Spa Partnership & Business Development Manager
Location: Tunbridge Wells, Kent
Hours: Full-Time – Monday to Friday, 9am–5pm
Job Type: Permanent
Work Location: In person
Salary: Competitive depending on experience
About Us
Japanese Head Spa Co is a fast-growing international luxury wellness brand specialising in Japanese Head Spa equipment, professional products, and accredited training for salons, spas, and wellness businesses across the UK and globally.
We currently work with major spa and retail partners including the Bannatyne Group, Warner Hotels, Marriott Hotels and Capital Hair & Beauty, with ambitious plans to continue expanding into additional spa groups, retail partnerships, and international markets.
As our company continues to grow, we are looking for a commercially driven and relationship-focused professional to help manage and grow our expanding portfolio of spa and wholesale partnerships.
This role offers strong long-term progression opportunities and the chance to become part of a rapidly expanding international brand within the luxury beauty and wellness industry.
About the Role
This role will focus on managing and growing strategic spa, hotel, and wholesale partnerships across the UK and internationally.
You will act as a key point of contact for major spa groups and retail partners, supporting account growth, promotional planning, retail performance, and long-term relationship management across multiple locations.
Working closely with internal departments and external partners, you will help drive brand expansion, retail growth, and strategic partnership development within a fast-growing luxury wellness brand.
This is a varied and commercially focused role involving:
- Partnership management
- Business development
- Strategic account growth
- Retail planning
- Brand expansion
- Relationship management
- Commercial coordination
Key Responsibilities
- Managing relationships with major spa and wholesale partners including Bannatyne Group, Warner Hotels, Marriott Hotels, and Capital Hair & Beauty
- Acting as a key point of contact for multi-site spa groups and strategic accounts
- Building and maintaining strong long-term relationships with partners through regular communication and ongoing account support
- Supporting spa groups with product launches, promotional campaigns, and marketing activity in collaboration with the marketing department
- Presenting upcoming launches, seasonal collections, and promotional opportunities to partners ahead of launch periods
- Helping spa groups maximise retail opportunities across spa receptions, treatment areas, and retail displays
- Identifying opportunities to grow existing accounts and increase retail performance
- Supporting the expansion of the brand into additional spa chains and international markets
- Identifying and approaching new partnership opportunities within the spa, wellness, hospitality, and beauty sectors
- Supporting negotiations for new partnerships, retail opportunities, and promotional placements
- Ensuring partners have accurate SKU information, pricing structures, product data, and marketing materials for their internal systems
- Coordinating POS materials and retail display support for spa and wholesale partners
- Ensuring partners are correctly representing the brand across their websites and marketing channels
- Supporting seasonal forecasting and forward planning to help avoid stock shortages during high-demand retail periods
- Working closely with warehouse and operations teams to ensure smooth account support and order fulfilment
- Maintaining accurate records of account activity, pricing, contacts, and order history
- Monitoring industry trends, competitor activity, and consumer behaviour to identify commercial opportunities
- Confidently communicating the luxury positioning, brand story, and unique selling points of Japanese Head Spa Co
- Supporting product education and brand training initiatives to help increase retail sales and treatment integration
Ideal Candidate
- Strong communication and relationship management skills
- Commercially minded with confidence identifying growth opportunities
- Excellent organisational and administrative abilities
- Professional and confident communication skills both via email and telephone
- Strong account management and client relationship-building abilities
- Ability to manage multiple accounts and priorities simultaneously
- Confident working with premium brands and professional business partners
- Strong negotiation and relationship-building skills
- Strong attention to detail
- A proactive mindset with a genuine interest in helping grow a fast-moving international brand
- Confident using spreadsheets, internal systems, and professional communication platforms
Desirable Experience
- Experience within the beauty, spa, wellness, hospitality, or luxury retail industries
- Experience in account management, partnerships, business development, or B2B sales
- Experience managing wholesale or retail partnerships
- Experience supporting launches, retail campaigns, or promotional activity
- Experience working with multi-site businesses or national accounts
- Experience delivering product education or brand training would be advantageous
Why Join Us?
- Opportunity to work with leading spa and hotel groups across the UK
- Join a fast-growing international luxury wellness brand
- Strong long-term progression opportunities as the business expands globally
- Varied role with genuine commercial influence and growth potential
- Opportunity to help shape and develop a growing department
- Work within an innovative and fast-moving beauty and wellness sector
Experience Required:
B2B Sales / Account Management: Minimum 2 years preferred
Work Location:
In person – Tunbridge Wells, Kent
Pay: From £30,000.00 per year
Work Location: In person
