Retail manager Work, Jobs in Leeds, Wyk (with Salaries)

Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
3d
Supervisor
Smiggle —Leeds
- Part-time
- Sales
- Customer service
- Merchandising
- Store discount
- Annual leave
Quick apply
Apprentice Retail Supervisor
Farmfoods —Leeds
- £13.61 an hour
- Full-time
- English
- Annual leave
- Employee discount
Quick apply
3d
Assistant Store Manager
Lovisa —Leeds
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Store Manager
Lovisa —Leeds
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Assistant Manager
Farmfoods —Leeds
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
9d
Store Manager
Iceland —Wakefield
- £40,000 - £45,000 a year
- Full-time
- Sales
- Leadership
- Employee discount
Assistant Showroom Manager
SolarFrame —Leeds
- £26,436.80 a year
- Weekend availability
- Management
- Customer service
- Supervising experience
- Free parking
Quick apply
7d
Management Trainee
Schuh —Leeds
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
6d
Retail Team Leader
Company Shop Group —Leeds
- £13.50 an hour
- Full-time
- Free parking
- Employee assistance programme
Quick apply
Retail Store Manager
Company Shop Group —Bradford
- £49,633 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Shift Operations Manager
TJX Europe —Wakefield
- Weekends only
- Employee discount
Deputy Manager
Iceland —Leeds
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
12d
Store Manager: Flagship Bridal Store
Elite Bridal UK —Castleford
- £29,000 - £35,000 a year
- Weekend availability
- Hospitality
- Sales
- In-person
- Free parking
- Store discount
Quick apply
4d
Assistant Manager
Screwfix —Leeds
- Up to £29,600 a year
- Part-time
- Annual leave
- Employee discount
Retail Supervisor - Costcutter Leeds Bus Station
James Convenience Retail —Leeds
- £12.92 an hour
- Part-time
- Management
- Customer service
- Driving
- Store discount
- Employee assistance programme
Quick apply
5d
First Line Manager
TJX Europe —Wakefield
- Overtime
- Hospitality
- Leadership
- Employee discount
Retail Assurance Manager
Yorkshire Cancer Research —Harrogate
- £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Café
Quick apply
10d
Retail Shift Lead
Company Shop Group —Bradford
- £28,500 a year
- Part-time
- Customer service
- IT
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
Account Manager
ELEMIS —Leeds
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply

I want to receive the latest job alerts for retail manager in leeds, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Customer Experience

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
£50,000 - £65,000 a year
3 days ago

Qualifications

Hospitality
Management
Customer service
Analysis skills
Leadership
Communication skills

Full job description

Head of Customer Experience

Company: YDS Group (Yorkshire Dental Suite & Smile White)

Location: Leeds- Full time office based

Salary: £50,000 – £65,000 depending on experience, plus performance bonus

About us

YDS Group is the parent company behind two growing dental and aesthetics brands: Yorkshire Dental Suite and Smile White. Both are built on a simple belief - that the experience our patients and customers have with us should feel exceptional from the very first contact to long after their treatment. As we grow, we're looking for someone to own that experience entirely: to set the standard, measure it, and raise it across both brands.

This is a high-visibility role reporting directly to our CEO. You'll be the person responsible for making sure every interaction with YDS Group feels like the kind of service people remember and recommend.

The role

We're looking for a Head of Customer Experience to take complete ownership of the customer service offering across Yorkshire Dental Suite and Smile White. You'll define what outstanding service looks like for us, put the measurement in place to know how we're doing, and lead the work to keep improving it as we scale.

We'd particularly love to hear from people with a background in luxury hospitality - those who understand instinctively what world-class, high-touch service feels like and know how to build it into the fabric of how a business operates.

Key responsibilities

Own the end-to-end customer and patient experience across both brands, from first enquiry through to aftercare.
Define the service standards and culture that set YDS Group apart, and embed them across teams and sites.
Establish clear measurement - satisfaction scores, feedback, reviews, complaints, retention and other key indicators - so we always know how we're performing.
Use those insights to drive continuous improvement, turning feedback into tangible changes that customers feel.
Lead, coach and inspire front-of-house and patient-facing teams to deliver consistently exceptional service.
Design and roll out training, processes and tools that raise the bar and keep it raised as we open new sites and grow.
Handle escalated or sensitive situations with care, protecting both the customer relationship and the brand.
Work closely with the CEO and wider leadership to align the customer experience with the group's growth ambitions.
Champion the voice of the customer at a leadership level, making sure their perspective shapes decisions across the business.

What we're looking for

Essential

A proven track record of delivering and improving outstanding customer service, ideally in a premium, high-touch environment.
Experience setting service standards and building a service-led culture across a team or organisation.
Strong analytical ability - comfortable defining metrics, reading the data, and acting on what it tells you.
A natural leader who can motivate teams and raise standards through coaching rather than just instruction.
Excellent communication and relationship skills, and the confidence to operate at leadership level.
A genuine passion for service excellence and an eye for the details that make an experience feel special.

Desirable

A background in luxury hospitality (premium hotels, fine dining, private members' clubs, luxury retail or similar).
Experience working across multiple sites, brands or locations.
Experience in dental, healthcare, aesthetics or another regulated, patient/client-facing setting.
Familiarity with CRM, feedback and review platforms.

What we offer

A salary of £50,000 – £65,000 depending on experience, plus a performance-related bonus.
A rare opportunity to own and shape the customer experience for two growing brands, reporting directly to the CEO.
Real autonomy and influence - this is a role with a seat at the table and visible impact on the group's growth.

How to apply

YDS Group is an equal opportunities employer. We welcome applications from all backgrounds.

Pay: £50,000.00-£65,000.00 per year

Ability to commute/relocate:

Leeds LS11 8JT: reliably commute or plan to relocate before starting work (required)

Experience:

Management: 3 years (required)

Work authorisation:

United Kingdom (required)

Location:

Leeds LS11 8JT (required)

Work Location: In person

Quick apply

Refine Your Search

retail manager jobs in leeds, wyk

Head of Customer Experience

Supervisor

Apprentice Retail Supervisor

Assistant Store Manager

Store Manager

Assistant Manager

Store Manager

Assistant Showroom Manager

Management Trainee

Retail Team Leader

Retail Store Manager

Shift Operations Manager

Deputy Manager

Store Manager: Flagship Bridal Store

Assistant Manager

Retail Supervisor - Costcutter Leeds Bus Station

First Line Manager

Retail Assurance Manager

Retail Shift Lead

Account Manager

I want to receive the latest job alerts for retail manager in leeds, wyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected