Service associate Work, Jobs in Layham, Sfk (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- CRM software
- Customer service
- Microsoft Office
Quick apply
Sales Negotiator
Abbey Sales and Lettings Ltd —Halstead
- £25,000 - £40,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Employee discount
Quick apply
2d
Area Manager, DIP1
Amazon UK Services Ltd. —Ipswich
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Seasonal Sales Associate, PT (8 Hours) - Braintree
Under Armour —Rayne
- £12.75 - £14.03 an hour
- 8 hour shift
- English
- Communication skills
- Employee discount
- Flexible schedule
High Net Worth Residential Fee Earner
Holmes and Hills LLP —Colchester
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Associate Support Manager
Tait —Haverhill
- Full-time
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Pensions Administration Associate
Gallagher Benefit Services —Ipswich
- Full-time
- Remote
- Microsoft Office
- Analysis skills
- Communication skills
1d
Support Manager
Tait —Haverhill
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
Shipping & Receiving Associate I
Tait —Haverhill
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Sales Associate
H.Samuel —Bury St. Edmunds
- £12.71 an hour
- Part-time
- Employee discount
8d
Associate Specialist
Elysium Healthcare —Clacton-on-Sea
- Full-time
- Annual leave
- Employee discount
Quick apply
Franchise - Community Associate
International Workplace Group plc —Ipswich
- Full-time
- English
- Microsoft Office
- In-person
Inside Sales Executive
Treatt —Bury St. Edmunds
- Full-time
- Hybrid work
- Sales
- Communication skills
Retail Sales Associate
Tempur Sealy —Braintree
- Full-time
- Customer service
- English
- Life insurance
Account Executive - Manufacturing Practice
WTW —Ipswich
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Associate - Residential Property
Holmes and Hills LLP —Colchester
- Sales
- Business development
- Supervising experience
- Employee assistance programme
- Life insurance
Team Member
NEXT —Maldon
- £8.28 - £12.71 an hour
- 12 hour shift
- Employee discount
8d
Associate Director
LRG —Colchester
- Call to connect
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Associate Trade Advisor
Uniserve (U K) Ltd —Bury St. Edmunds
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
Quick apply
Sales Associate - Braintree (Part Time - 12 Hours)
Hugo Boss —Braintree
- 12 hour shift
- Hospitality
- Customer service
- Communication skills

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Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

CRM software
Customer service
Microsoft Office
Administrative experience
Organisational skills
Computer skills
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

service associate jobs in layham, sfk

Customer Care Associate

Sales Negotiator

Area Manager, DIP1

Seasonal Sales Associate, PT (8 Hours) - Braintree

High Net Worth Residential Fee Earner

Associate Support Manager

Pensions Administration Associate

Support Manager

Shipping & Receiving Associate I

Sales Associate

Associate Specialist

Franchise - Community Associate

Inside Sales Executive

Retail Sales Associate

Account Executive - Manufacturing Practice

Associate - Residential Property

Team Member

Associate Director

Associate Trade Advisor

Sales Associate - Braintree (Part Time - 12 Hours)

I want to receive the latest job alerts for service associate in layham, sfk

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