Field executive Work, Jobs in Leatherhead, Sry (with Salaries)

Administrator - Program & Project Management
HCLTech —London
- PMP
- Analysis skills
- Communication skills
2d
Marketing Executive, UK & Europe
South Australian Tourism Commission —London
- £42,000 - £47,000 a year
- Full-time
- English
- Project management
- Travel
- Bereavement leave
- Sick pay
Quick apply
Service Promotions Executive
SpaMedica —Epsom
- £37,504 a year
- Full-time
- Paid training
- Employee assistance programme
Quick apply
Project Officer
University College London —London
- £43,981 - £54,019 a year
- Full-time
- Hybrid work
- Databases
- University
- Annual leave
- Work from home
3d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Redhill
- £3,800 a month
- Full-time
Quick apply
Event Executive - 4 Month FTC
Hanson Wade Group —London
- £27,000 a year
- Hybrid work
- Writing skills
- Travel
- Organisational skills
Field Sales Executive
Charity Link —Crawley
- £26,400 - £55,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Inbound Sales Consultant
Bionic Services Ltd —London
- £26,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Education Intern
Huda Beauty —London
- Hybrid work
- Microsoft Powerpoint
- English
- Communication skills
- Employee discount
Quick apply
Head of Customer Success
Commusoft —London
- £74,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Leadership
Account Manager, Consumer & Lifestyle
Finn Partners —London
- From £36,000 a year
- Full-time
- Social media management
- Bachelor's degree
- Mentoring
- Annual leave
Business Development
URBAN LAND INSTITUTE —London
- Hybrid work
- Business development
Quick apply
Fleet Business Unit Executive
Toyota Financial Services, KINTO and KINTO JOIN —Epsom
- £31,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
- Free parking
Quick apply
10d
Resourceful Events and Office Manager - UK (Hybrid)
Laminar Projects —London
- Full-time
- Hybrid work
- Continuous improvement
- Budgeting
- Leadership
Entry Level Account Executive - Horley
Flourish —Horley
- £30,000 - £35,000 a year
- Full-time
Quick apply
Field Sales Executive - Nestlé Grocery - Gatwick
Acosta —Gatwick Airport
- £27,838.14 - £30,621.95 a year
- Full-time
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
Field Activation Executive London & South
Campari Group —London
- Full-time
- Travel
- Marketing
Trainee Sales Executive - BMW
BMW —London
- Monday to Friday
- Organisational skills
7d
Operations and Projects Executive
Le Connoisseur —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- English
- Databases
- Work from home
- Sick pay
Quick apply
Fleet Business Unit Executive (contract)
Toyota Financial Services, KINTO and KINTO JOIN —Epsom
- £31,000 a year
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
- Free parking
Quick apply
10d

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Administrator - Program & Project Management

HCLTech -
London

Apply Now

Job details

2 days ago

Qualifications

ITIL Certification
Resource allocation planning
PMP
Procurement
Mentoring junior staff
IT service management
Ticket management
Microsoft Office Suite
Technical support
Analysis skills
Quality assurance
Supply chain management
Ticket management systems
Project management methodology
Customer support
Customer interaction
Root cause analysis
Communication skills
Internal quality assurance

Full job description

City Of London, England
Job Summary
The Project Executive in Support & Operations plays a critical role in ensuring exceptional customer service and operational efficiency. This position is responsible for independently resolving service tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction while adhering to quality standards and regulatory requirements.
Key Responsibilities
1. Ensure adherence to quality standards, regulatory requirements, and company policies while managing support operations and project execution.
2. Provide effective on-call support for escalated issues, conducting thorough root cause analyses to identify and resolve underlying problems.
3. Manage knowledge base updates and contribute to value-adding activities, including training new team members and coaching analysts to improve team performance.
4. Independently resolve service tickets within the agreed Service Level Agreements (SLA) for ticket volume and response time, ensuring timely resolutions.
5. Foster a positive customer experience by aiming for First Call Resolution and minimizing rejected resolutions or reopened cases, thereby enhancing overall customer satisfaction (CSAT).
6. Strong understanding of project management principles and methodologies in a support context.
7. Proficiency in DMO tools and technologies for effective ticket management and operational support.
8. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
9. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
10. Involve in customer financial deliverables & operational hygiene including onboarding & Offboarding, Life cycle management of Projects/Customer.
11. Enabling Internal and external financial audits conducted on the module including historical cases.
Skill Requirements
1. Strong understanding of project management principles and methodologies in a support context.
2. Proficiency in DMO tools and technologies for effective ticket management and operational support.
3. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
4. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
5. Resource Management System to perform allocation & Delimitation of resources.
6. Recruitment Requisition tools & Process.
7. Proficiency Required in Procurement process such as Lifecycle management of a Project, Customer Onboarding & Offboarding, Billing management Systems & process, Customer service best practices and commitment to exceptional delivery.
8. Basic is needed in MIS reporting, Audit & quality management, Stakeholder & SLA Management.
9. Understand the contracting terminology for Field Services in the IT Infra domain.

Other Requirements
1. Optional But Valuable Certifications: Project Management Professional (Pmp), Itil Foundation, Or Similar.
2. MS Office knowledge
3. Excellent Communication Skill & Analytical skills
4. Understanding of current IT Project Methodologies
5. Supply Chain management function for an IT Infrastructure services Provider Company
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Refine Your Search

field executive jobs in leatherhead, sry

Administrator - Program & Project Management

Marketing Executive, UK & Europe

Service Promotions Executive

Project Officer

JUNIOR SALES CONSULTANT

Event Executive - 4 Month FTC

Field Sales Executive

Inbound Sales Consultant

Education Intern

Head of Customer Success

Account Manager, Consumer & Lifestyle

Business Development

Fleet Business Unit Executive

Resourceful Events and Office Manager - UK (Hybrid)

Entry Level Account Executive - Horley

Field Sales Executive - Nestlé Grocery - Gatwick

Field Activation Executive London & South

Trainee Sales Executive - BMW

Operations and Projects Executive

Fleet Business Unit Executive (contract)

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