See where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. Every guest interaction is an opportunity to create memorable experiences, build connections, and showcase exceptional hospitality. That world of opportunity extends to our global, diverse family of associates. Like most families, we're a group of unique individuals who bring different strengths, styles, personalities, and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you?
We are looking for a Guest Experience Expert to be the face of our hotel and deliver outstanding service throughout every stage of the guest journey. From arrival to departure, you will create memorable experiences, anticipate guest needs, and ensure every interaction reflects our commitment to exceptional hospitality.
What you'll do
Welcome guests and process check-ins, including confirming reservations, assigning rooms, and issuing room keys- Process guest payments including room charges, cash, debit, credit cards, and other payment methods
- Manage guest check-outs, resolving any late, disputed, or outstanding charges professionally
- Answer and respond to guest calls, messages, requests, questions, and concerns promptly and efficiently
- Coordinate with Housekeeping to ensure rooms are ready and available for arriving guests
- Provide guests with directions, hotel information, and recommendations on local attractions and points of interest
- Communicate parking procedures and arrange assistance from bell or valet services when required
- Run daily operational reports, identify special requests, and ensure reporting accuracy
- Complete cashiering duties, balance cash floats, and prepare end-of-shift reports in accordance with accounting procedures
- Maintain a safe, secure, and welcoming environment for guests and associates
What we're looking for
A passionate hospitality professional with a guest-first approach- A confident communicator with excellent interpersonal skills
- An organised and detail-oriented individual who thrives in a fast-paced environment
- A positive and proactive team player
- Strong problem-solving skills and the ability to remain calm under pressure
- Experience in customer service, hospitality, or front office operations is advantageous
The impact you'll make
As a Guest Experience Expert, you are more than a front desk associate – you are a host, problem solver, and brand ambassador. You take pride in creating seamless arrivals, memorable stays, and smooth departures for every guest. Through genuine interactions, attention to detail, and proactive service, you help create experiences that guests will remember long after they leave. Your commitment to excellence ensures our guests feel welcomed, valued, and cared for throughout their stay.
The Leeds Marriott Hotel compromises immaculately appointed guest rooms and suites, each one overflowing with fantastic perks like comfortable bedding, a flat-screen TV, a spacious work desk, high-speed Wi-Fi and a coffee and tea maker. Those seeking an elevated experience in the city centre can book one of our Executive rooms for complimentary access to our Lounge. Our hotel offers an on-site 24/7 Guest Fitness Centre and a new Italian journey with Gino D’Acampo restaurant and bar. Choose our hotel for your next business occasion or social event to benefit from 17 well-designed, flexible event spaces and knowledgeable planning and catering teams. You'll be thrilled with our central location near the city's most celebrated destinations, including First Direct Arena and the University of Leeds.
Connect your passions with a rewarding opportunity
You’re enthusiastic about service. And with us, you'll get to both refine and showcase your craft of creating connections with guests and your team. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.
This role requires the ability to move and lift up to 25lbs. standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required.
