head of data Work, Jobs in leeds, wyk (with Salaries)

Head of Customer
M Group —Birstall
- £55,000 - £65,000 a year
- Analysis skills
- Contracts
- IT
- Annual leave
- Employee assistance programme
12d
Interim Head of Product
StepChange Debt Charity —Leeds
- £100,000 a year
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
Head of Customer Care
247 Home Furnishings —Huddersfield
- £65,000 - £75,000 a year
- Microsoft Excel
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Head of Colleague Success - 9-12 Month Fixed Term Contract
HSBC Global Services Limited —Leeds
- Full-time
- Customer service
- Leadership
- Communication skills
6d
Head of Finance
Aspire Property Group —Leeds
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- In-person
- Free parking
- Store discount
Quick apply
Head of Department - Travel, Food and Drink
Leeds City College —Leeds
- £54,273 a year
- Hybrid work
- Hospitality
- Education
- Restaurant
- Annual leave
12d
Education Centre Manager
Explore Learning —Leeds
- £31,250 - £33,750 a year
- Full-time
- English
- In-person
- Leadership
- Employee discount
- Referral programme
Customer Loyalty Manager
Card Factory —Wakefield
- £46,000 - £50,000 a year
- Hybrid work
- Management
- Team management
- Leadership
Deputy Head of Healthcare
PPG Health In Justice —Wakefield
- Up to £56,000 a year
- Employee discount
8h
Head of Estates
Orchard Healthcare Group —Harrogate
- From £60,000 a year
- Full-time
- Leadership
Quick apply
Delivery Manager
Leeds Teaching Hospitals NHS Trust —Leeds
- £57,528 - £64,750 a year
- Full-time
- Communication skills
- Teaching
Head of Commissioning Operations
Orchard Healthcare Group —Harrogate
- Full-time
- Travel
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Head of Dialer & Contact Strategy (Connex One & Athena AI)
Spark Energy UK Ltd —Brighouse
- £55,000 - £70,000 a year
- Full-time
- Management
- English
- Analysis skills
Quick apply
8d
Head of Energy Services
Smarta Energy —Garforth
- £72,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Group Financial Controller
Lane7 - Head Office Support —Leeds
- £100,000 a year
- Full-time
- Travel
- Leadership
- Referral programme
Quick apply
Head of Operations (Bradford & Glasgow)
NewPrinces Group —Bradford
- Leadership
- Annual leave
- Work from home
Learning Partner
Portakabin —York
- Up to £63,000 a year
- Call to connect
- Hybrid work
- Project management
- Annual leave
- Employee discount
Quick apply
12d
Assistant Head of Year
Star Academies —Bradford
- £23,663.85 - £24,826.57 a year
- Call to connect
- Organisational skills
- School
6d
Head of Commissioning Operations
Orchard Care Homes —Harrogate
- Full-time
- Travel
- Leadership
- Employee assistance programme
- Referral programme
Head of Inclusive Learning (High Needs)
Luminate Education Group / Business Support —Leeds
- £49,680 - £54,273 a year
- Hybrid work
- Education
- Leadership
- Annual leave
2d

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Head of Customer

M Group -
Birstall

Apply Now

Job details

£55,000 - £65,000 a year
12 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Car scheme

Qualifications

Analysis skills
Contracts
IT
Communication skills
Negotiation

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.

Want to be a part of it?

What will you be doing?

The Head of Customer is accountable for leading the delivery of exceptional customer experience across all Northern M Group Water contracts, ensuring programmes and service delivery support AMP8 objectives and client expectations. The role provides strategic and operational leadership to the Customer Escalation Teams, driving high performance, strong customer outcomes, and consistent compliance with regulatory and contractual requirements.

The Head of Customer will also lead customer engagement initiatives that highlight the contracts ESG achievements, building partnerships with local communities and working closely with the client ESG leads to drive and deliver positive social impact.

What you’ll bring

Ability to negotiate effectively and manage stakeholders at all levels, including clients, regulators, and partners.
Strong communication skills, with the ability to engage clearly and confidently across a range of audiences.
Proficient IT skills, with the ability to learn and utilise systems required for customer operations, reporting, and performance management.
Strong analytical capability, with the ability to interpret data and produce accurate, meaningful performance reporting.
Collaborative team player who supports others and works effectively across operational and client‑facing teams.
Experience working within a regulated industry, with sound understanding of compliance and governance requirements.
Passion for customer experience and operational delivery, with a track record of improving service outcomes.
Self‑motivated leader with the ability to inspire high performance across diverse and hybrid teams.
Proven ability to manage high volumes of work under pressure while meeting deadlines and service expectations.
Experience managing budgets and overseeing a cost centre effectively, ensuring financial control and efficient use of resources.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

Contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognitionscheme
Recommend a friend – get rewarded for introducing people to us!

In addition, this role offers;

Company car and fuel card with a range of EV and hybrid vehicles to choose from
My Car Choice our salary sacrifice EV/ Hybrid car scheme
Company van/vehicle and fuel card for business use - only if it's a requirement listed on the advert
Health Care Cash Plan, giving you and your family the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
Private Healthcare - family cover
25 days annual leave plus bank holidays

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re responsible and go further for our people, clients, communities and the planet
We’re open and seek new and better ways of exceeding expectations
We’re together and as one team; the whole is greater than the sum of the parts
We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGroupW #LI-LK1

Apply Now

Refine Your Search

head of data jobs in leeds, wyk

Head of Customer

Interim Head of Product

Head of Customer Care

Head of Colleague Success - 9-12 Month Fixed Term Contract

Head of Finance

Head of Department - Travel, Food and Drink

Education Centre Manager

Customer Loyalty Manager

Deputy Head of Healthcare

Head of Estates

Delivery Manager

Head of Commissioning Operations

Head of Dialer & Contact Strategy (Connex One & Athena AI)

Head of Energy Services

Group Financial Controller

Head of Operations (Bradford & Glasgow)

Learning Partner

Assistant Head of Year

Head of Commissioning Operations

Head of Inclusive Learning (High Needs)

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