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Call Centre Agent

Fortrea -
Leeds

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Job details

Full-time

Benefits

Company pension
Employee discount

Qualifications

Clinical research
Computer literacy
GCSE
Candidate screening
Microsoft Office Suite
Appointment booking and call handling
Data entry
Communication skills

Full job description

Competitive basic salary + monthly bonus. Office based in Leeds, 25 days holiday (+ public holidays), pension, healthcare insurance, life and accidental death insurance, income protection insurance, employee discounts, and flexible benefits.

What if your telephone skills are what we need to make new medicines safer for patients?

Fortrea's cutting-edge Clinical Research Unit in Leeds is the crown jewel of our global operations. Dedicated to Phase I clinical trials, this 65,000 ft² facility is where life-saving medicines begin their journey .

You’ll be part of a team that asks one crucial question: will this new medicine be safe? Every day, you'll witness groundbreaking research in action. And when a medicine you've worked on is approved, you'll know you've helped change lives across the globe.

We are growing our Call Centre team and now seeking our next Clinical Recruiter.

This is a full-time, permanent job : You will work a 37-hour week, typically from 8am to 4pm, or 9am to 5pm on a rotation basis. Some flexibility to work extended extended hours on two days per week until 8pm, may be required.

ON A NORMAL DAY, YOU WILL…

B uild and maintain Fortrea's Study Participant database for clinical trials. You see how important this is for us: we need the right person, on the right study within the right timeframe - so ability to work towards deadlines whilst balancing quality of work is a must.

What you will not do: Cold calling . You don't have to go out there to find participants: Fortrea has been conducting clinical research studies for more than 30 years, so we have our own pool of interested individuals.

Your main responsibilities will be:
Phone Screening new study participants … and be an active LISTENER : collect participant´s demographic data, completing medical history questionnaires, creating new profiles in the database, accurately entering individual's information in the system.

Assessing Suitability : You’ll assess the suitability of potential volunteers and match them to the right clinical trial based on their medical history and therapeutic indication.

Explaining Studies : Effectively communicate the importance of the clinical trial to participants, ensuring they fully understand all necessary details before making the decision to participate.

Scheduling Appointments : Organise appointments for qualified participants ensuring all logistical arrangements are coordinated efficiently.

WHO YOU ARE

This job relies heavily on your communication and telephone skills:

Previous Call Centre experience is ideal, but we´ll also consider applications from customer service , retail sales , technical support , help desk or similar fields.
Excellent communication skills : You'll be an empathetic listener, able to respond confidently to volunteers' emotions while maintaining professionalism and courtesy.
IT proficiency : Basic knowledge of Microsoft Office (Outlook, Word, Excel).
Education : You should have at least a GCSE-level education.

The nature of the work is fast-paced, and priorities change rapidly, last minute deadlines are not uncommon, so you should be confident adapting to change and prioritising workload.

While experience in clinical trials is a bonus, it’s not a necessity—we provide full training.

This is a fantastic opportunity to be part of a pioneering company and contribute to groundbreaking medical research. Apply now and be part of an extraordinary journey!

Learn more about our EEO & Accommodations request here .

Apply Now

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What if your telephone skills are what we need to make new medicines safer for patients?

ON A NORMAL DAY, YOU WILL…

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