Technical lead Work, Jobs in Landbeach, Cam (with Salaries)

Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
10d
Deputy Chief Information Officer (Digital Services)
East of England Community Health and Care NHS Trust —Saint Ives
- £94,356 - £108,814 a year
- Full-time
- Travel
Project Manager
GBG Group UK —Swaffham Bulbeck
- £50,000 - £70,000 a year
- Full-time
- PMP
- Continuous improvement
- Travel
- Free parking
- Sick pay
Quick apply
5d
Trainee IT Technician
Victoria Forms —Bury St. Edmunds
- £25,000 - £27,000 a year
- Full-time
- English
- Research
- No degree
- Free parking
- Flexitime
Quick apply
Compatibility Scientist
Tristel Solutions Ltd —Snailwell
- £29,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Laboratory experience
- Bereavement leave
- Life insurance
Quick apply
PCB Team Lead
Arm —Cambridge
- £126,200 - £170,800 a year
- Hybrid work
- Continuous improvement
- Team management
- Relocation assistance
Software Development Team Lead
Royal Society of Chemistry —Cambridge
- £63,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- Work from home
Technical Project Manager
lowRISC CIC —Cambridge
- £70,000 - £90,000 a year
- Full-time
- PMP
- University
- Bachelor's degree
4d
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Annual leave
Quality Performance Lead
Hain Celestial UK —Cambridge
- Night shift
- Continuous improvement
- Quality control
- Communication skills
Quick apply
Technical Program Manager
Arm —Cambridge
- £88,100 - £119,300 a year
- Hybrid work
- Computer Science
- Engineering
- Communication skills
IT Service Desk Team Lead
Cambridge Consultants —Cambridge
- Continuous improvement
- Training & development
- Leadership
Senior Customer Complaints & resolution
HWC Logistics —Cambridge
- £27,500 - £30,000 a year
- Full-time
- CRM software
- Management
- Communication skills
- Free parking
- Employee discount
Quick apply
12d
IT & Information Security Management System Coordinator
Cambridge Intelligence —Cambridge
- Hybrid work
- Google Suite
- Organisational skills
- Leadership
- Annual leave
Technical Service Manager
Bango —Cambridge
- English
- AWS
- Continuous improvement
- Employee assistance programme
- Employee discount
Group Supply Chain Solution Architect
Faerch Group —Ely
Quick apply
Project Delivery & Capability Manager
Alzheimer's Research UK —Cambridge
- £50,000 a year
- Continuous improvement
- Team management
- Organisational skills
- Sick pay
Semantic Modelling Specialist
Deanta UK Ltd —Ely
- From £50,000 a year
- Full-time
- ERP systems
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
IT Manager - AI Adoption and Governance
Kier Group —Cambridge
- Full-time
- Hybrid work
- Travel
- AI
11d
Associate Technical Director
Jagex —Cambridge
- Full-time
- Annual leave
- Flexible schedule
11d

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Head of Customer Success

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£85,000 - £90,000 a year
10 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Process improvement
Team management
Churn prevention
B2B
Operational strategy development
HubSpot
SaaS

Full job description

We're looking for someone exceptional to build and lead our entire Customer Success function from the ground up. An opportunity to build something that doesn’t exist yet.

At Cambrionix, we've spent more than 15 years building world-class hardware trusted by some of the biggest technology brands in the world. We have more than 1.8 million ports in operation globally, and our technology powers mission-critical environments across multiple industries. We're internationally recognised for delivering the fastest, most reliable and most intelligent USB solutions on the planet.

Now we're entering our next chapter.

We're evolving from a traditional manufacturing business into a software and SaaS-led organisation, with Cambrionix Connect at the centre of that transformation. Our cloud platform enables customers to remotely manage, monitor and control devices across entire global fleets from a single interface.

And that's where you come in.

Your mission

Working for the Chief Revenue Officer and working closely with Rev Ops, Tech Engineering and Business development, you will build a function that customers genuinely love.

You'll define the strategy, create the playbooks, design the customer journey, identify the key signals that require actioning implement the processes, establish the metrics, and help build a scalable function that supports our transition to a recurring SaaS business.

What you'll be doing

Designing and launching the entire Customer Success function within HubSpot CRM
Creating customer onboarding programmes that drive adoption from day one
Developing customer journey maps across the entire lifecycle
Building scalable processes, playbooks and customer success frameworks
Reducing churn and increasing customer retention
Identifying opportunities for customer growth and expansion through both upsell and cross sell
Building dashboards that provide meaningful insights into customer behaviour
Recruiting, developing and leading a Customer Success team as the function grows
Becoming the voice of the customer across the business

You will have experience building a Customer Success function rather than simply managing an established one. You'll understand that customer success is far more than customer support and will have a genuine passion for creating processes, systems and strategies from the ground up. You'll thrive in an environment where there's a blank sheet of paper rather than an existing playbook and will be equally comfortable developing strategy and delivering operational excellence. You'll be able to move effortlessly between conversations with customers, engineers and senior leaders, translating customer needs into meaningful business and product decisions. You'll also have a strong understanding of key SaaS metrics, including customer adoption, retention, churn, expansion and lifetime value, together with experience working in a B2B SaaS, technology, software or platform-based business. Most importantly, you'll enjoy building scalable solutions and helping organisations navigate periods of growth and transformation.

We'd be especially excited if you have experience with:

Scaling a customer success function during a business transformation
SaaS implementation and onboarding
Subscription and recurring revenue models
Technical products
Enterprise customers
Customer success platforms and automation tools
Building and leading high-performing teams

Why Cambrionix?

Because we're not standing still. We have ambitious plans, significant investment and a product roadmap that's reshaping our future. Please don't apply because you're looking for a comfortable, steady-state management role. Apply if you want to build something remarkable.

If those words resonate with you, we'd love to talk.

Pay: £85,000.00-£90,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Success: 5 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

technical lead jobs in landbeach, cam

Head of Customer Success

Deputy Chief Information Officer (Digital Services)

Project Manager

Trainee IT Technician

Compatibility Scientist

PCB Team Lead

Software Development Team Lead

Technical Project Manager

Service Desk Engineer

Quality Performance Lead

Technical Program Manager

IT Service Desk Team Lead

Senior Customer Complaints & resolution

IT & Information Security Management System Coordinator

Technical Service Manager

Group Supply Chain Solution Architect

Project Delivery & Capability Manager

Semantic Modelling Specialist

IT Manager - AI Adoption and Governance

Associate Technical Director

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