Analyst ii, incident / problem management Work, Jobs in Leeds, Eng (with Salaries)

Analyst II, Incident / Problem Management
FIS Global —York
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
12d
Operations Manager - Hybrid
Core Prescribing Solutions —Bradford
- £55,000 - £60,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
9d
[7102] Control Room Operator
National Highways —Wakefield
- Up to £37,762.50 a year
- Typing
- Communication skills
13d
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
12d
Compliance Business Analyst
Zuno Tech Group —Leeds
- Full-time
- Google Suite
- Administrative experience
- Organisational skills
- Annual leave
Cyber Security Analyst
StepChange —Leeds
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- IT
Quick apply
6d
Primary Care Operations Manager
Core Prescribing Solutions —Bradford
- £55,000 - £60,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
9d
Project Officer
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Analysis skills
- Project management
- Organisational skills
- Annual leave
1d
Systems Support Manager
Suam Technology Services Group Ltd —Leeds
- £48,000 - £64,000 a year
- Full-time
- Computer Science
- Maintenance
- Supervising experience
- Health & wellbeing programme
- Language training provided
Quick apply
1d
Social Worker
Leeds City Council —Leeds
- £38,220 - £40,777 a year
- Weekend availability
- English
- Microsoft Office
- Supervising experience
- Annual leave
Housing Manger
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Temporary
- No degree
- Annual leave
2d
Recovery Operations Manager
Acumen Logistics —Harrogate
- £40,000 - £48,000 a year
- Full-time
- Microsoft Excel
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
Trainee Train Conductor - Leeds
Northern Trains —Leeds
- £27,258 - £34,917 a year
- Overtime
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Project Lead
Leeds City Council —Leeds
- £46,142 - £49,282 a year
- Temporary
- Analysis skills
- Project management
- Organisational skills
- Annual leave
1d
Senior Technician
Mastercard —Harrogate
- Weekend availability
- Customer service
- Bachelor's degree
- No degree
1d
Privacy Manager (Accountability)
Bank of England —Leeds
- £62,480 - £70,920 a year
- Full-time
- Communication skills
- Annual leave
9d
Motor Claims First Response - Customer Advisor
QBE —Leeds
- Full-time
- Remote
- Microsoft Excel
- Management
- Customer service
Senior Analyst, Reconciliations
NewDay —Leeds
- Full-time
Junior Information Security Governance Officer
Link Scheme Ltd —Harrogate
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- SQL
- Financial services
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
IT Desktop Support
Axiom Technologies —Leeds
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule

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Analyst II, Incident / Problem Management

FIS Global -
York

Apply Now

Job details

Full-time
12 days ago

Qualifications

ITIL Certification
Computer Science
Incident management
Analysis skills
Bachelor's degree
ITIL
ServiceNow
IT
Financial services
Problem management
Root cause analysis
Communication skills
Information Technology

Full job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

The Incident & Problem Management Analyst (Level 2) is responsible for supporting the end-to-end lifecycle of incidents and problems across enterprise technology environments. This role focuses on timely service restoration, effective coordination, and contributing to ongoing service improvement.

Operating within a 24/7 production environment, the analyst ensures adherence to service level agreements (SLAs) while collaborating with cross-functional teams to resolve incidents and support root cause analysis activities.

What you will be doing:

Incident Management

Manage and coordinate incidents (including high-priority incidents) to restore service as quickly as possible
Support major incident calls, bridge lines, and coordination activities
Act as a key point of contact during incidents, ensuring clear and timely communication to stakeholders
Monitor incident progress and ensure adherence to SLAs and operational targets
Escalate incidents appropriately based on impact and urgency
Maintain accurate incident records within ITSM tools in line with process requirements

Problem Management

Support root cause analysis (RCA) for recurring or high-impact incidents
Assist in identifying trends and patterns to reduce incident recurrence
Maintain problem records, known errors, and workarounds
Contribute to post-incident reviews and lessons learned sessions
Collaborate with technical teams to track and implement permanent fixes

Process Improvement & Governance

Follow incident and problem management processes aligned to ITIL best practices
Identify opportunities for process improvement and raise recommendations
Contribute to KPI reporting, metrics tracking, and trend analysis
Support audit and compliance activities as required

Stakeholder & Communication Management

Provide regular updates to internal teams and stakeholders during incidents
Work closely with business, technology, and operations teams to ensure resolution
Support communication for incidents, ensuring clarity and appropriate escalation

Team Collaboration:

Work collaboratively within a global incident management function
Share knowledge and contribute to team learning and best practices
Provide guidance and support to junior team members where appropriate
Participate in on-call rotations and shift-based coverage where required

What you bring:

Typically 2–5 years’ experience in incident management, production support, or IT service management
Working knowledge of ITIL Incident and Problem Management processes
Experience handling incidents within complex IT environments
Strong analytical and problem-solving skills
Ability to manage multiple tasks in a fast-paced environment
Good communication skills with the ability to work with technical and non-technical stakeholders
Experience with ITSM tools (e.g., ServiceNow or equivalent)

Desired:

ITIL certification (v3 or v4)
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
Experience in financial services or regulated environments
Experience with automation, monitoring tools, and reporting dashboards

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities – FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Apply Now

Refine Your Search

analyst ii, incident / problem management jobs in leeds, eng

Analyst II, Incident / Problem Management

Operations Manager - Hybrid

[7102] Control Room Operator

Large and Complex Loss Handler

Compliance Business Analyst

Cyber Security Analyst

Primary Care Operations Manager

Project Officer

Systems Support Manager

Social Worker

Housing Manger

Recovery Operations Manager

Trainee Train Conductor - Leeds

Project Lead

Senior Technician

Privacy Manager (Accountability)

Motor Claims First Response - Customer Advisor

Senior Analyst, Reconciliations

Junior Information Security Governance Officer

IT Desktop Support

I want to receive the latest job alerts for analyst ii, incident / problem management in leeds, eng

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