Resolution expert Work, Jobs in Leeds, Eng (with Salaries)

Customer Experience Advisor
Novuna —Leeds
- £26,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
Front of House
Slazenger Padel Clubs —Leeds
- Part-time
- Front desk
- Communication skills
Quick apply
AO Customer Service Advisor
Insolvency Service —Leeds
- £26,670 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
22h
Customer Specialist
Flint Bishop —Leeds
- Full-time
- Computer skills
- Communication skills
- Time management
- Employee discount
Quick apply
Compliance Manager
1ST LOCATE (UK) LIMITED —Leeds
- £45,000 - £60,000 a year
- Full-time
- Analytics
Quick apply
Employee Relations Advisor
Schneider Electric —Leeds
- Full-time
- Hybrid work
- Human resources
- Annual leave
- Life insurance
Customer Service Advisor
Zuno Tech Group —Leeds
- Full-time
- English
- Communication skills
- Annual leave
Administration Assistant
Flint Bishop —Leeds
- Full-time
- Communication skills
- Employee discount
Quick apply
Specialty - Credit Control Team Leader
Sedgwick —Leeds
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee assistance programme
- Employee discount
Assistant Manager – Operations (Private Office ...
Isio Group —Leeds
- Continuous improvement
12d
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
- CRM software
- Writing skills
- Continuous improvement
Quick apply
Renewables Callout Advisor
Zuno Tech Group —Leeds
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Annual leave
Senior Analyst, Reconciliations
NewDay —Leeds
- Full-time
- Training & development
Senior Technical Support Advisor
Brass Monkey Health —Wetherby
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
Commercial Disputes Associate
Walker Morris LLP —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
12d
First Response Restoration Technician
Trinity Claims —Leeds
- From £25,500 a year
- Computer literacy
- Communication skills
- Annual leave
- Life insurance
Quick apply
Pricing Analyst - 12 month FTC
ENGIE —Leeds
- Hybrid work
- Continuous improvement
- Analytics
Dual Fuel Commercial Metering Engineer
Yü Group —Leeds
- £43,260 a year
- Weekend availability
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
Senior BIM Coordinator - Substations
Balfour Beatty —Leeds
- Hybrid work
- Annual leave
Callout Advisor - Boilers & A/C
Zuno Tech Group —Leeds
- Full-time
- CRM software
- Organisational skills
- Computer skills
- Annual leave

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resolution expert jobs near leeds, eng

Customer Experience Advisor

Novuna -
Leeds

Apply Now

Job details

Full-time
£26,000 a year

Qualifications

Client engagement
Computer literacy
Complaint handling
Computer skills
Customer interaction
Communication skills

Full job description

Hybrid

Leeds

Full Time

Closing on: Aug 12 2026

26,000

Do you thrive supporting and helping others? Fancy joining an award-winning customer-obsessed team? Don't want to work weekends…? No problem!

If your answer is 'yes' to all of these, keep reading.

Who we are.

From interest-free credit to Buy Now, Pay Later, over 3,000 leading retailers trust us to provide fast, flexible and responsible finance solutions for their customers. At Novuna Consumer Finance, we offer finance for lots of life's key purchases, including home furnishings and improvements, special jewellery, leisure services, healthcare, as well as electronics and appliances.

What you'll do.

As a Customer Experience Advisor, you will serve as the primary point of contact for our customers through multiple communication channels, including phone and email. Some of our customers may be experiencing financial difficulty and your role will be to help decide how we can best support them, ensuring they feel satisfied with our service. You will be discussing payment options, agreeing payment plans and providing solutions to help customers get back to financial health.

Our contact centre is open Monday – Friday 8.45am - 5:15pm, and as a full-time Customer Experience Advisor you'll be working 37 hours per week during these timeframes.

You'll also:

Actively listening to customers to understand their needs, answer their questions, and resolve any issues to their satisfaction

Becoming a subject matter expert of our products and services to be able to best support customers, offering guidance and showing understanding

Working collaboratively with the wider team to always ensure fair customer outcomes are met

Dealing with customer complaints and finding resolutions to problems, displaying empathy at all times

What you'll bring.

You are positive and enthusiastic, with a friendly and upbeat demeanour when interacting with our customers. You are comfortable working in a fast-paced environment, with the ability to adapt and adjust your approach to different situations accordingly. You have strong problem-solving skills and can think on your feet when it comes to resolving customer issues and handling difficult situations in a calming nature.

You'll be a great fit if you:

Are computer literate and able to pick up new systems with ease.

Have a customer-centric mindset to deliver exceptional service and create positive experiences for customers

Have excellent interpersonal skills including verbal and written communication .

The ability to handle difficult and challenging situations with empathy and professionalism .

Are a trustworthy team player who is able to build rapport quickly .

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Next steps.

If you are passionate about providing outstanding customer service and believe you have what it takes to excel in this role, start your application today and see what Novuna can offer you.

The application process consists of 3 stages:

Customer-focused questionnaire – designed to help us best understand you and the approach you take when dealing with customers

Recorded video – asking why you want to be a Customer Experience Advisor at Novuna and looking for some great examples of excellent communication, where you have shown empathy, resilience and adaptability in previous roles

Face-to-face interview and written exercise – coming in to meet us is a great way to feel the culture of Novuna and ensure that the role is exactly what you were hoping for, whilst also assessing your written communication and potential to work within our company values of Harmony, Sincerity and Pioneering Spirit!

You will be joining an award-winning team who love to celebrate and promote success. If this sounds like something you'd love to be part of then what are you waiting for?

Interviews will be taking place Tuesday 25 Aug PM - Wednesday 26 Aug AM -Thursday 27 Aug AM - The start date will be Monday 28th September

Being yourself

At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, everything begins and ends with the customer. Our Customer Service & Operations teams are the ones making sure we deliver phenomenal customer experiences. In a diverse business like ours, there are many roles in Customer Service & Operations, with each division having unique customer needs.

We think it's a great place to work,

What do customer experience skills look like?

The skills we look for in our job adverts come to life every day across our Customer Service & Operations teams. From building trust and communicating with empathy to solving problems and taking ownership, our people play a vital role in creating great experiences tailored to our customers needs.

Hear directly from colleagues in roles just like the one you’re applying for in the video.

Ready to apply?

Step 1:

Record a video interview. This allows us to get to know you better and see how you communicate and present yourself. Like the test, take your time to answer clearly and authentically

Step 2:

Complete a Situational Judgement Test. This helps us understand how you might handle real-life work scenarios. Take your time and answer honestly.

Step 3:

Next we will invite you to take part in a recorded video interview. This seems daunting, but don't worry! You'll have three attempts to answer each question.

Step 4:

Finally, we will ask you to come along to an in-person assessment centre and at the end we may offer you the job!

Apply Now

Refine Your Search

resolution expert jobs in leeds, eng

Customer Experience Advisor

Front of House

AO Customer Service Advisor

Customer Specialist

Compliance Manager

Employee Relations Advisor

Customer Service Advisor

Administration Assistant

Specialty - Credit Control Team Leader

Assistant Manager – Operations (Private Office ...

Multichannel Cx Agent

Renewables Callout Advisor

Senior Analyst, Reconciliations

Senior Technical Support Advisor

Commercial Disputes Associate

First Response Restoration Technician

Pricing Analyst - 12 month FTC

Dual Fuel Commercial Metering Engineer

Senior BIM Coordinator - Substations

Callout Advisor - Boilers & A/C

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