network analyst Work, Jobs in leeds, wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
5d
Quality & Performance Analyst
National Highways —Wakefield
- £36,200 - £40,450 a year
- Full-time
2d
Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week
Deloitte —Leeds
- Weekend availability
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Quality Engineering Professionals – Register Here
Ten10 —Leeds
- Hybrid work
- Azure
- Java
- AWS
13d
Performance Reporting Analyst
Ministry of Justice —Leeds
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
7d
Security Governance & Assurance Analyst - Flutter UKI, Hybrid (Fixed-term, 6 months)
Flutter Entertainment —Leeds
- IT
- Communication skills
21h
Loss Prevention Data Analyst
NEXT —Pontefract
- £19.49 an hour
- Full-time
- Google Suite
- Analysis skills
- Computer skills
- Free parking
- Employee discount
1d
Student Placement - Cyber Security SOC Analyst
Wavenet —Birstall
- Customer service
- Analysis skills
- Communication skills
Quick apply
Authorisations Analyst in Authorisations Operations Team - ARTIS
Bank of England —Leeds
- £37,520 - £41,700 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Annual leave
Graduate - Data Analyst
Network Rail —York
- £32,000 a year
- Full-time
- SQL
- Analysis skills
- Business
7d
Senior Data and AI Governance Analyst
Arup —Leeds
- IT
- Communication skills
14d
Workplace Solutions - Plan Management Analyst, Leeds
JPMorganChase —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer skills
8d
Authorisations Analyst in Senior Managers Regime - ARTIS
Bank of England —Leeds
- £37,520 - £41,760 a year
- Full-time
- Analysis skills
- IT
- Financial services
- Annual leave
6d
HRIS Senior Analyst (Workday)
Skipton Building Society —Skipton
- £54,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Annual leave
12d
Senior Security Operations Analyst
interactive investor —Leeds
- From £54,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d
Asset Risk & Strategy Analyst
Northern Gas Networks —Leeds
- £43,886 a year
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Python
- Annual leave
- Employee discount
Quick apply
6d
Senior Data Scientist, Game Analytics
Rockstar Games —Leeds
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Enterprise Lead
Arup —Leeds
- IT
14d
IT Portfolio Manager (Projects)
Northern Trains —York
- £79,000 - £85,000 a year
- No degree
- IT
- Employee assistance programme
- Employee discount
2d
Crime, Security, & BTP Liaison Lead
DfT Operator —Leeds
- £60,207 - £73,124 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- IT
- Annual leave
Quick apply
8d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
5 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

network analyst jobs in leeds, wyk

Service Desk Analyst - Tier I

Quality & Performance Analyst

Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week

Quality Engineering Professionals – Register Here

Performance Reporting Analyst

Security Governance & Assurance Analyst - Flutter UKI, Hybrid (Fixed-term, 6 months)

Loss Prevention Data Analyst

Student Placement - Cyber Security SOC Analyst

Authorisations Analyst in Authorisations Operations Team - ARTIS

Graduate - Data Analyst

Senior Data and AI Governance Analyst

Workplace Solutions - Plan Management Analyst, Leeds

Authorisations Analyst in Senior Managers Regime - ARTIS

HRIS Senior Analyst (Workday)

Senior Security Operations Analyst

Asset Risk & Strategy Analyst

Senior Data Scientist, Game Analytics

Enterprise Lead

IT Portfolio Manager (Projects)

Crime, Security, & BTP Liaison Lead

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