager
NHS Business Services Authority —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Maintenance
- IT
- Communication skills
- Employee discount
- Flexible schedule
4d
Department Coordinator (Fixed Term)
Durham University —Durham
- £27,319 - £30,378 a year
- English
- University
- Organisational skills
- Annual leave
- Employee assistance programme
7d
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
JAG Lead
North Tees and Hartlepool NHS Foundation Trust —Stockton-on-Tees
- £49,387 - £56,515 a year
- Part-time
- Analysis skills
- Patient care
- Organisational skills
2d
Lead Practitioner - Teaching, Learning & Assessment (2025/AG063)
EAST DURHAM COLLEGE —Peterlee
- £42,500 a year
- Presentation skills
- Mentoring
- Teaching
- Free parking
Advanced Wellbeing Instructor
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Cramlington
- £28,392 - £31,157 a year
- Full-time
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- APIs
Senior Engineer (Networks and Connectivity)
North Tyneside Council —North Tyneside
- £44,075 - £48,226 a year
- Full-time
Sage Intacct Implementation Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Sales
- Customer service
- Microsoft Office
Pathology Quality Lead
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £49,387 - £56,515 a year
- Full-time
2d
Applications Scientist/Engineer (m/f/d)
Bruker —Durham
- Word processing
- Data analysis skills
- English
Project Manager Tunnelling Specialist
Joseph Gallagher Limited —Stocksfield
- Contracts
Integration Support Specialist
Bede Gaming —Newcastle upon Tyne
- Hybrid work
- Azure
- JavaScript
- Software development
- Annual leave
- Employee assistance programme
Quick apply
Professional Services Consultant
Sage —Newcastle upon Tyne
- Hybrid work
- Human resources
- Communication skills
- Annual leave

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implementation specialist jobs near lanchester, dur

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

implementation specialist jobs in lanchester, dur

Technical Support Specialist

Senior Change Manager

Head of Business Intelligence

Research Systems and Information Officer

Lead Technical Specialist x3

Bowel Cancer Screening Programme Hub Quality and Training Coordinator

ITSM Problem Manager

Department Coordinator (Fixed Term)

Support Specialist

JAG Lead

Lead Practitioner - Teaching, Learning & Assessment (2025/AG063)

Advanced Wellbeing Instructor

Business Analyst - Newcastle

Senior Engineer (Networks and Connectivity)

Sage Intacct Implementation Specialist

Pathology Quality Lead

Applications Scientist/Engineer (m/f/d)

Project Manager Tunnelling Specialist

Integration Support Specialist

Professional Services Consultant

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