Client director Work, Jobs in Ledbury, Hef (with Salaries)

Practice Operations & Patient Experience Manager
Organic Family Chiropractic —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Interim Programme Manager
Sutton Croft —Worcester
- £42,000 a year
- Part-time
- Hybrid work
- Project management
- Travel
- Leadership
- Work from home
Quick apply
6d
Customer Success Manager
Utelize Communications Ltd —Malvern
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Free parking
- Annual leave
Quick apply
13d
Health Insurance Advisor (office based) Full Time
Insured Health —Gloucester
- £30,000 - £100,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
Client Excellence Lead
Griffiths Marshall Business Advisory —Gloucester
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
Project Delivery Lead - NatSec
CloudSecure Ltd —Cheltenham
- £50,000 - £76,000 a year
- Full-time
- Project management
- Organisational skills
- Software development
- Annual leave
Quick apply
3d
Service Delivery Manager
Commercial —Cheltenham
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Director, Operations
Thermo Fisher Scientific —Gloucester
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
6d
Motor Finance Account Manager (Dealers - Birmingham and South West)
Tandem Bank —Worcester
- £47,500 - £55,000 a year
- Monday to Friday
- Remote
- Organisational skills
- Time management
- Annual leave
- Employee discount
Quick apply
Executive Assistant/Admin Support
PoloWorks —Cheltenham
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Training and Human Resources Co-Ordinator
Crowthers Chartered Accountants —Pershore
- £30,000 - £35,000 a year
- Human resources
- In-person
- Teaching
- Annual leave
Quick apply
Domestic Abuse and Sexual Violence (DASV) Lead Advice Worker
Gloucestershire Action for Refugees and Asylum Seekers (GARAS) —Gloucester
- From £35,847 a year
- Part-time
- Hybrid work
- Communication skills
- Flexitime
- Sick pay
Quick apply
5d
Travel Sales Consultant
Trailfinders —Cheltenham
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Business Development Manager (BDM) - Cheltenham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Cheltenham
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Payroll Assistant - Ledbury
Crowthers Chartered Accountants —Ledbury
- £26,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- IT
- In-person
- Life insurance
- Sick pay
Quick apply
Service Delivery Manager - Key Accounts (Internal Only)
HSL Compliance Limited —Ross-on-Wye
- Management
- Analysis skills
- Contracts
- Annual leave
- Sick pay
Quick apply
Head Office Coordinator
Bruton Knowles Limited —Gloucester
- Full-time
- Customer service
- Microsoft Office
- In-person
Human Resources Business Partner
Rubric Law Ltd —Monmouth
- £45,000 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- IT
- Free parking
- Work from home
Quick apply
6d
Domestic Abuse and Sexual Violence (DASV) Lead Advice Worker
GARAS (Gloucestershire Action for Refugees and Asylum Seekers) —Gloucester
- £28,678 - £35,847 a year
5d
Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply

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Practice Operations & Patient Experience Manager

Organic Family Chiropractic
Cheltenham

Quick apply

Job details

Full-time
£30,000 - £38,000 a year
6 days ago

Benefits

Casual dress
Health & wellbeing programme
Company pension
Private medical insurance
Employee discount
Referral programme

Qualifications

Hospitality
Customer service
Financial report writing
Performance management
Supervising experience
Continuous improvement
Human resources
Organisational skills
Front desk
Financial management
Leadership
Communication skills

Full job description

Organic Family Chiropractic | Cheltenham

Full-Time | £30,000–£38,000 + Quarterly Performance Bonus

Are you the person who naturally takes ownership, spots problems before they happen, and loves helping a team perform at their best?

Do you enjoy creating exceptional customer experiences, leading people, improving systems and helping a business grow?

If so, we'd love to hear from you.

ABOUT US

Organic Family Chiropractic is a leading family chiropractic practice, specialising in trauma-informed, nervous system-focused care for babies, children, mothers and families.

Our mission is to help families thrive through exceptional care, education and support.

As we continue to grow, we are looking for an exceptional Practice Operations & Patient Experience Manager to become the operational leader of our practice.

THE ROLE

This is not a traditional reception role.

This is a leadership position for someone who enjoys being at the centre of a busy practice, supporting a team, creating exceptional patient experiences and ensuring that everything runs smoothly behind the scenes.

You will be the primary owner of:

Patient experience and satisfaction
Front desk operations
Team communication and accountability
Practice systems and SOPs
Daily task management and completion
Recruitment and onboarding support
KPI reporting and performance tracking
Team meetings and quarterly planning sessions
Supporting the continued growth of the practice

You will work closely with the Practice Director and leadership team to ensure that both patients and team members have an outstanding experience.

