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Service Centre General Manager
Location: Leeds
Salary: Up to £80,000 + bonus + car allowance + excellent benefits
Hours: 40 hours per week
Team Size: Approx. 160 colleagues
We’re looking for an inspiring and people‑focused Service Centre General Manager to lead our Leeds operation, a fast‑paced, highly regulated healthcare distribution site delivering twice‑daily service to our customers.
This is a role for a leader who believes in trust, empowerment, team development and creating a culture where people feel safe to innovate and try new things. You will shape the future of the Service Centre by building capability, developing your leadership team, and ensuring succession planning is firmly embedded.
The Opportunity
As the General Manager, you will own the smooth, safe, and compliant running of the Leeds Service Centre. Through your leadership team, you will guide approximately 160 colleagues, driving exceptional service performance while nurturing a culture that values learning, inclusivity, and continuous improvement.
You’ll act as the designated Responsible Person for the site and ensure that all operations meet GDP, MHRA, Home Office and other regulatory standards.
Key Responsibilities
Leadership & Culture
Provide strong, visible, people‑centric leadership across the site.
Build a culture rooted in trust, collaboration, and empowerment.
Develop capability across all levels, driving succession planning and long‑term talent growth.
Champion engagement, DE&I, and open communication that enables every colleague to feel valued and included.
Encourage learning, experimenting, and trying new approaches in a safe, supported way.
Operational Excellence
Ensure the safe, legal, and compliant operation of the Service Centre, leading with a “Target Zero” mindset.
Oversee daily operations to deliver high-quality, on-time healthcare product distribution.
Monitor KPIs across service, EHS, compliance, productivity, and cost, taking action to reverse underperformance.
Drive Continuous Improvement across the site to enhance efficiency and service levels.
Ensure optimal headcount planning across all departments.
Regulatory & Compliance
Act as the designated Responsible Person for Good Distribution Practice (full training provided).
Maintain compliance with GDP, MHRA, Home Office, ICO and other regulatory bodies.
Uphold and advance ESG and safety culture initiatives.
Serve as site contact for regulatory authorities.
Collaboration & Customer Focus
Build strong relationships with sales, commercial, customer service and other internal teams.
Support customer visits, using data‑driven insight to prioritise site activity and service improvements.
Own the resolution of all Service Centre‑related customer complaints.
Contribute to commercial development and future growth planning.
Inventory, Data & Systems
Maintain high levels of inventory accuracy and stock integrity.
Work closely with purchasing and commercial teams to ensure effective flow of inventory.
Use Excel confidently to analyse performance and support decision-making.
Utilise the Manhattan Warehouse Management System, to maintain operational control.
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About You
You will thrive in this role if you are:
A natural leader who builds trust and brings out the best in others.
Passionate about coaching, developing talent and nurturing future leaders.
Someone who drives a positive workplace culture where people are empowered.
Experienced in managing large teams in a fast-paced, customer‑focused environment.
Confident with Excel and familiar with Manhattan WMS (or keen to learn).
Strong in communication, commercially aware, and solutions‑driven.
Comfortable balancing operational accountability with strategic thinking.
Experienced in operational compliance (GDP/MHRA/Home Office standards).
What’s in It for You?
Salary up to £80,000
Bonus scheme
Car allowance
Generous pension contributions
Private healthcare
25 days holiday (increasing with service)
Opportunity to influence culture, lead change, and make a real difference
A role with autonomy, trust, and the space to shape the site’s future
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies: Alliance Healthcare Management Services Limited
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
