Mi manager Work, Jobs in Leeds, Wyk (with Salaries)

Compliance Manager
1ST LOCATE (UK) LIMITED —Leeds
- £45,000 - £60,000 a year
- Full-time
- Analytics
Quick apply
Complaints Manager
Zego —Halifax
- Hybrid work
- Continuous improvement
- Team management
- Training & development
Quick apply
8d
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Word
- Travel
- Training & development
Roofing Sales Manager - Brighouse – up to £ 55,000| Fantastic Benefits
Myers Group —Brighouse
- Up to £55,000 a year
- Full-time
- Business development
- In-person
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
4d
Operational Delivery Lead - Claims Management
Pwc UK —Bradford
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
Finance Administration Specialist
Flint Bishop —Leeds
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Banking and Payment Support Specialist
Skipton Building Society —Skipton
- £32,350 a year
- Full-time
- Hybrid work
- Analysis skills
- Banking
- Annual leave
1d
Legal PA
Capsticks Solicitors LLP —Leeds
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Business development
Quick apply
11d
Sales Team Manager
Marsh —Leeds
- Full-time
- Training & development
Construction Management Accountant – Financial Reporting
LNT Care Developments Group —Garforth
- Full-time
- Analysis skills
Complaints Team Leader- C|aims
Zego —Halifax
- Hybrid work
- Team management
- AI
- Leadership
Quick apply
8d
HR Advisor
Oxalis Logistics UK —Huddersfield
- £40,000 - £48,000 a year
- Full-time
- Human resources
- Organisational skills
- Training & development
Employment Advisor
Employment —Barnsley
- £27,500 - £29,272 a year
- Full-time
- Computer skills
- Communication skills
8d
Building Performance Engineer
Bellrock Property and Facilities Management —Wakefield
- Analysis skills
- Travel
- Mentoring
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Electrical Technical Supervisor
JLL —Leeds
- Continuous improvement
- Training & development
- Communication skills

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Compliance Manager
1ST LOCATE (UK) LIMITED —Leeds
Champion First Locate's commitment to treating customers fairly and delivering positive outcomes throughout the debt resolution process.
£45,000 - £60,000 a year
Quick apply
Duty Manager - Leeds Bradford Airport
Unifi —Yeadon
Proactively support the base manager with complaints from airline customers or other service providers, relating to ineffective delivery of agreed service…
£14.82 an hour
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Compliance Manager

1ST LOCATE (UK) LIMITED -
Leeds

Quick apply

Job details

Full-time
£45,000 - £60,000 a year

Qualifications

Financial Conduct Authority guidelines
Stakeholder engagement
Non-conformance investigation
Stakeholder liaison
Coaching
Compliance audits
Compliance monitoring
Organisational compliance experience
Risk management
Root cause analysis
Financial compliance & regulatory experience
Corporate regulatory compliance oversight
Analytics
Stakeholder management

Full job description

Role: Compliance Manager

Salary: £45,000 - £60,000

Location: Colton, Leeds

Hours: 35 per week

Job Description

First Locate is one of the UK's leading outsourced debt resolution and customer account management providers, supporting major organisations across utilities, retail, government, and financial services. With a strong focus on customer outcomes, vulnerability, and regulatory excellence, the Compliance Manager will play a key role in ensuring the business continues to operate in line with FCA requirements, Consumer Duty expectations, and industry best practice.

Reporting to senior leadership, you will provide expert compliance oversight across collections, debt resolution, customer contact, and operational processes. The role is responsible for maintaining a robust compliance framework, supporting a culture of fair customer treatment, and ensuring the business meets its regulatory obligations as an FCA-authorised firm.

So that’s us, now let’s talk about your role:

Regulatory Compliance

Act as the subject matter expert for FCA regulations, Consumer Credit requirements, and collections-related regulatory obligations.
Ensure ongoing compliance with the FCA Consumer Credit Sourcebook (CONC), Consumer Duty requirements, and applicable industry standards.
Monitor regulatory developments and assess their impact on First Locate's operations, policies, and customer journeys.
Provide practical compliance advice and challenge to senior management on regulatory risks, conduct matters, and emerging issues.
Support engagement with regulators, industry bodies, and external stakeholders where required.

Compliance Monitoring & Assurance

Develop and deliver a risk-based Compliance Monitoring Programme across collections, debt resolution, customer service, and payment processing activities.
Review customer interactions, including calls, correspondence, and digital communications, to ensure regulatory compliance and positive customer outcomes.
Conduct thematic reviews focusing on key areas such as vulnerability, financial difficulty, affordability considerations, complaints, and customer treatment.
Identify, investigate, and report compliance breaches, ensuring effective root-cause analysis and remediation.

Customer Outcomes & Vulnerability

Champion First Locate's commitment to treating customers fairly and delivering positive outcomes throughout the debt resolution process.
Oversee and enhance frameworks supporting customers experiencing financial difficulty or vulnerability.
Ensure collection strategies, communication approaches, and repayment solutions align with FCA expectations and Consumer Duty principles.
Provide oversight of customer outcome monitoring and vulnerability reporting to support continuous improvement. First Locate's customer-focused and empathetic approach is central to its service model.

Governance, Policies & Controls

Develop, review, and maintain compliance policies, procedures, and controls to reflect regulatory requirements and business objectives.
Support governance forums and leadership teams through the provision of compliance MI, regulatory updates, and risk reporting.
Ensure operational processes and controls remain effective, proportionate, and aligned to regulatory expectations.
Contribute to internal audits, client audits, and regulatory reviews as required.

Risk Management

Identify, assess, and monitor compliance and conduct risks across the business.
Maintain compliance risk registers and support enterprise risk management activities.
Investigate incidents, complaints, regulatory breaches, and control failures, recommending appropriate corrective actions.
Drive continuous improvement initiatives to strengthen controls and reduce regulatory risk exposure.

Training & Culture

Deliver engaging compliance training and awareness programmes across operational and leadership teams.
Coach managers on regulatory expectations, Consumer Duty obligations, and good customer outcomes.
Promote a strong culture of accountability, integrity, and compliance across the organisation.
Support the embedding of compliance and customer-centric behaviours throughout the employee lifecycle.

What we need from you?

Proven experience within a Compliance Manager, Compliance Business Partner, Regulatory Compliance, or Conduct Risk role.
Strong knowledge of FCA regulations, Consumer Credit legislation, and the Consumer Credit Sourcebook (CONC).
Experience within collections, debt resolution, debt purchase, financial services outsourcing, or consumer credit environments.
Sound understanding of Consumer Duty, vulnerable customer requirements, and conduct risk management.
Experience designing and delivering compliance monitoring and assurance programmes.
Excellent analytical, investigation, reporting, and stakeholder management skills.
Ability to influence at all levels and translate regulatory requirements into practical operational solutions.

Please find the full job description and a list of our great benefits attached below.

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Refine Your Search

mi manager jobs in leeds, wyk

Compliance Manager

Complaints Manager

Associate Team Leader

Roofing Sales Manager - Brighouse – up to £ 55,000| Fantastic Benefits

Operational Delivery Lead - Claims Management

Finance Administration Specialist

Banking and Payment Support Specialist

Legal PA

Sales Team Manager

Construction Management Accountant – Financial Reporting

Complaints Team Leader- C|aims

HR Advisor

Employment Advisor

Building Performance Engineer

Electrical Technical Supervisor

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