WHAT SUCCESS LOOKS LIKE

Within 12 months:

Patients consistently receive a world-class experience
The diary is running efficiently and proactively managed
Team members feel supported, accountable and engaged
Systems are documented, improved and consistently followed
Practice performance is measured and reported clearly
The practice can operate smoothly without constant owner involvement

WHO WE ARE LOOKING FOR

You may come from healthcare, hospitality, wellness, fitness, customer service, private healthcare, events or operations management.

Most importantly, you are:

A natural leader
Highly organised
Proactive and solutions-focused
Comfortable holding people accountable
Excellent with people and communication
Calm under pressure
Obsessed with delivering exceptional customer experiences
Excited by growth and continuous improvement

EXPERIENCE REQUIRED

Experience managing or leading a team
Strong organisational skills
Excellent customer service experience
Experience improving systems or processes
Confidence using practice management software and technology
Experience in healthcare, hospitality or service industries preferred

WORKING HOURS

40 hours per week.

Typical working pattern includes:

Monday afternoons and evenings
Tuesday daytime
Wednesday daytime and evenings
Thursday daytime
Friday daytime (alternate weeks)
Saturday mornings (2 per month)

Flexibility is required to support team training, quarterly planning sessions and occasional practice events.

WHAT WE OFFER

£30,000–£38,000 salary depending on experience
Quarterly performance bonus
Ongoing leadership development
Supportive and positive team culture
Quarterly team events
Opportunity to play a key leadership role in a growing healthcare business
The chance to make a genuine difference in the lives of local families

APPLICATION PROCESS

To apply, please submit your CV and a cover letter answering the following question:

"Tell us about a system, process or team improvement you introduced that made a measurable difference. What was the problem, what did you change and what was the outcome?"

Shortlisted candidates will complete:

Initial telephone interview
Formal in-person interview
A shadow session within the practice

We are looking for someone who wants to build a long-term career with us and become a key part of our future growth.

Responsibilities

Lead and supervise the practice team, ensuring effective communication and team cohesion.
Oversee daily operational activities, including appointment scheduling, client relations, and compliance with health and safety regulations.
Manage financial aspects of the practice, including budgeting, invoicing, and cost control measures.
Coordinate human resources functions such as recruitment, staff training, performance reviews, and staff development programmes.
Ensure the delivery of exceptional client care whilst maintaining operational efficiency.
Implement policies and procedures to optimise workflow and enhance service quality.
Monitor inventory levels and oversee procurement processes to ensure adequate stock of medical supplies and equipment.
Collaborate with other professionals to support clinical operations and optimise patient outcomes.
Maintain compliance with relevant legislation and industry standards related to veterinary practice management.

Requirements

Proven supervisory experience within a management role, preferably in a veterinary or healthcare setting.
Strong management skills with the ability to lead teams effectively.
Experience in financial management including budgeting, financial reporting, and cost optimisation.
Knowledge of human resources practices such as recruitment, staff development, and performance management.
Veterinary experience is highly desirable to facilitate understanding of clinical workflows and client needs.
Excellent organisational skills with the ability to prioritise tasks efficiently under pressure.
Exceptional communication skills to liaise effectively with staff, clients, and external partners.
A proactive approach with problem-solving capabilities and attention to detail. This position offers an engaging environment for a dedicated professional eager to contribute to the success of our veterinary practice through strategic leadership and operational excellence.

Pay: £30,000.00-£38,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Health & wellbeing programme
Referral programme

Work Location: In person

Quick apply

Refine Your Search

client director jobs in ledbury, hef

Practice Operations & Patient Experience Manager

Interim Programme Manager

Customer Success Manager

Health Insurance Advisor (office based) Full Time

Client Excellence Lead

Project Delivery Lead - NatSec

Service Delivery Manager

Director, Operations

Motor Finance Account Manager (Dealers - Birmingham and South West)

Executive Assistant/Admin Support

Training and Human Resources Co-Ordinator

Domestic Abuse and Sexual Violence (DASV) Lead Advice Worker

Travel Sales Consultant

Business Development Manager (BDM) - Cheltenham - Circa 41k Package- 53k OTE Uncapped

Payroll Assistant - Ledbury

Service Delivery Manager - Key Accounts (Internal Only)

Head Office Coordinator

Human Resources Business Partner

Domestic Abuse and Sexual Violence (DASV) Lead Advice Worker

Client Retention Manager

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