It service manager leeds Work, Jobs in Leeds, Eng (with Salaries)

IT Service Manager- Leeds
FDM Group —Leeds
- Hybrid work
- Analysis skills
- IT
- Leadership
- Annual leave
5d
Proofreader
Williams Lea —Leeds
- £34,450 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
7d
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
13d
Shift Station Manager
Network Rail —Leeds
- £43,588 - £53,167 a year
- Full-time
- Management
- Annual leave
- Employee discount
1d
Operational Support Grade - HMP Wetherby (Prison Support Role)
Ministry of Justice —Leeds
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
IT Senior Project Manager
Yorkshire Water —Bradford
- Up to £75,000 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
HR Data and Reporting Analyst
The Progeny Group Limited —Leeds
- Hybrid work
- Microsoft Excel
- Analysis skills
- Continuous improvement
Quick apply
Operations Manager
Britsafe Limited —Leeds
- £47,000 a year
- Full-time
- Management
- Customer service
- Driving
Team Leader
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Management
- Customer service
- Analysis skills
- Annual leave
7d
Programme Manager - IT, Data & Digital
Yorkshire Water —Bradford
- Up to £85,000 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Flexible schedule
Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Cluster Operations Manager
Unite Students —Leeds
- Hospitality
- Leadership
- Annual leave
- Employee assistance programme
Workforce Development Officer
Leeds City Council —Leeds
- £38,220 - £40,777 a year
- Part-time
- Hybrid work
- Communication skills
- Annual leave
Team Manager
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Temporary
- Master's degree
- Supervising experience
- Bachelor's degree
- Annual leave
9d
HMP Leeds - Administration Officer
Ministry of Justice —Leeds
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
2d
Team Leader
HM Courts & Tribunal Service —Leeds
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
14d
Customer Experience Assistant
Leeds City College —Leeds
- £25,948 a year
- Hybrid work
- Customer service
- Microsoft Office
- University
- Annual leave
6d
PMO Lead - Technology
Yorkshire Water —Bradford
- £45,373 - £56,716 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- IT
- Annual leave
- Flexible schedule
5d
Trainee Insolvency Administrator,Contentious
Begbies Traynor Group —Leeds
- Full-time
- Customer service
- Accounting
- Communication skills
- Employee discount
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave

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IT Service Manager- Leeds

FDM Group -
Leeds

Apply Now

Job details

Fixed term contract
5 days ago

Benefits

Annual leave
Company pension

Qualifications

Analysis skills
ITIL
ServiceNow
IT
Leadership
Communication skills
PRINCE2 Certification

Full job description

About The Role

FDM is a global business and technology consultancy seeking an IT Service Manager to work for our client within the public sector. This is initially a 5-month contract with the potential to extend and will be a hybrid role that will be based in Leeds.

The IT Service Manager is responsible for ensuring the effective delivery, governance, and continual improvement of IT services across the organisation. The role will lead IT Service Management (ITSM) processes, drive service excellence through the adoption of ITIL best practices, and act as the business owner for the ServiceNow platform.

Working closely with internal technology teams, third-party suppliers, and business stakeholders, the IT Service Manager will ensure high levels of service performance, customer satisfaction, operational stability, and compliance with agreed service levels.

Responsibilities

Own and govern IT Service Management (ITSM) processes aligned to ITIL best practices.
Act as the Service Owner for the ServiceNow platform, driving adoption, optimisation, and continuous improvement.
Lead and manage Incident, Major Incident, Problem, Change, Request, and Service Level Management processes.
Chair Change Advisory Board (CAB) meetings and oversee change governance.
Monitor and report on service performance against SLAs, KPIs, and operational targets.
Drive continual service improvement initiatives through data analysis, customer feedback, and industry best practices.
Manage relationships with internal stakeholders, third-party suppliers, and managed service providers.
Lead service review meetings and provide regular reporting to senior leadership.
Ensure accurate ServiceNow configuration, CMDB governance, and service data quality.
Act as the escalation point for service delivery issues and drive resolution of critical incidents.
Develop and maintain ITSM policies, procedures, and service management standards.
Promote a customer-focused culture and ensure a high level of service satisfaction across the business.

About You

ITIL v4 Foundation certification (essential).
ServiceNow Certified System Administrator (CSA) or ITSM certification (desirable).
ITIL Managing Professional, Agile, Prince2, or equivalent certifications (desirable).
Proven experience in an IT Service Manager, Service Delivery Manager, or similar ITSM leadership role.
Strong hands-on experience with ServiceNow ITSM modules and service management reporting.
Excellent knowledge of ITIL principles and ITSM process governance.
Experience managing Incident, Problem, Change, Request, and Service Level Management processes.
Demonstrated experience driving service improvement and operational excellence initiatives.
Strong stakeholder management skills with the ability to influence at all levels of the organisation.
Experience managing third-party vendors and service providers against contractual SLAs and KPIs.
Strong analytical, problem-solving, and decision-making capabilities.
Excellent communication, presentation, and leadership skills.
Experience working within complex enterprise or multi-site environments.

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

Apply Now

Refine Your Search

it service manager leeds jobs in leeds, eng

IT Service Manager- Leeds

Proofreader

Service Desk Analyst

Shift Station Manager

Operational Support Grade - HMP Wetherby (Prison Support Role)

IT Senior Project Manager

HR Data and Reporting Analyst

Operations Manager

Team Leader

Programme Manager - IT, Data & Digital

Infrastructure Operations Analyst

Cluster Operations Manager

Workforce Development Officer

Team Manager

HMP Leeds - Administration Officer

Team Leader

Customer Experience Assistant

PMO Lead - Technology

Trainee Insolvency Administrator,Contentious

Large and Complex Loss Handler

I want to receive the latest job alerts for it service manager leeds in leeds, eng

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