Title: CFD & Derivatives Operations Specialist
Length: 12 month FTC
Location: Hybrid – 3 days a week in office (Manchester, Leeds or London)
Salary: From: £60,000
Who we are:
interactive investor is an award-winning investment platform that puts its customers in control of their financial future.
We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £80 billion and over 500,000 customers.
For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.
We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.
Purpose of the Role:
We are seeking an experienced CFD & Derivatives Operations Specialist to support the development of operational capability, customer support readiness and subject matter expertise as we expand into CFDs, Futures and Options trading services.
This role will act as the operational SME for leveraged and derivatives products, helping shape operational processes, colleague capability, customer support models and risk awareness across the business. The successful candidate will bring hands-on experience from a direct-to-consumer (D2C) trading environment and play a key role in ensuring operational readiness and ongoing support for these products.
Responsibilities:
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Act as the operational subject matter expert (SME) for CFDs, Futures and Options products.
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Provide guidance and expertise on how leveraged and derivatives products operate across the customer lifecycle.
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Support the design and implementation of operational processes, controls and servicing models for CFD and derivatives trading.
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Operational Readiness & Capability
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Help build internal operational knowledge and capability across Customer Operations and supporting functions.
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Develop and deliver training, coaching and knowledge materials to support colleague readiness.
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Identify operational risks, customer pain points and process gaps associated with derivatives trading activity.
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Support operational incident reviews and provide insight into product-specific root causes and remediation requirements.
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Customer & Trading Support
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Provide expertise on customer behaviours, trading patterns and servicing expectations within a D2C CFD platform environment.
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Support teams in understanding margin requirements, liquidation events, funding impacts, market volatility and trading risks.
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Assist with the handling and escalation of complex customer or operational queries relating to CFDs, Futures and Options.
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Cross-Functional Collaboration
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Work closely with Product, Risk, Compliance, Trading and Operations teams to support platform development and operational effectiveness.
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Contribute to governance discussions relating to operational readiness, customer outcomes and control environments.
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Support the embedding of scalable and sustainable servicing processes as the proposition grows.
Requirements
Essential
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Experience working within a D2C CFD, Futures and Options trading platform environment.
Strong understanding of:
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CFDs
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Futures
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Options
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Margin trading
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Leveraged products
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Associated operational support processes
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Deep understanding of the operational lifecycle of derivatives trades and customer servicing requirements.
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Understanding of customer behaviours, expectations and risks associated with active trading platforms.
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Strong communication skills with the ability to translate technical concepts into operationally practical guidance.
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Experience supporting operational teams, training colleagues or acting as a specialist SME.
Desirable
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Financial services qualifications relevant to derivatives or trading products.
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Experience within a regulated investment platform or brokerage environment.
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Knowledge of operational risk and controls within leveraged trading environments.
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Experience supporting platform launches, migrations or operational change initiatives
Benefits
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Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
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Life Assurance and Group Income Protection
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Private Medical Insurance – Provided by Bupa
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25 Days Annual Leave, plus bank holidays
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Staff Discounts on our investment products
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Personal & Well-being Fund – Supporting your physical and mental wellness
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Retail Discounts – Savings at a wide range of high street and online retailers
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Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle
Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.
interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive
