Technical application support manager Work, Jobs in Leeds, Eng (with Salaries)

Technical Application Support Manager
StarCompliance —York
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Organisational skills
Quick apply
1d
Technical Services Manager
Equans —Wakefield
- Full-time
- Engineering
- Contracts
- Annual leave
- Employee assistance programme
Group Technical Systems Manager
Greencore Group —Leeds
- Full-time
- Presentation skills
- Continuous improvement
- No degree
- Employee discount
- Life insurance
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
14d
Head of Asset Management
Parklane Group —Leeds
- £60,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Free parking
- Employee discount
Quick apply
4d
CRM Manager
Steer —Leeds
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Project Manager
Sulzer —Leeds
- Full-time
- PMP
- Project management
- Communication skills
- Free parking
- Annual leave
Head of Technical
Opera North —Leeds
- £54,000 a year
- Microsoft Excel
- Management
- CAD
Quick apply
IT Internal Audit Manager
Novuna —Leeds
- Up to £75,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
Senior Service Designer
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Hybrid work
- Agile
- In-person
- Communication skills
- Employee discount
10d
2606 - Claims Manager
NHS Resolution —Leeds
- £49,387 - £56,515 a year
- Communication skills
- Annual leave
- Employee assistance programme
Train Service Controller
Northern Trains —York
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
7d
AI Manager
Lowell Group —Leeds
- Full-time
- Hybrid work
- Bachelor's degree
- Agile
- AI
- Free parking
Back End Specialist Launch Team
Ball Corporation —Wakefield
- £502,500 - £723,600 a year
- Hybrid work
- Data analysis skills
- English
- Computer skills
- Employee assistance programme
Quick apply
Senior Project Manager
Leeds Teaching Hospitals NHS Trust —Leeds
- £57,528 - £64,750 a year
- Full-time
- Management
- Hospital
- Project management
7d
Application Support Team Leader
System C —Leeds
- Full-time
- SQL
- Communication skills
Senior Project Manager
BAM UK & Ireland —Leeds
- Monday to Friday
- Management
- Engineering
- Project management
Correspondence and Engagement Manager
HM Revenue and Customs —Leeds
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
11d
Technical Support Specialist
Diagnostic Healthcare Ltd —Farsley
- From £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
Principles Tester - Rail Signalling
JMD Railtech Ltd —York
- £110,000 - £130,000 a year
- Full-time
- Schematics
- Engineering
- System design
Quick apply

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Technical Application Support Manager

StarCompliance -
York

Quick apply

Job details

Full-time
1 day ago

Qualifications

Incident management
Microsoft SQL Server
Technical support
SQL
Bachelor's degree
SQL Server Management Studio
Organisational skills
Scalability
Customer support
Problem management
Application support
Root cause analysis
SaaS
Communication skills
T-SQL

Full job description

Role

StarCompliance is seeking an experienced and highly motivated Technical/Application support manaer (Associate Director) to lead our UK-based Client Support Services team. This is a key leadership role responsible for delivering exceptional support experiences to our global client base while driving operational excellence, technical leadership, and continuous improvement across our support function.

Reporting directly to the Head of Client Support Services & Environments, you will lead a team of technical support professionals, champion a culture of accountability and development, and serve as a senior escalation point for complex client and platform issues.

The successful candidate will bring a unique combination of strong people leadership, customer focus, and deep technical expertise within SaaS and cloud-based environments. You will be equally comfortable coaching team members, engaging with senior client stakeholders, and leading the investigation and resolution of complex technical challenges. This is an exciting opportunity to play a pivotal role within one of the fastest-growing SaaS companies in compliance technology, helping shape the future of support operations while ensuring our clients receive an exceptional service experience.

Responsibilities

Lead, mentor and develop a high-performing team of technical support professionals.

Drive a culture of accountability, collaboration, continuous improvement and customer excellence.

Act as the senior escalation point for critical client incidents and complex technical issues.

Partner closely with Product, Professional Services, Relationship Management and Sales teams to ensure effective resolution of customer challenges.

Oversee support operations, ensuring service levels, response times and customer satisfaction targets are consistently achieved.

Identify opportunities to improve support processes, tooling, automation and operational efficiency.

Provide leadership during major incidents, coordinating cross-functional teams and stakeholder communications.

Analyze support trends, root causes and service metrics to drive proactive improvements.

Support strategic initiatives relating to platform reliability, scalability and client experience.

Skills and Experience

Proven experience leading and developing technical support, service delivery, operations or customer support teams within a SaaS environment.

Extensive experience of managing teams in fast-paced, high-growth technology organizations.

Strong technical background supporting enterprise web applications and cloud-based platforms, including application hosting and operational support.

Advanced knowledge of Microsoft SQL Server, SSMS and T-SQL.

Strong understanding of incident management, problem management, root cause analysis and service improvement methodologies.

Demonstrated ability to lead complex technical investigations involving multiple stakeholders and systems.

Exceptional communication and stakeholder management skills, with the ability to engage effectively at all levels, from technical specialists to senior client executives.

Proven ability to coach, mentor and develop individuals while building highly engaged and high-performing teams.

Strong organizational and prioritization skills with the ability to manage multiple competing priorities in a dynamic environment.

Minimum Qualifications

Bachelor’s degree or equivalent combination of education and relevant experience.

About StarCompliance

StarCompliance is one of the fastest growing SaaS technology companies in Compliance software. All StarCompliance employees are expected to commit to a high standard of personal integrity and carry out their responsibilities in an ethical manner.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick apply

Refine Your Search

technical application support manager jobs in leeds, eng

Technical Application Support Manager

Technical Services Manager

Group Technical Systems Manager

Large and Complex Loss Handler

Head of Asset Management

CRM Manager

Senior Project Manager

Head of Technical

IT Internal Audit Manager

Senior Service Designer

2606 - Claims Manager

Train Service Controller

AI Manager

Back End Specialist Launch Team

Senior Project Manager

Application Support Team Leader

Senior Project Manager

Correspondence and Engagement Manager

Technical Support Specialist

Principles Tester - Rail Signalling

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