change analyst Work, Jobs in leeds, wyk (with Salaries)

Workforce Optimisation Analyst
Nexus Vehicle Rental —Pudsey
- From £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
- Free parking
- Store discount
Quick apply
8d
Functional Change Analyst
Quorn Foods —Leeds
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
11h
Technology Support Analyst
Lloyds Wealth —Leeds
- £26,613 - £29,275 a year
- Full-time
- Microsoft Access
- Windows
- Microsoft Office
- Annual leave
- Work from home
19h
Change & Transformation Graduate Programme
FDM Group —Leeds
- Project management
- Communication skills
System Analyst
ZIGUP —Huddersfield
- £35,000 - £42,000 a year
- Hybrid work
- Agile
- Communication skills
- Annual leave
- Employee discount
Quick apply
Performance Reporting Analyst
Ministry of Justice —Leeds
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
7d
Business Analyst
Raising Solutions limited —Leeds
- £27,600.70 - £50,000.00 a year
- Full-time
- Oracle
- Sales
- Merchandising
Quick apply
7d
Safer Gambling Analyst
LeoVegas UK —Leeds
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
Data Analyst
Pharmacy2U —Leeds
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
- SQL
- Annual leave
- Employee assistance programme
Quick apply
Loss Prevention Data Analyst
NEXT —Pontefract
- £19.49 an hour
- Full-time
- Google Suite
- Analysis skills
- Computer skills
- Free parking
- Employee discount
1d
Junior Business Systems Analyst
System C —Leeds
- Full-time
- Computer Science
- Salesforce
- Microsoft Office
14d
Financial Crime Data Services Analyst
Yorkshire Building Society —Bradford
- £40,000 - £47,000 a year
- Hybrid work
- Data analysis skills
- SQL
- Financial services
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
12d
Technology Business Analyst
PEXA Group —Leeds
- £32,000 - £37,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
1d
Senior Business Analyst - Hybrid/Flexible/Leeds
Answer Digital —Leeds
- Hybrid work
- Analysis skills
- Software development
- IT
- Free parking
Analyst, Technical Operations
TransUnion —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Authorisations Analyst in Authorisations Operations Team - ARTIS
Bank of England —Leeds
- £37,520 - £41,700 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Annual leave
Senior Funding Analyst (LLE) (Fixed term to 29/09/28)
Leeds Beckett University —Leeds
- £44,746 - £50,253 a year
- Hybrid work
- Analysis skills
- University
- Communication skills
Business Intelligence Analyst
Barnsley Metropolitan Borough Council —Barnsley
- £35,412 - £38,220 a year
- Full-time
- Communication skills
- Employee discount
5d
Associate SOC Analyst
Claranet —Leeds
- Full-time
- No experience needed
- Windows
- Mentoring
14d

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Workforce Optimisation Analyst

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
From £30,000 a year
8 days ago

Benefits

Free parking
Store discount
Cycle to work scheme
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Erlang
Analysis skills
Organisational skills
AI
Communication skills

Full job description

At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK’s leader in tech-enabled business mobility, we go the extra mile to deliver cutting-edge solutions that drive real impact. We’re looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results – because at Nexus, we lead by example, push boundaries, and succeed together.

Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category.

At Nexus, we’re always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop.

This attitude drives everything we do – for our customers, our people and our suppliers – and is grounded in the synergy of four core values.

Never stop evolving
Never stop anticipating
Never stop committing
Never stop collaborating

About the role

We are looking for a proactive and analytical Workforce Optimisation Analyst to join our Contact Centre Planning team. In this role, you will be responsible for managing real-time performance across multiple contact channels, ensuring operational eﬃciency and service levels are consistently achieved.

Reporting to the Forecasting & Planning Manager, you will monitor live performance, manage agent schedules, and provide meaningful MI reporting and insight analysis to support operational decision-making. You will play a key role in balancing resource allocation, shrinkage management, and customer demand across the operation.

What you'll do

Monitor real-time queues, volumes, and performance across all contact
channels, making tactical decisions to maximise SLA achievement
Manage and maintain agent schedules, ensuring all planned shrinkage is accurately recorded and optimised
Adjust breaks, oﬄine activities, and other shrinkage around workload and customer demand patterns
Ensure compliance with internal adherence policies
Support the production and maintenance of MI reporting, contributing to analysis in line with business and Planning Manager requirements
Identify trends, risks, and performance opportunities through data analysis
Support Team Leaders with schedule amendments, skill changes, and operational requests
Take ownership of the Resource Planning inbox and Slack channels, ensuring all queries are responded to within agreed SLAs
Collaborate with operational teams to support continuous improvement initiatives and operational efficiency

About you

You are highly organised, detail-oriented, and thrive in a fast-paced operational environment. You are confident communicating with stakeholders at all levels and can balance analytical thinking with strong interpersonal skills.

You will demonstrate:

A self-motivated and results-driven approach
Strong organisational skills with exceptional attention to detail
Excellent analytical and numerical capability
A confident, approachable, and collaborative attitude
The ability to multitask and prioritise effectively under pressure
Strong emotional intelligence and awareness of operational team pressures
and challenges
A team-focused approach with strong relationship-building skills

Desirable Experience

Experience using Workforce Management (WFM) platforms.
Experience within an omni-channel contact centre environment
Awareness of resource planning methodologies, including Erlang calculations
Awareness and practical understanding of AI tools and emerging technologies within customer operations

Essential Experience

Intermediate Excel skills, including formulas and awareness of macros
Strong analytical and reporting capability
Excellent communication and stakeholder management skills
Emotional intelligence and the ability to work effectively in a fast-paced operational environment

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Pay: From £30,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free parking
Life insurance
On-site parking
Private medical insurance
Store discount

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

change analyst jobs in leeds, wyk

Workforce Optimisation Analyst

Functional Change Analyst

Technology Support Analyst

Change & Transformation Graduate Programme

System Analyst

Performance Reporting Analyst

Business Analyst

Safer Gambling Analyst

Data Analyst

Loss Prevention Data Analyst

Junior Business Systems Analyst

Financial Crime Data Services Analyst

Technology Analyst - PMO (UK Remote)

Technology Business Analyst

Senior Business Analyst - Hybrid/Flexible/Leeds

Analyst, Technical Operations

Authorisations Analyst in Authorisations Operations Team - ARTIS

Senior Funding Analyst (LLE) (Fixed term to 29/09/28)

Business Intelligence Analyst

Associate SOC Analyst

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