Technical support engineer Work, Jobs in Leeds, Wyk (with Salaries)

3rd Line Support Engineer
Uptime Solutions —Town
- Full-time
- Mentoring
- Communication skills
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Onsite Engineer
OCU Group —Leeds
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
Onboarding and Support Engineer
Supercycle —York
- £24,000 - £38,000 a year
- Full-time
Quick apply
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Mentoring
- Training & development
First Line Support Engineer
Talk Straight —Ilkley
- £27,608 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- School
- Employee assistance programme
- Referral programme
Quick apply

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Service Desk Engineer - 3rd Line
TIEVA —Leeds
Provide remote, telephone and occasional onsite support to customers within agreed Service Level Agreements (SLAs). Job Type: Permanent | Full Time | Onsite.
£32,000 - £35,000 a year
Quick apply
IT Support Engineer (2nd / 3rd Line) – MSP Experience Required
Biometrics Match —Bradford
You must be confident speaking with customers, comfortable managing multiple tickets, and able to build strong stakeholder relationships.
£30,000 - £50,000 a year
Quick apply

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3rd Line Support Engineer

Uptime Solutions -
Town

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Job details

Full-time

Qualifications

Microsoft Windows Server
Technical troubleshooting
ConnectWise
MCSA
MCSE
CCNA
Ticket management
Network infrastructure
CompTIA Network+
Ticket management systems
Mentoring
IP networking
Customer support
Network engineering
CompTIA Security+
Communication skills
Microsoft Azure
PowerShell scripting
PowerShell
Intune
Help desk

Full job description

Date Opened 09/05/2025
Job Type Full time
Industry IT Services
City Cape Town
State/Province Western Cape
Country South Africa
Zip/Postal Code 7100

Job Description

About the Job

We are seeking a highly capable and customer-focused Level 3 Engineer to join our Service Team in providing effective remote and telephone-based technical support to our customers.

You’ll be a key escalation point for technical issues, contribute to project deployments to ensure the smooth transition into BAU, and be a key thought leader on how we can enhance the service we offer to clients. This is a hands-on role ideal for someone who thrives in a fast-paced, multi-client environment utilising skills across the Microsoft and Azure stacks, with a solid background in networking and security. Your initiative will be crucial in shaping the Service Delivery Team and providing technical guidance to other engineers on the team.

This role is to support one of our UK Clients and the hours will be in line with UK working hours. The role is fully remote.

Role Requirements

Strong communication skills and confidence dealing directly with clients and third-party vendors – providing: clear, professional communication throughout the support process; challenge where appropriate.
At least 2 years’ experience as a level 3 support engineer - ideally within a Managed Service Provider or similar multi-client environment - resolving technical issues escalated from Level 1 and 2 engineers.
Experience monitoring and solving live issues, including possible out of hours work on a support rota, to ensure system reliability and availability.
Experience supporting project delivery into BAU, including migrations, new infrastructure deployments, and cloud transitions
Advanced skills with Microsoft technologies including Microsoft 365, Azure AD, Entra, InTune, Windows Server, Active Directory, and PowerShell.
Experienced in network implementation and configuration including Fortinet and Cisco Firewalls, Switching and Wireless Access Points. Should understand expert level concepts including routing, firewall rules, secure configuration and VLAN management.

Essential criteria:

Microsoft Certifications: AZ-104, MS-100, MS-101, or legacy MCSA/MCSE
Microsoft 365 Administrator Expert
CompTIA Network+ or Security+
Cisco CCNA
Experience of using a helpdesk/ticketing system (such as ConnectWise)
Product related certifications (VMWare, Citrix, Hyper-V, SCCM, Azure, etc)
Experience of owning and managing services at a third line level, improvement plans, and developing services beyond just fixing issues
Solid understanding of core networking concepts including VLANs, DNS, DHCP, VPNs, and firewall management

Non-Technical:

Strong problem-solving skills and a proactive mindset with the ability to translate technical concepts for non-technical audiences
A commitment to continuous learning, and adaptability to stay updated with relevant technologies and methodologies.

Hours:

UK working hours (GMT/BST)
Full-time, 37.5 hours per week, worked between 08.00–18.00 Monday to Friday

What can Uptime offer you?

Access to company-funded training and development opportunities.
Cross-border collaboration with leading MSPs and our colleagues across the globe.
Learning and exposure to the latest technologies.
A workplace that’s committed to diversity, equity, inclusion, and belonging culture.
Remote working – full work- kit is supplied by us.

Apply Now

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technical support engineer jobs in leeds, wyk

3rd Line Support Engineer

Service Desk Engineer - 3rd Line

Onsite Engineer

Onboarding and Support Engineer

Senior Service Desk Engineer

First Line Support Engineer

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