The Cakery Leamington Spa makes celebration cakes for every occasion, which delight customers around Warwickshire. We pride ourselves on creating delicious and beautiful cupcakes, celebration cakes and wedding cakes.
The Cakery opened in 2011 and since then it has gone from strength to strength. We now need someone to help us expand and make our 15th year in business the best!
We are looking for someone to help run the business smoothly in our busy Leamington shop, which has just had a glow up!
The role involves talking to customers, taking orders and dealing with customer enquiries face to face on the phone and email. This includes helping to design and quote for the cake.
We’re looking for a likeable, friendly person, who is super organised, loves a system,and has experience in implementing systems to improve businesses and enjoys working in a busy and creative environment.
We need someone to offer our customers excellent customer service making ordering easy with a can do attitude.
Core hours would be Tuesday to Friday 9-3pm ideally with 2 x Saturday 9-5.30 a month and some flexibility to help out in busy periods. A clean driving license would be a plus. The weekday hours could be longer and there is some flexibility on all hours for the right person.
Your responsibilities
- Serving customers in the shop - this would range from serving cupcakes to holding wedding cake tastings and consultations.
- Taking orders on email, face to face and over the phone.
- Quoting for cakes based on the level of effort and time required to create the cake, with the help of the kitchen team and pricing guide.
- Dealing with all email and social media enquires.
- Organising our order systems to make sure all orders are completed and delivered on time.
- Sending out invoices and keeping track of payments.
- Dealing with all sales on our very popular online shop.
- Working closely with wedding venue and planners
- Being available during busy periods to help with deliveries and at events and food festivals.
- Ability to sell and close sales.
- Taking photos of cakes and sharing on social media
- Keep the shop and shop window clean and tidy at all times.
- Be computer literate, be confident on Word, Excel, Google Docs
- We want someone who will be passionate about what we do and show this through everything they do.
About you
- Are you a friendly, personable and confident person?
- Do you enjoy interacting with customers and offering excellent customer service?
- Do you have admin experience?
- Are you super organised? and love a system that works?
- Do you enjoy working in a fast paced, busy environment?
- Are you confident using a computer and (microsoft office or ‘common office applications?)
- Have a very good level of written English for writing clear emails and communication with customers?
- Can you think outside the box, and are you proactive and a good problem solver?
- Do you have an eye for detail and understand the importance of maintaining high standards?
- Are you looking for a role where you can have a real impact on a small, local business with big ambitions?
If you answer yes to these questions, then we’d love to hear from you! Please apply with your up to date CV and a cover letter telling us why you’d like to work with us and why you’d be a good fit for the role.
Please state what hours you would like to work and if you would like full or part time.
You would work closely with the Kitchen team and report to the Kitchen Manager and Managing Director.
Pay: £22,947.00-£29,067.00 per year
Work Location: In person
