- Further develop your team leader experience, in a fast-paced, dynamic insurance environment
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Suitable candidates will come from a contact centre, customer operations or service environment, whose passion is to develop and motivate teams to ensure they deliver a first-class service
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Hybrid working on offer - 40% attendance at our York office required, with up to 60% home-working (plus additional travel as required)
We have an opportunity for a Regional Underwriting Team Leader for the Motor & Personal Underwriting Team at NFU Mutual based out of our York office. You’ll lead, manage, and develop a dedicated team to deliver exceptional customer service and achieve positive outcomes for our customers. Your primary responsibility will be to ensure that your team meets Service Level Agreements, operational objectives, and regulatory requirements while fostering a high-performing and motivated environment.
You’ll be accountable for recruiting, coaching, and developing your team to ensure they have the skills and behaviours needed to deliver consistent, first-class service. This includes planning, prioritising, and monitoring performance targets, and communicating effectively to meet the objectives of the operational plan.
In this role, you’ll also build and maintain effective working relationships with key stakeholders, including team members, the wider underwriting teams, Agents, and other NFU Mutual departments.
FYI - there will be an expectation to be office based (in York) for more than 40% during the first 6 months in post, with up to 60% home-working on offer after this period.
You’ll be a results-driven leader with a proven track record of achieving KPIs and objectives within a contact centre, customer operations or service environment. Your ability to build and maintain effective working relationships is second to none.
You’ll bring experience in coaching, training, and providing constructive feedback, with a knack for identifying and implementing process improvements. While knowledge of general insurance principles is desirable, your strengths lie in problem-solving, time management, and effective communication. You’ll also have:
Essential
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Significant and demonstrable experience leading and developing teams.
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Strong background in a contact centre, customer operations or service environment.
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Demonstrable experience of coaching individuals and teams to improve performance.
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Ability to create a culture of accountability, engagement and continuous improvement.
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Strong stakeholder management and communication skills.
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Experience of using performance data and MI to drive business results.
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Passion for delivering exceptional customer outcomes and operational excellence.
Desirable
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Experience within underwriting, insurance or financial services.
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Experience leading teams through operational change and transformation initiatives.
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Relevant leadership or professional qualifications.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
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Salary £44,782 - £50,000
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Annual bonus (up to 17.5% of salary)
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Contributory pension scheme, up to 20%, including your 8% contribution
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25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
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A Family Friendly policy that helps you balance your work and family responsibilities
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Access to savings at High Street brands, travel and supermarkets
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£20 contribution to a monthly gym membership – subject to T&Cs
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Health and wellbeing plan - cashback for dentist, opticians, physio and more
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Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
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Employee Volunteering - volunteer in the community for one day each year
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Unlimited access to Refer a Friend £500 bonus scheme
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Life Assurance cover of 4 x salary
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Employee discounts of 15% on a range of NFU Mutual insurance policies.
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Salary sacrifice employee car scheme - subject to eligibility
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
